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“Post-modern is not necessarily pre-obsolete”

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Art Series - The Olsen
Ranked #25 of 158 Hotels in Melbourne
Sydney, Australia
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Post-modern is not necessarily pre-obsolete”
5 of 5 bubbles Reviewed 21 August 2014

The Olsen in Melbourne is a fine hotel. Unpretensious, but dedinitely attentive to detail, room full of interesting art, excellent bed, all room and bath features working perfectly, brilliant location. Breakfast is OK and reasonably priced and just next to the hotel is a fine steak house. Staff is friendly and professional. A hotel as hotels should be. All the post modern works of art and books, the design furniture and objects do not interfere with a nice home away from home feeling. I will be back.

Room Tip: High floors have a nice view and are very quiet.
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  • Stayed August 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank MPoloSolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rowena C, Guest Relations Manager at Art Series - The Olsen, responded to this review, 31 August 2014
"MPoloSolo"

Thank you for taking the time to write a detailed review regardng your recent stay with us here at [The Olsen].

It is always very rewarding to hear fantastic feedback regarding a guest stay. I really appreciate that you mentioned the team here at [The Olsen].

We look forward to welcoming you back!

Kind Regards,

Rowena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,625 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (349)
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English first
Perth, Australia
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 21 August 2014

The art work around the hotel is lovely, but it is really all the lovely little touches that make this hotel such a lovely place to stay. The bed and pillows are so comfortable, the shower is good and the service is attentive and friendly. Everything was done well and made our stay very relaxing and enjoyable.

Being on Chapel Street was a great location, plenty to see and do, plus easy access to other parts of Melbourne if you need. I would definitely stay again.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Nicole G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rowena C, Guest Relations Manager at Art Series - The Olsen, responded to this review, 31 August 2014
Dear Nicole,

Thank you for taking the time to write a wonderful review regarding your recent stay here at [The Olsen].

I am delighted to hear that you made comment regarding the little touches you noticed throughout the hotel. We wish for our guests to have a unique and inspiring experience.

We are now selling our Art Series Signature Bedding so you can take the comfort home with you!

I would also like to thank you for the kind words regarding the team here at [The Olsen]. We love to receive guest feedback.

We look forward to welcoming you back!

Kind Regards,

Rowena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
166 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 bubbles Reviewed 20 August 2014

Well located close to Sth Yarra station and trams, many apartment developments coming up around the hotel, try to get one with a semi decent view, variable service levels, parking can be a challenge but manageable

  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Plain_Truth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rowena C, Guest Relations Manager at Art Series - The Olsen, responded to this review, 29 August 2014
"Plain_Truth"

Thank you for taking the time to write a review regarding your recent stay with us here at [The Olsen].

We are very fortunate to be located in a fantastic location close to public transport and the buzz of Chapel Street.

I am dissapointed to hear that the service levels you experienced were mixed.

If you would like to discuss your recent stay with us, I would be happy for you to contact me direct.

Kind Regards,

Rowena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 20 August 2014

I've stayed at the Olsen twice now, and have loved it both times.

Here's what I love about it — Wonderful staff who allowed an early check-in after traveling for 22 hours by plane; the incredible art hanging everywhere; the super comfortable beds and nice linens; strong WiFi; the kitchenette in my room; plenty of coffee and tea (as in more than two packs); the fact that when I asked for a quieter room (because of construction noise) they gave me one without any hesitation; the food at their restaurant Spoonbill; the Chapel St. district with its great shops, cool cafes and markets; being close to the running trail along the Yarra river.

Some thoughts to make it even better — Put a door on the gym so we don't freeze in the winter months (it's basically open to the outside); the wait staff in Spoonbill could be more attentive and friendlier; make WiFi free; more channels on the TV (e.g. CNN, BBC News).

  • Stayed August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank StorytellerBill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rowena C, Guest Relations Manager at Art Series - The Olsen, responded to this review, 29 August 2014
Dear Bill,

Thank you for your fantastic review regarding your return stay with us here at [The Olsen]. I am delighted to hear that you were impressed with the team.

We are now selling our Art Series Signature Bedding so you can take the comfort home with you!

I would also like to thank you for your feedback regarding improvements with the hotel. I have passed this onto each department mentioned in order to strive for improvement.

We look forward to welcoming you back!

Kind Regards,

Rowena
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1 review
4 of 5 bubbles Reviewed 20 August 2014 via mobile

We arrived very late at night and were greeted in a warm and friendly manner , our room was beautiful and with the best beds we've ever had the pleasure of sleeping in , lovely room decor, excellent customer service, recommend breakfast at spoon bill restaurant and dinner at steers was very good, pricey but you get what you pay for and we were very happy with our stay

Stayed August 2014, travelled as a couple
Helpful?
Thank Deborah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rowena C, Guest Relations Manager at Art Series - The Olsen, responded to this review, 28 August 2014
Dear Deborah B,

I am very happy to hear that you felt a warm welcome from the team here at [The Olsen]. We are now selling our Art Series Signature Bedding so you can take the comfort home with you!

I am delighted to read that you enjoyed dining in both of our restaurants Spoonbill and Steer.

We look forward to welcoming you back.

Kind Regards,

Rowena
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bunbury, Australia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 20 August 2014

After a number of trips to Melbourne in recent times, it was a delight to finally book ourselves into The Olsen. From the moment you arrive at this (boutique) hotel there is an air of sophistication and a smiling high standard of service, as you'd expect.
Immaculately clean, beautifully appointed. The rooms are petite but Melbourne isn't really a city for wallowing in your hotel room.
My only reservations were the "frosted" (they're covered with decals of Olsen's work) glass bathroom walls that effectively have the toilet and shower situated IN the bedroom do require you to have a certain casual familiarity with you room mate! ;-) No matter for couples though, really.
An added bonus during our stay was to come downstairs and bump into John Olsen himself, in the lobby!

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank OLANDMM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rowena C, Guest Relations Manager at Art Series - The Olsen, responded to this review, 28 August 2014
Dear OLANDMM,

Thank you for taking the time to write a wonderful review regarding you recent stay with us here at [The Olsen].

I am delighted to read that you were able to capture what Art Series is all about and with the addition of meeting Dr John Olsen!

Once again thank you for providing feedback. We really do appreciate hearing from our guests and their experiences.

Kind Regards,

Rowena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hobart, Australia
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 18 August 2014

After a really great stay in March, I returned to The Olsen for 3 nights. I, wrongly, assumed I would get a similar room to the one I had before as I was paying the same rate. The room I had before was of a generous size, with a sofa and an impressive kitchenette. We had asked for a quite room but were very disappointed to find ourselves in a very small room, absolutely no room for suitcases, let alone a luggage rack. Dishwasher powder for the kitchenette sink, but no dishwasher! After the first night I dropped off a list of items that needed attention. Within an hour I was contacted and offered an alternative room. Staff were very helpful and friendly and wanted to ensure our stay met expectations. Apparently the rooms are of "different layouts", but the pricing does not seem to differ. I suggest you make close enquiries as to the layout and size of the room you are booking and paying for. The Olsen is well situated although I think I might return to The Cullen next visit after all.

  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank MML651
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rowena C, Guest Relations Manager at Art Series - The Olsen, responded to this review, 28 August 2014
Dear MML651,

Firstly I would like to thank you for taking the time to write a detailed review regarding your recent stay with us here at [The Olsen].

I am sorry to hear that we were unable to allocate you a room similar to your previous stay with us.

I am happy that our team here were able to assist and ensure you enjoyed your stay with us. I would love for you to return to stay with us here at [The Olsen]. If you would to stay with us again please do not hesitate to contact me direct as I would be happy to ensure we could get you into a room that you will love!

Kind Regards,

Rowena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Art Series - The Olsen

Property: Art Series - The Olsen
Address: 637 - 641 Chapel St | South Yarra, Melbourne, Victoria 3141, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Chapel Street
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Melbourne
#9 Business Hotel in Melbourne
#24 Luxury Hotel in Melbourne
#27 Romantic Hotel in Melbourne
#28 Family Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Art Series - The Olsen 5*
Number of rooms: 229
Official Description (provided by the hotel):
Set on Melbourne’s prestigious Chapel Street, The Olsen Hotel offers travelers premier South Yarra accommodation with 229 elegant five-star suites that are infused with the lyrical works of revered Australian Landscape artist Dr John Olsen. Breathtaking mural and sculpture greet you on arrival and large prints adorn all hallways and suites. This boutique Melbourne hotel is complimented by a day spa and two delicious restaurants; you will be reveling in the Art of [Creature Comforts]. At The Olsen Hotel, one can sleep soundly on Art Series Signature bedding, plunge into the spectacular glass bottom pool with Chapel Street shoppers below, work out in our state-of-the-art gymnasium or step out for some retail therapy. These South Yarra accommodations offer plentiful natural light and are thoughtfully appointed with 42” flatscreen televisions, wireless internet access and complete kitchenettes.For a longer stay settle into an exclusive art inspired residential suite.Olsen is regarded as one of Australia’s greatest living painters and won the Archibald Prize in 2005 for his portrait Self Portrait Janus Faced.Experience Olsen’s charm, wit and passion for life. ... more   less 
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Also Known As:
Art Series - The Olsen Hotel Melbourne

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