This should have been a nice, comfortable hotel - after all the rooms were clean and bright, air con excellent and the decor more interesting than most hotels. But there were just so many issues.
The corridors reek of old cigarette smoke. I think the worst thing was the pool area - should have been amazing, but taken over by smokers. I've never found that smoking was allowed in any other hotel pool I've ever been to and found it hard to believe at first, but it was unbearable. Certainly not child friendly. Actually though the pool area was nice, it wasn't nearly as good as the publicity photos.
Secondly, the TV didn't work. It needed a piece attached to the front in order to work, and I was pretty disturbed that although this piece was obviously broken (it was dangling off) and the hotel MUST have known that it was broken, they did not care. I had to go to the supermarket, buy electrical tape and stick it back on. I can safely say I've never had to sticky tape bits of my hotel room back together before. Is a TV at a supposed 4 star hotel too much to ask for?
Lastly, there is not alot of parking at the hotel (on street parking is time restricted) and the location really isn't that convenient. It's a 15 min walk to South Yarra station, or the tram stop is very nearby but 10 mins between services. The Olsen is a much better option and far superior in every possible way. They even have actual king beds, not just 2 singles shoved together!
I'd stay here again only if it was alot cheaper than alternatives. Would be willing to pay more for the Olsen.
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