We are Melbournians, lived in Docklands, and are avid Spa enthusiasts. So we book a night to enjoy the Spa facilities through lastminute.com. During check-in, we were asked by the staff if we like to have breakfast. We asked if it is included in the room price and was told it was. It was a bit of a nice surprise we thought, because it was not stated when we made the booking via lastminute.com but since Reception asked and confirmed breakfast was included, we thought why not.
Later that day, I rang reception again to ask about the breakfast time and once more reconfirm if breakfast was included in our room booking and was again told it was.
To our horror, when we checked out via Express Check Out Service, we received a bill in the mail few days later and was charged for the breakfast.
I called up and spoke to a guy in Accounts, which was really rude and extremely lacking in customer service, who sarcastically told me that surely with the price Im paying for the room, which is close to $300, I should have guessed that breakfast would not be included! I said it is not because we cannot afford the $90 we got charged for breakfast, but we really felt cheated by Crown since we were told twice by two different staff at Reception that breakfast was included. But I ended up paying anyway coz I got fed up with this Accounts guy and since it was small price for us and he seems as if he needed the $90 more than us, I just said "whatever". They can be sure we will NEVER return to this Hotel again and will pass this message on to every single person we know to be BEWARE if the Hotel asked if you like to have breakfast and told you its included, IT IS NOT!!! Also, the breakfast was really poor quality with minimal selection, it is not worth it!
- Official Description (provided by the hotel):
- Experience contemporary luxury in its purest form at Melbourne's Crown Metropol hotel.Your senses will be heightened with the many special touches that make every stay both relaxing and memorable. From the moment you take in the hotel's elegant form and enter the uniquely designed reception area, you will feel a sense of peace and calm that makes every visit to Crown Metropol a welcome escape from day-to-day life. ... more less
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- Also Known As:
- Crown Metropol Hotel Melbourne