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“Perfect stay”

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Art Series - The Olsen
Ranked #27 of 160 Hotels in Melbourne
Certificate of Excellence
1 review
“Perfect stay”
Reviewed 11 August 2014

I have stayed at The Olsen Hotel two times now and will continue to stay here. Personalised customer service, superior rooms with all the amenities you need, and a beautiful restaurant. Highly recommend to anyone searching for a hotel in Melbourne.

  • Stayed August 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Dwayne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rowena C, Guest Relations Manager at Art Series - The Olsen, responded to this review, 28 August 2014
Dear Dwayne R,

Thank you for taking the time to write a review regarding your recent stay at [The Olsen]. We really do appreciate all guest feedback.

I am delighted that you would recommend the hotel and will continue to remain a loyal to Art Series.

We look forward to welcoming you back!

Kind Regards,

Rowena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,697 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (362)
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English first
Alice Springs, Australia
Level 5 Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 August 2014

Had a week long stay whilst on a work conference. The room was bright and airy with a very comfortable bed to allow some rest after a day of networking. The bar and restaurant on the ground floor is cosy and all the staff were helpful and smiling a big plus!! central to all the great shopping on Chapel st and not far to any of the attractions you may want without the hub bub of the centre of the city!! a great place to stay.

  • Stayed July 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank Samjess73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rowena C, Guest Relations Manager at Art Series - The Olsen, responded to this review, 28 August 2014
Dear Samjess73,

Thank you for taking the time to write a lovely review regarding your recent stay with us here at [The Olsen].

We love to receive feedback especially when it is regarding our team here and I will be certain to pass on your comments regarding the staff in Spoonbill.

I am very happy that you had a wonderful stay and hopefully we will welcome you back soon.

Kind Regards,

Rowena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 August 2014

Great location but that is as far as it goes.
I stayed at this hotel on a Saturday night and it was similar to staying at a night club. The rooms seems to have paper thin walls and a large number of the surrounding rooms had people partying with loud music.
there was also an error with my booking and the Hotel changed me for 2 nights stay instead of the once, after contacting them and asking for a credit or a refund they declined.
I could not recommend to stay at this Hotel.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank melbourne_family12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rowena C, Guest Relations Manager at Art Series - The Olsen, responded to this review, 11 August 2014
Good Morning,

Thank you for choosing to recently stay at the [Olsen Hotel].

Firstly thank you for your feedback, we truly do value any and all feedback in order to continue the strive for improvement.

I have found your feedback and recommendations to be most helpful, and the details that were overlooked throughout your stay shouldn’t have occurred but I have made steps to rectify them.
I do sincerely apologise we didn’t achieve the level of service we do strive for when it comes to meeting your needs, with regards to the noise in the hotel. We do have a strict Entertainmnet Policy regarding noise afterhours.

I would really like to discuss your recent stay with us in more detail as I do not believe you were able to experience all that Art Series has to offer. Please feel free to contact me direct rowena_collings@artserieshotels.com.au.

Kind Regards,

Rowena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 8 August 2014

It was one of the most amazing hotels I've ever stayed in. Very unique and stylish, good size rooms. The location wasn't ideal for us, but its central, near the shopping area. Good service. We only stayed one night, but I'd love to come back and stay longer. The only negative - don't ask for a taxi, rather get one from outside, as there are plenty. They call someone they know, who drove so slow we nearly missed the flight... However the hotel is amazing!

  • Stayed December 2013, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank gastroExpress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rowena C, Guest Relations Manager at Art Series - The Olsen, responded to this review, 28 August 2014
"gastroExpress"

What a delightful review to read! I am very happy that you were able to capture all that Art Series has to offer and that we wish for our guests to feel inspired and have a unique experience whilst staying with us.

I am sorry to hear that the taxi driver that was arranged was less than efficient in getting you from the hotel to the airport.

We would love to have you return to the hotel for a longer stay!

Kind Regards,

Rowena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2014

Great little apartment style hotel with a lovely warm feeling. Not sure how it would be in summer though.

The room had good space but the bathroom was a little on the tight side.

Loved to be this close to the city but to not be in the mess.

Transport was easily accessible if you did want to go anywhere.

A great find!

Room Tip: Get a room at the end of the building - noise from building works behind the hotel make for a noisy...
See more room tips
  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Maccadee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rowena C, Guest Relations Manager at Art Series - The Olsen, responded to this review, 28 August 2014
Dear Maccadee,

Thank you for taking the time regarding your recent stay with us here at [The Olsen]. I am delighted to read that you experienced a lovely warm feeling.

We are very fortunate to be located close to the city but also right near the buzz of Chapel Street. We really do appreciate all guest feedback and I am very happy you enjoyed your stay!

Kind Regards,

Rowena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hobart
Level 5 Contributor
40 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 August 2014

My husband and I stayed here for one night on the way back from Fiji.
We booked a studio suite as we got in late and were only there the one night. Unfortunately some guests were playing music very loudly until almost 3am on the sunday night, I did manage to get to sleep but woke up and it was still playing so we called reception who said they would go and tell them as they shouldn't of been playing any music. About ten minutes later the music stopped.

Hotel gave us a late check out and free wi fi as we were only using it for a couple of hours. I suggest registering as a priority member before you book.
We like this hotel as its in a great spot, staff are friendly, and the rooms are clean and comfortable. I also love the Evo products in the bathroom.

We are going back in November and look forward to staying at the olsen again :)

  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank BEC1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rowena C, Guest Relations Manager at Art Series - The Olsen, responded to this review, 11 August 2014
Dear Bec,

Thank you for taking the time to write a detailed review regarding your recent stay with us here at [The Olsen].

I am dissapointed to hear that you were unable to get a great night's sleep however, I am happy to hear that the overnight team here were able to assist and ensure that the music came to a end.

We are very lucky to be in a fantastic location right in the buzz of Chapel Street. Thank you for the kind words regarding the team here at [The Olsen].

We look forward to welcoming you back in November!

Kind Regards,

Rowena
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Brisbane, Australia
Level 5 Contributor
66 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 3 August 2014 via mobile

Wow! Friendly and helpful staff that go above and beyond for you. The chief concierge was so helpful and lovely, he went above and beyond. The rooms are funky and lovely. Great location for chapel st shopping! Awesome hotel

Stayed August 2014, travelled as a couple
Helpful?
Thank Bec B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rowena C, Guest Relations Manager at Art Series - The Olsen, responded to this review, 7 August 2014
Dear Bec,

Thank you for taking the time to write a wonderful review regarding your recent stay with us here at [The Olsen].

I would like to also thank you for the kind words regarding the team. I will be sure to share your feedback. In particular to Paul Rumpff our Chief Concierge, I am delighted to read that he was able to exceed your expectations.

At [The Olsen] we want our team to be able to share personal reccomendations of what they think our guests will enjoy and specialise it to enhance their stay at [The Olsen].

I am very happy that you had such a fantastic time whilst staying with us!

We look forward to welcoming you back.

Kind Regards,

Rowena
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Art Series - The Olsen

Property: Art Series - The Olsen
Address: 637 - 641 Chapel St | South Yarra, Melbourne, Victoria 3141, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Chapel Street
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Melbourne
#9 Business Hotel in Melbourne
#26 Luxury Hotel in Melbourne
#27 Romantic Hotel in Melbourne
#28 Family Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Art Series - The Olsen 5*
Number of rooms: 229
Official Description (provided by the hotel):
Set on Melbourne’s prestigious Chapel Street, The Olsen Hotel offers travelers premier South Yarra accommodation with 229 elegant five-star suites that are infused with the lyrical works of revered Australian Landscape artist Dr John Olsen. Breathtaking mural and sculpture greet you on arrival and large prints adorn all hallways and suites. This boutique Melbourne hotel is complimented by a day spa and two delicious restaurants; you will be reveling in the Art of [Creature Comforts]. At The Olsen Hotel, one can sleep soundly on Art Series Signature bedding, plunge into the spectacular glass bottom pool with Chapel Street shoppers below, work out in our state-of-the-art gymnasium or step out for some retail therapy. These South Yarra accommodations offer plentiful natural light and are thoughtfully appointed with 42” flatscreen televisions, wireless internet access and complete kitchenettes.For a longer stay settle into an exclusive art inspired residential suite.Olsen is regarded as one of Australia’s greatest living painters and won the Archibald Prize in 2005 for his portrait Self Portrait Janus Faced.Experience Olsen’s charm, wit and passion for life. ... more   less 
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Also Known As:
Art Series - The Olsen Hotel Melbourne

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