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“A good quick stay” 4 of 5 bubbles
Review of Crown Metropol Melbourne

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Crown Metropol Melbourne
Ranked #22 of 158 Hotels in Melbourne
Certificate of Excellence
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“A good quick stay”
4 of 5 bubbles Reviewed 5 June 2014 via mobile

We stayed again just for the night to make it easier for my hubby to get to work after our friends wedding.

Check in was a little bit frustrating as we wanted to check in quickly so my husband could have a nap before the wedding (he works 2am -11am). We made it to the lift with our hands full of luggage and our keys didn't work 3 times.

Not once did anyone offer to take our bags up, it was lunchtime on a Monday so it wasn't busy. On my 3rd trip back to the desk I was told he had given me a key for a concierge level room and wasn't that what we had booked. I told him that this time we had booked a standard room but we'd be happy to accept it if he was comping it due to all the fuss we had gone through. He nervously laughed and said no then reallocated us to another room.

This use to be our favourite hotel but the last 3 stays have been very disappointing and service isn't at the level it use to be. I think we will just stay at towers or somewhere else in the future.

Stayed April 2014, travelled with friends
Helpful?
Thank Regine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,599 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (813)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne
Level Contributor
77 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 5 June 2014

One of the better hotel stays in Melbourne CBD. Excellent and spacious rooms, wonderful facilities with Crown Casino and Melbourne at your doorstep. The only negative would be to take care of when you intend to book your stay as during the recent Easter break you will find what would normally be an excellent modern business style hotel turned into a children's theme park. Nothing wrong with kids on holidays been there and done that, but when the pool area can't be used at all because it is full, then there is a facilities problem for other hotel guests.
I would also be cautious of check in as this proved to be disorganised and unprofessional. Other than that, I would highly recommend staying here as long as it during a business week and not in school holidays.

Room Tip: Any room above 20th floor
See more room tips
  • Stayed April 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank fezzMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 5 June 2014

I stayed in a luxe twin room with my mum for her birthday and we just had the best time! The room was modern, luxurious and spotless. The open plan bathroom may not work for some travellers but we were fine with it. We were only on the 12th floor but as we'd booked breakfast on the 28th and could enjoy the pool on the 27th floor we weren't too stressed about that. Oh my goodness the pool!! absolute heaven. The staff were extremely friendly and helpful and made us feel very special. The twin room had a queen bed for each of us which was an amazing surprise The breakfast buffet was perfect and the bathrobes were a cute touch. Its a very stylish hotel, we loved the decor.

We enjoyed being so close to the buzz of the casino and all the bars and restaurants. Lots of choice for cocktails and food! As well as being a short tram ride away from the CBD shops and a short walk to the Factory outlet shops on the wharf.

Cannot complain at all. Perfect stay, highly recommend. Definitely a hotel to spoil yourself.

  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ab20167
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra
1 review
3 of 5 bubbles Reviewed 5 June 2014

Beautiful hotel.
Disappointing room service for the amount we paid.
Lovely views.
A lot of helpful lovely staff.
Lady at front desk for departure was very rude and unhelpful.
Overall a lovely girls weekend away!

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Skoosh

Helpful?
Thank Belinda J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shepparton, Australia
Level Contributor
71 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 4 June 2014

What a sensational experience. Beautiful rooms in a magnificent hotel. Huge windows with great views. Large bedroom layout with a super modern magnificent bathroom. The best to date. If you book mid week you may get a bargain. More than the average price, but spoil yourself and have a wonderful few nights in the heart of Melbourne on Southbank.

Room Tip: Spoil yourself and book a room for a few nights.
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  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SteveDW2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth
Level Contributor
41 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed 4 June 2014

Comfortable, modern, well maintained rooms. Friendly and efficient staff.

Rooms are cleverly designed, the beds comfy, good TV with free-to-air plus foxtel news and sports channels. Bathroom is modern and spacious although our twin room (2 queen beds) had no bath. Plenty of towels, limited toiletries. Tea and coffee making facilities, room service and mini bar. Free (512Kbps) internet access for 2 devices.

Level 27 includes a gym and spa and a nice indoor pool complete with a separate hot tub style pool which was a bonus in the less than sunny Melbourne weather. Mr Hive restaurant on level 1 and a small bar on level 28. Plenty of other food options nearby and of course everything else that Crown has to offer with easy access via level 1.

Situated on the south west corner of the Crown entertainment complex there’s easy walking access to the Exhibition Centre, DFO south Wharf and Etihad Stadium.

About a 15 minute walk along the Yarra to the heart of Melbourne for your fix of shopping.

St Kilda trams run from the corner opposite the hotel although you’ll need to pre-purchase a myki card to ride.

While you get the feeling that costs are closely watched in this hotel, from the pencils through to the 1.65% credit card surcharge, we had a very comfortable stay.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dazza66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 3 June 2014

I stayed there for a night during my birthday. It was an incredible experience. It is located in a very good location, and the security is pretty great. I am very satisfied with the room, but the only thing i was not happy with is the swimming pool. They differentiate the swimming pool based on the room you stayed. Overall, crown is the most amazing hotel in melbourne :)

  • Stayed July 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Angeline T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crown Metropol Melbourne

Property: Crown Metropol Melbourne
Address: 8 Whiteman St, Melbourne, Victoria 3006, Australia
Phone Number:
Region: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Melbourne
#18 Family Hotel in Melbourne
#21 Romantic Hotel in Melbourne
#21 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Crown Metropol Melbourne 5*
Number of rooms: 658
Official Description (provided by the hotel):
Experience contemporary luxury in its purest form at Melbourne's Crown Metropol hotel.Your senses will be heightened with the many special touches that make every stay both relaxing and memorable. From the moment you take in the hotel's elegant form and enter the uniquely designed reception area, you will feel a sense of peace and calm that makes every visit to Crown Metropol a welcome escape from day-to-day life. ... more   less 
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Also Known As:
Crown Metropol Hotel Melbourne

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