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“Room for improvement”

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Crowne Plaza Melbourne
Ranked #79 of 159 Hotels in Melbourne
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Room for improvement”
Reviewed 4 June 2014

We have stayed in many Crowne Plaza hotels as we are IHG members and you do expert a certain standard. The hotel is on a busy main road but the kerb appeal just doesnt exist, although you have to walk upstairs to the main entrance the bottom of the stairs were always really dirty with rubbish and fast food wrappers lying around, further down they are an entrance with double glass doors which were also extremely dirty this gives a really bad impression of the hotel. I know the entrances are on public paths but you would think that the hotel would keep it clean. On entering check in (after walking through a large dis-used part of the hotel lobby which was used as a dumping ground)the girl was on facebook and looked as if we had disturbed her!!! The room was very nice as we had a river view, we ate breakfast everyday in the hotel and we had an evening meal which was very good as well as the service just unfortunate that the dining room was empty! The hotel is well situated you are across from the Casino and the tram station and it is a lovely walk into the city.

  • Stayed February 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Melbourne, responded to this review, 21 June 2014
Dear Donna R,

Thank you very much for taking the time to write us a review. I am delighted that you liked the view from your room, as well as the food selections from our restaurant on site. I am however very disappointed to read about the issues you have experienced with the front desk staff and the overall cleanliness of our hotel. We are very sorry for the inconvenience these aspects have caused. I will certainly discuss your comments with our managers and will take action to rectify this. I do hope that we can welcome you back and restore your faith in our beautiful hotel.

Kind Regards,

Tracy V.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Novi Sad, Serbia
Level Contributor
96 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 30 May 2014

Crowne Plaza Melbourne is a modern hotel in the very nice new part of Melbourne on the Yarra river. Close to Casino and entertainment district with a lot of nice restaurants and shops. But, we did not notice noise in the room. Rooms are clean and comfortable, with all necessary amenities. Staff is excellent. We left in the room for us from Europe no more usefull public transportation cards (Miky cards), and received later letter from hotel that we have fogotten cards!

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dragan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review, 9 July 2014
Dear Dragan M,

Thank you for your kind review. I was happy to learn that you enjoyed your stay with us, experiencing our hotel's great location. The team here at the hotel look forward to welcoming you again to the hotel on your next visit.

Kind regards,

Cameron Abbott
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, Australia
Level Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 29 May 2014

IHG member so we gained a few extra benefits, but that did not extend to a view over Southbank. Reasonably sized room with quite good appointments with one or two on the luxury side. Noise from other guests in the hallway into the room was intrusive. Hotel is situated on the edge of the city, but it provides a great walk down Southbank to St Kilda Road or trams are plentiful within 150m along Flinders Street. We were in Melbourne for an "event" in Exhibition Street, so walking through the city from one side to the other and back on a different route gave us a great perspective of the various attractions. Would probably stay again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PhredNerk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review, 2 June 2014
Dear PhredNerk,

Thank you for your feedback. We're always happy to receive feedback regarding our guest's experiences. We look forward to welcoming you to the hotel on your next visit.

Kind regards,

Cameron Abbott
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hobart, Australia
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 May 2014

We went to Melbourne on Business and decided to stay there 2 nights prior for a treat, it didn't disappoint. Beautiful! so close to the Casino trams restaurants etc. Rooms were impeccable, staff friendly. You can choose to eat on the premises or from one of the many restaurants or food hall at Crown Casino across the road. We took in an AFL game at Etihad Stadium and trammed it there and walked home.
A nice feature was free apples were available on each floor and the King sized bed was sooo comfortable
We tried to stay extra nights but it was booked out.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tanya B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Longueuil, Quebec, Canada
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 May 2014

Stayed at this hotel for a little over a week. The location is very good, most of the rooms are towards the canal (Yarra river). In walking distance from the Melbourne business district, china town, restaurants, shops. An Outlet center in the Hilton in front. Also 2 minutes from the free tramway that takes you around the city (line 35).
Hotel is clean and not smelly. Rooms are quite spacious. They also have a gym and an outdoor heated pool. Breakfast is always the same, but we had enough choice for 10 days and didn't get bored with food. It's a bit pricey (25$ per breakfast), but in that area everything is well above average priced.
The staff is very polite and will do pretty much anything that you ask (call a cab, call another hotel, tell you where to go in the city to discover, etc.)
You can rent a bike (2.50$/day or 8$/week) which is 2 minutes walking distance from the hotel (towards the white mini-bridge). Then you ride around the city to discover it. If you return the bike in less than 30 minutes, you don't pay any extra. There are bike stops around the city and as far as the beach.
We liked Australia and will be coming back soon.

Room Tip: Get the highest floor, or close to it, as there is an open-terrasse bar downstairs, which is quite n...
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alexander M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
789 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 295 helpful votes
Reviewed 28 May 2014

For a fair priced business hotel it's not a bad option. Decent location for conventions, south bank or if your business is more towards Port Melbourne.
Overall the hotel feels like it needs a refurb - fittings are aged, curtains are drab, paint is flaking. Access to the hotel is strange - if the you approach from the street level (as opposed to a taxi dropping you on the driveway ramp) it is not immediately apparent as to where the the entrance is. Even when inside the hotel, after checking in, access to the rooms is via an escalator and then a strange short walk to a round elevator foyer. Pool area felt isolated.
Staff are friendly and service was prompt.

Room Tip: Choose a room with a view of the river
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Riddoch88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review, 30 May 2014
Dear Riddoch88,

Thank you for your review. I am always grateful when guests are able to share their feedback and experiences with us. I was happy to read that you found our location convenient and our team friendly and prompt. I look forward to seeing you again on your next visit to Melbourne.

Kind regards,

Cameron Abbott,
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 27 May 2014 via mobile

Great value hotel across the road from Crown Casino. Definitely recommend paying the small additional fee to upgrade to a river view room which gives you an uninterrupted view down the Yarra! Clean rooms although the bathroom is a little dated. Only a five minute walk to Bourke Street Mall and two minutes across the bridge at the hotel entry to the casino.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank adhs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review, 2 June 2014
Dear adhs,

Thank you for your feedback. I was pleased to learn that you enjoyed your time with us and that you enjoyed your view and convenient location. We look forward to welcoming you back soon.

Kind regards,

Cameron Abbott
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Melbourne

Property: Crowne Plaza Melbourne
Address: 1 - 5 Spencer St, Melbourne, Victoria 3008, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Docklands
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#51 Family Hotel in Melbourne
#53 Romantic Hotel in Melbourne
#60 Business Hotel in Melbourne
#73 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Crowne Plaza Melbourne 4.5*
Number of rooms: 383
Official Description (provided by the hotel):
Set on the banks of the Yarra River, in the heart of the Southbank precinct Crowne Plaza Melbourne is a located adjacent to Melbourne Convention Exhibition Center and a relaxed stroll from Southgate arts and dining promenade, the city center, Melbourne Aquarium, Etihad Stadium and shopping hot spots. Crowne Plaza Melbourne is a 5-minute walk from Southern Cross railway station and a 2-minute stroll to the tramways for swift travel across town. Taxis or our car service take 30 minutes from Melbourne Airport, while our convenient valet service makes parking a breeze. Providing support for the corporate traveler our business centre provides complimentary use of PCs, Internet and stationary supplies. Whether it’s over a succulent steak at Clarendon Street Grill, a classic cocktail in the Lobby Bar or an informal meeting in the Corporate Lounge, Crowne Plaza Melbourne really is The Place To Meet with friends, family, colleagues and clients. ... more   less 
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Also Known As:
Crowne Plaza Melbourne Hotel Melbourne
Melbourne Crowne Plaza

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