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“Good value hotel in good Melbourne location”

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Quality Hotel Downtowner on Lygon
Ranked #66 of 160 Hotels in Melbourne
Certificate of Excellence
GreenLeadersGold level
Reviewed 2 February 2014

We were a bit worried about staying in a seemingly budget hotel near Melbourne City but it had been recommended and it reviewed well. The layout is not impressive. It is sort of motel looking with the parking courtyard in the middle and rooms around the balconies. However it turned out to be perfect for what we needed. The service was great. There was no hesitation in allowing early check-in as long as there was a room ready. The room was spacious, clean and comfortable. Internet was included and was a fast connection – a standard a few other hotels should follow. The location was really convenient and while it is close to some nightlife areas it was quiet. I would say it is one of the better value hotels we've used for business stays in Melbourne, and is on the airport side of the city making it easy access for arrival and departure.

  • Stayed: January 2014, travelled on business
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Thank Anwil51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this reviewResponded 6 February 2014

Dear Anwil51,

I am pleased that we were able to exceed your expectations of us. We aspire to be the best at what we do and our focus is always on good service and a high standard of genuine hospitality- in which respect few large hotels can match us.

I am pleased you were able to make use of our free high speed WIFI and I agree that this service should be available in all hotels.

Thank you for your review and we look forward to your next stay.

Kind regards

Kevin Birchall
General Manager

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Reviews (784)
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549 - 555 of 784 reviews

Reviewed 28 January 2014

Staff were very helpful and accommodating. Rooms were serviced everyday which was great as we were given clean towels everyday we were there. It's close to the CBD - walking distance. I would recommend this hotel and will definitely stay here again.

  • Stayed: January 2014
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Thank Raviwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this reviewResponded 6 February 2014

Dear Raviwan,

Thanks for review and kind comments about our housekeeping team.
Come and visit us again soon.

Kind regards

Kevin Birchall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2014

I stayed for two nights and could notice why it is Quality Downtowner. Great quality of service from the beginning to the end. Reception staff were extremely helpful and friendly, comfy beds and well cooked breakfast. I will definitely come back with family and friends.Thank you all guys!.

Room Tip: A bit of noise from Lygon St, but it could be expected due to the location.
  • Stayed: January 2014, travelled solo
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1  Thank Albert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this reviewResponded 6 February 2014

Dear Albert L,

Thanks for the perfect score!

I really appreciate your feedback on our comfy beds and our breakfast offering. Both are things we consider pillars of a good hotel stay.

Be our guest again soon.

Kind regards

Kevin Birchall
General Manager

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Reviewed 25 January 2014

Stayed at the Lygon during the Australian open, booked through priceline, so we got it at a bargain rate. All in all pretty good, close to all the restaurants on Lygon St. Bed was very comfy, though the rooms service came in twice during the morning whist we were sleeping in. A short walk to the city.Not to bad for short stays.

  • Stayed: January 2014, travelled with friends
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Thank sydneyharbourboat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this reviewResponded 6 February 2014

Dear sydneyharbourbaoat,

Thank you for your feedback, and I apologise sincerely for our housekeeping team disturbing you in the morning. I do hope it did not detract too much from your overall stay.

Please come and visit us again soon.

Kind regards

Kevin Birchall
General manager

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Reviewed 24 January 2014

Thanks to all the friendly staff at the Downtowner for making our trip to the Australian Open Tennis last week all the more enjoyable. Everything was done to help us and always with a smile! A special thanks to Angus whose great smile and personality was always there at the end of a tiring day.

Gail and Sue - Langleys Tour

Room Tip: Rooms at the back have less street noise
  • Stayed: January 2014, travelled with friends
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2  Thank Gail D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this reviewResponded 6 February 2014

Dear Gail D,

Thank you for your feedback on our team, especially Angus; and i am pleased he made your stay with us an enjoyable one. We always enjoy having large groups like yours, and we look forward to welcoming Langelys back soon.

Thanks again.

Kind regards

Kevin Birchall
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2014

To be honest, we wouldn't have booked this hotel if the Melbourne CBD had been more affordable in January, but with the Australian Open on we didn't have a lot of choice. BUT ... we are SO pleased that we ended up here!

We had a King Spa room and we were really comfortable - and in the middle of a Melbourne heatwave when temps were 40+ degrees, that's pretty impressive. The bed was excellent, the room and bathroom were huge for a city hotel, and the location was perfect - walking distance to all that Lygon St has to offer (Brunetti's!), walking distance to Chinatown, and only two small blocks to get to trams heading further afield - although we walked to our hotel from dinner in Southbank and it was easy (albeit HOT).

We didn't use the spa in our bathroom. We got the spa room as it was the cheapest room category left when booking, but even if spas are your thing, the size of it might disappoint if you're looking for something luxurious or romantic.

The room was spotlessly clean, the airconditioning was fantastic even though it was working overtime in the heat, the staff were consistently friendly and welcoming, and the hotel was surprisingly quiet. Our room was on the third floor overlooking Lygon Street - a bit of street noise but nothing too bad. If you're a light sleeper, request an inward-facing room (but then you lose the lovely leafy trees from your view!). The rooms do have some old-school furniture and fittings in the mix, but everything is so well maintained - they've done well to look after the history of the premises while ensuring comfort is not compromised. Lovely quirks such as the original 'Kleenex' branded tissue box cover were charming.

The care taken by staff, including the meticulous housekeeping staff, shows a real passion for helping people to have the best stay possible at the Downtowner. We wouldn't hesitate to return and we will seek out this hotel in future as an ideal place to stay.

Just to be really clear ... this is definitely NOT a five-star property, so don't stay here if luxury is your thing ... but we felt that the combination of location, facilities, attention to detail, maintenance, and overall customer service warranted a five-star review!

  • Stayed: January 2014, travelled as a couple
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Thank girlsinging
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this reviewResponded 6 February 2014

Dear girlsinging,

Thank you for your very detailed review on our hotel. I was pleased to read we got the smaller details right and you found the standard of cleaning and size of our rooms and bathrooms to your liking.

i especially enjoyed reading your feedback on our team, and that they took genuine care with you.

Please come and stay again soon.

Kind regards

Kevin Birchall
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2014

Great value; great location (close to city, close to trams, close to car hire businesses, close to restaurants); staff extremely friendly and helpful; room comfortable and clean; would definately recommend to others.

  • Stayed: January 2014, travelled with friends
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Thank Pam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this reviewResponded 22 January 2014

Dear Pam M,

Thanks for your review - Please recommend away and come and stay again yourself.

Kind regards

Kevin Birchall
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Hotel Downtowner on Lygon

Address: 66 Lygon St | corner of Lygon Street and Queensberry Street, Carlton, Melbourne, Victoria 3053, Australia
Region: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Melbourne
#13 Spa Hotel in Melbourne
#34 Business Hotel in Melbourne
#38 Family Hotel in Melbourne
#56 Romantic Hotel in Melbourne
#62 Luxury Hotel in Melbourne
Price Range: £180 - £210 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quality Hotel Downtowner on Lygon 4*
Number of rooms: 98
Official Description (provided by the hotel):
Whether you're planning a weekend getaway, business trip or corporate event, your family, friends, guests and colleagues will be impressed with your choice of Downtowner on Lygon - Melbourne's reputable, premier midscale hotel, brilliantly located bordering cosmopolitan Carlton and the buzzing CBD.With five room sizes, exclusive packages, restaurant and cocktail lounge and a choice of on-site event facilities, The Downtowner on Lygon helps you tailor your perfect stay in Melbourne. Just read what our guests have to say. ... more   less 
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Also Known As:
Quality Inn Melbourne
Quality Hotel Melbourne

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