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“An upgrade to the worst room in the hotel!”

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Crowne Plaza Melbourne
Ranked #80 of 160 Hotels in Melbourne
Reviewed 11 May 2013

When we need a night or two in Melbourne we always choose to stay at the Crowne plaza and normally its good. But our last stay was not up to standard! The rooms are normally quite sound proof and a good size and i just pay the standard rate but this time they offered me an upgrade for an extra $30 and all i got was a downgrade!!! The room was smaller and the beds were doubles when they are usually queens. The bathrooms are old and need upgrading,you have to use a shower curtain! You expect them to be really nice for the amount you pay for the room. It was so noisy we were woken up several times a night by the people in the next room and from the people walking on the street! One morning the man in the next room was up at 5am and we could hear every movement he was making then to top it off he made a phone call and he was talking so loud he woke my 2 children! Every parents nightmare at 5am!! I choose this place because its normally so quiet the children sleep in and i had to pay extra to be woken up at 5am! Normally we are on a higher level so don't hear the noise from the street and never hear the people in the next room. I suggest asking for a room above level one. I don't think ill be renewing my membership next year when you don't get the good rooms with the membership, what's the point. Though i must say the staff are always happy and helpful especially the concierge.

Room Tip: Try to get on a high level
  • Stayed: May 2013, travelled with family
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Thank Tajana251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Melbourne, responded to this reviewResponded 29 May 2013

Dear Tajana251,

Thank you for the detailed review of our hotel. It is nice to know that you found our staff to be helpful and accommodating. However, please accept my sincerest apologies that you were inconvenienced by the room that you were allocated. I appreciate your feedback as this is our best resource for improving guest satisfaction.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Pam G
Case Manager
IHGCare

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1,050 - 1,056 of 1,479 reviews

Reviewed 7 May 2013

My alternative initial choice was the Park Hyatt, a more upscale, luxurious hotel right next to St. Patrick's Cathedral, in the East of City Center district. However after doing further research, I finally decided on the Crowne Plaza. It was the right choice! While it had enough upscale facilities and rooms to be a very good business hotel, it excelled in two areas: 1) location -as other reviews can attest to, within a shorter walking distance to shopping, restaurants and bars of all kinds, casino and night life, Southern Cross Station, museums, Federation Square, etc., yet without the noise. 2) service- while everyone was friendly and quite accommodating, the concierge Luis Barra was exceptional. He was very helpful in facilitating the delivery of my delayed luggage. I would definitely keep staying in this hotel whenever visiting Melbourne and highly recommend it.

Room Tip: I would recommend a river view room
  • Stayed: May 2013, travelled on business
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Thank effenzee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this reviewResponded 15 May 2013

Dear Effenzee,

Thank you for taking the time to complete a review regarding your stay with us here at Crowne Plaza Melbourne.

We were happy to read that you enjoyed your stay with us, especially the great location and great service. Luis is a great asset to our team, we will pass on the feedback to him.

We look forward to welcoming you back soon!

Kind regards

Crowne Plaza Melbourne Management Team

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Reviewed 5 May 2013

We stayed last month for a business trip and it's so handy to Southbank and good restaurants the Casino. Nice clean quiet modern hotel.
Great views of the city and lots of wonderful eating and drinking places just outside of the hotel.
Directly opposite you have the new DFO Direct Factory Outlet. Fantastic pricings and bargains.
The great thing about the hotels location is that it’s on the city side of the river and very close to the city without the noise.

Room Tip: Rooms over looking the river are the ones you should ask for.
  • Stayed: April 2013, travelled on business
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Thank martykrahge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this reviewResponded 15 May 2013

Dear Martykrahge,

Thank you for your great feedback regarding your stay with us. We are blessed to be positioned in such a great location, close to the city, Southbank, shopping, restaurants, etc. Our rooms overlooking the Yarra River are spectacular and very popular. We encourage all our guests to upgrade to a King Deluxe River View Room at time of booking to avoid disappointment.

We look forward to welcoming you back to the hotel soon.

Kind regard,

Crowne Plaza Melbourne Management Team

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Reviewed 5 May 2013

Fabulous experience right from the moment we booked. The staff at this hotel were some of the best we have experienced at any hotel. Late check out approved even though it was a week end, concierge waited with me while my husband collected the car, no pressure to valet park even directed us to carpark they use. Nothing was too much trouble and were very helpful during our stay. Apples in bowl on each floor level, a nice touch. Normally stay at nearby Clarion Suites but due to no availabilities tried Crowne. All our future stays in Melboune will be here now. Keep up the good work Crowne Plaza. Excellent position on the Yarra River.

  • Stayed: April 2013, travelled as a couple
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Thank Gayle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this reviewResponded 15 May 2013

Dear Gayle C,

Thank you for taking the time to complete a review.
We were glad to read that you enjoyed your stay with us and especially relish our level of service - we do try and go above and beyond our guest's expectations where we can.
We hope to welcome you back in the near future,

Kind regards

Crowne Plaza Melbourne Management Team

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Reviewed 4 May 2013

Stayed here for three nights, expectations were high because of hotel rating and its great location, first impression was good but things went downhill from there. Front desk and Concierge service great. The room was clean but the bathroom was not, initially thought it was an oversight but did not improve with daily service. To cap it off had placed breakfast order as per instructions for early start the next day but this failed to arrive, by the time I realised I was running late for trip to the airport. Not a good way to start the day or remember this hotel, overall experience disappointing and will not stay again.

  • Stayed: April 2013, travelled on business
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Thank Jenny D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this reviewResponded 15 May 2013

Dear Jenny D,

Thank you for taking the time to let us know about your stay with us.
We were extremely disappointed to read that your experience was not up to the high standards that we strive to achieve.

While we can see that there were some areas of the hotel that you enjoyed, the cleanliness of the bathroom was obviously lacking as well as the negative experience that you encountered with our room service team. Please be assured that we have passed on your feedback to the relevant departments and are constantly trying to find ways to improve our service.

Kind regards

Crowne Plaza Melbourne Management Team

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Reviewed 2 May 2013

We stayed last Saturday night and it's so handy to Southbank and the Casino. I honestly expected a bit of noise throughout the night with sirens and people, but I couldn't believe that I slept straight through. We were on level 7 and the block out curtains do a great job.
Sure it's not the fanciest of hotels, but the bed was comfy enough and the river view room I had gave us one of the best views in Melbourne. The bathrooms are a little tired so that's why I gave it 4 stars and not 5. I wouldn't hesitate at staying here again. I mentioned that it was hubby's birthday when we checked in and we were surprised later on to come back to a bottle of wine on ice, and a nice handwritten card. The buffet breakfast was excellent, we arrived at peak time around 9ish and it was well stocked and not overly crowded, plenty of room for everyone, and even an omelette station! Brilliant standard check out of 12pm, and they even extended it to 2pm for us. Highly recommend.

Room Tip: Ask for a river view room on a high level
  • Stayed: April 2013, travelled as a couple
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Thank Melissa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this reviewResponded 15 May 2013

Dear Melissa G,

Thank you for your feedback regarding your stay with us here at Crowne Plaza Melbourne. We were delighted to hear that you enjoyed your time with us and that we were able to make your husband’s birthday more memorable.

We look forward to welcoming you back soon

Kind regards

Crowne Plaza Melbourne Management Team

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Reviewed 23 April 2013

Room was great, bed was comfortable and service was outstanding, I had no issues at all during my last trip to Melbourne.

The Business Centre is free and easy to use.

The only negative is that it's a walk and escalators between the check in and elevator to rooms! but that's a nothing

Room Tip: Higher up, but really quiet.
  • Stayed: March 2013, travelled on business
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Thank travellingredwhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this reviewResponded 28 April 2013

Dear Travellingredwhite,

Thank you for taking the time to complete a review regarding your stay with us here at Crowne Plaza Melbourne. We were glad to read that you enjoyed your time with us, especially our comfortable beds and great service.

We look forward to welcoming you back soon

Kind regards

Crowne Plaza Melbourne Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Melbourne

Address: 1 - 5 Spencer St, Melbourne, Victoria 3008, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Docklands
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#51 Family Hotel in Melbourne
#53 Romantic Hotel in Melbourne
#60 Business Hotel in Melbourne
#74 Luxury Hotel in Melbourne
Price Range: £92 - £259 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Melbourne 4.5*
Number of rooms: 383
Official Description (provided by the hotel):
Set on the banks of the Yarra River, in the heart of the Southbank precinct Crowne Plaza Melbourne is a located adjacent to Melbourne Convention Exhibition Center and a relaxed stroll from Southgate arts and dining promenade, the city center, Melbourne Aquarium, Etihad Stadium and shopping hot spots. Crowne Plaza Melbourne is a 5-minute walk from Southern Cross railway station and a 2-minute stroll to the tramways for swift travel across town. Taxis or our car service take 30 minutes from Melbourne Airport, while our convenient valet service makes parking a breeze. Providing support for the corporate traveler our business centre provides complimentary use of PCs, Internet and stationary supplies. Whether it’s over a succulent steak at Clarendon Street Grill, a classic cocktail in the Lobby Bar or an informal meeting in the Corporate Lounge, Crowne Plaza Melbourne really is The Place To Meet with friends, family, colleagues and clients. ... more   less 
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Also Known As:
Crowne Plaza Melbourne Hotel Melbourne
Melbourne Crowne Plaza

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