2 bedroom 2 bathroom apartment on the 18th floor. Given that I was required to give a $300 pre-authorisation on check in, I expected the apartment to be well maintained and spotless. It was not! The door was extremely hard to open and close because it had shifted on its hinges. The carpet was very stained. The apartment smelled stale. The linen on the beds was greyish and the beds had been roughly made up. Greasy fingerprints were evident on the leather lounges and the furniture was dusty. Some glasses and crockery had been put back into the cupboards without being washed. The kitchen sink was particularly dirty. I was contacted by text message during the 2 night stay to ask if I needed anything, and I really should have expressed my concerns about the cleanliness, however, I simply did not want the same supercilious treatment that I was offered on check-in when I expressed my concern about their process of photocopying my credit card and licence - which I was informed they would keep for 3 months! I am not likely to stay at this property again.
- Official Description (provided by the hotel):
- Accommodation Star Docklands Apartments is located in the heart of New Quay, Docklands, the newest cultural and entertainment precinct of Melbourne and only a few minutes walk from the city centre. Accommodation Star Docklands Apartments offer a range of 1, 2 or 3 bedrooms, each of apartments successfully blends spacious interiors, fabulous views of the marina, outdoor balconies and spectacular views. For guest convenience each booking includes: swimming pool, gymnasium, WiFi, security entrance and secure undercover car parking. ... more less
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