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“Elegant”

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Crown Metropol Melbourne
Ranked #25 of 160 Hotels in Melbourne
Certificate of Excellence
Melbourne, Australia
Level 4 Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Elegant”
Reviewed 26 January 2013 via mobile

Very elegant hotel. The contemporary design is eye-catching from the outside and the interior is just as good. The location is great with easy access to public transport to show you around Melbourne. However, our stay was for our 10th wedding anniversary so we spent our time lapping it up at the casino which meant we didn't venture away from the crown resort. Worth mentioning that the valet parking were efficient as we're all the staff, they certainly made us feel welcome without being "in your face".

We stayed in a luxe king room which was great for the 2 of us. Nothing special about the room, it was clean, spacious and served its purpose. The only "criticism" was that our pillows weren't the most comfortable. We prefer a little more head and neck support but it wasn't that big a deal. Our view of the car park wasn't anything to behold but we weren't there for the view, overall we were satisfied with our room. No free wi-if either.

Our package included breakfast at mr. Hive which was a full buffet breakfast but at $80 for the 2 of us, I'm glad we had the vouchers. Don't get me wrong, the food is great but not $80 worth.

Overall we were satisfied with our stay.

Stayed January 2013, travelled as a couple
Helpful?
1 Thank potosalinas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (842)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
brisbane
Level 6 Contributor
98 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 25 January 2013

Really enjoyed our 2 night stay at Crown Metropol. The rooms were quite spacious for 3 adults, everything you need for a great stay. Check in staff were lovely and friendly, gave us excellent information on seeing the sights of Melbourne and using the trams. 30 minute lovely walk to the tennis through South Bank, trams across the road, walking distance to main city area. Would definitely stay at this hotel again.

Room Tip: we stayed on the 14th floor, views were great
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  • Stayed January 2013, travelled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Vicki T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Victoria
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 January 2013

Had a really nice and relaxing stay here at Crown Metropol, probably one of the best value out of the three Crown hotels in the complex. I've been staying there regularly for a few years now and have enjoyed every single stay I've had here. The only thing that I dislike about the rooms are that the bathrooms have sliding doors on both walls without locks, so there is less privacy in that sense.

Stayed November 2012, travelled with family
Helpful?
Thank brendanbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level 5 Contributor
60 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 25 January 2013

I have to say I have never had a bad experience at a Crown property. I've stayed in Melbourne at Crown Towers, Crown Promenade and now Crown Metropol and they are all great.

Crown Metropol has a clean, modern look and feel. The rooms have an Asian aesthetic with a sixties twist - very charming and comfortable.

We stayed at Crown as we were attending a party nearby. Check in was easy, friendly staff and the room (standard room) was clean, well presented and lovely. Very comfy bed, pretty good pillows.

Cool bathroom, but one of those bathrooms that is a bit "open" so if you're sharing a room with someone they will hear you and possibly see you in the bathroom. Very cool though, and does have sliding panels for more privacy.

Metropol, Towers and Promenade are all interconnected so you can easily access bars, restaurants, the casino, movie theatre etc.

Couldn't fault the Metropol, we had a great stay.

Room Tip: There are no good views in Melbourne, so don't bother with a higher floor or a deluxe room! Save...
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  • Stayed December 2012, travelled as a couple
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Helpful?
Thank Fussy123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level 5 Contributor
57 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 25 January 2013

Great hotel with beautiful rooms, and spectacular pool & spa facilities, all with magnificent Melbourne views.
The service at check in and check out was a little disappointing - whilst the staff were friendly, helpful and professional, it was slow going.
At those prices I expected a little better.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MickeyTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarleyMoraitis, General Manager at Crown Metropol Melbourne, responded to this review, 30 January 2013
Thank you for your lovely comments about the Hotel and our facilities. The pool is definitely a star attraction for the property and I am thrilled you enjoyed the amazing views on offer.

It was nice to read the front office team took great care of you however I would like to offer my apologies if there was a slight delay. The team do try hard to give individual and personalised service to all our guests which can cause a little disruption in our peak periods.

We do hope to see you back with us again soon.

Kind regards,

Harley Moraitis
General Manager
Crown Metropol
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
perth
Level 6 Contributor
88 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 24 January 2013

My husband and I recently stayed for a few days in a harbour view corner room. The room was wonderful. Large, well appointed, views to the ocean and absolutely nothing to fault.
Check in and checkout was disappointing due to staff shortages.
Check in was very busy and we had to wait to be served, then more waiting for the room clearance even though it was well after check in time.
Check out was worse with all staff busy working on check in so it was a” do it yourself” impersonal express system.
I find it very disappointing when hotels in Australia charge for wifi in the room.
$25/ day per device!
The Mr Hive restaurant is very underwhelming.
Over the top prices for an ordinary place.
My last gripe would have to be the 1.65% charge for paying with a credit card.

Room Tip: The pillows are very high and firm, so if you are fussy about pillows bring your own!
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  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank petalee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarleyMoraitis, General Manager at Crown Metropol Melbourne, responded to this review, 30 January 2013
Thank you for your review.

It was lovely to read that you enjoyed all aspects of your room. It was disappointing however to note about your arrival and departure experience. Whilst in peak times there may be a slight delay, as the team do try hard to give individual and personalised service to all our guests, we normally staff accordingly to counteract this. I offer my apology if this was not the case.

Our express check out service is offered as a convenience to guests who would prefer to utilise this option. The option of checking out with our friendly reception team remains, but as mentioned above, I do apologise if delays were experienced during a peak period.

I will address the other comments raised with my relevant department managers. However I would also welcome the opportunity to discuss your stay further when you have a moment. I can be contacted on +61 3 9292 8888.

Kind regards,

Harley Moraitis
General Manager
Crown Metropol
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 January 2013 via mobile

Convenient location to the city and rod laver arena. Lovely decor, great facilities. The pool is sensational!!! The lighting in the rooms is a little dark. Service is excellent! Rooms ate comfortable but not too private for twin sharing. Within the crown complex but feels very private!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacqui_Wright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crown Metropol Melbourne

Property: Crown Metropol Melbourne
Address: 8 Whiteman St, Melbourne, Victoria 3006, Australia
Phone Number:
Region: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Melbourne
#18 Family Hotel in Melbourne
#21 Romantic Hotel in Melbourne
#24 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Crown Metropol Melbourne 5*
Number of rooms: 658
Official Description (provided by the hotel):
Experience contemporary luxury in its purest form at Melbourne's Crown Metropol hotel.Your senses will be heightened with the many special touches that make every stay both relaxing and memorable. From the moment you take in the hotel's elegant form and enter the uniquely designed reception area, you will feel a sense of peace and calm that makes every visit to Crown Metropol a welcome escape from day-to-day life. ... more   less 
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Also Known As:
Crown Metropol Hotel Melbourne

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