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“Excellent Location” 4 of 5 bubbles
Review of Quality Hotel Downtowner on Lygon

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Quality Hotel Downtowner on Lygon
Ranked #57 of 158 Hotels in Melbourne
Certificate of Excellence
GreenLeadersGold level
Wodonga, Australia
1 review
“Excellent Location”
4 of 5 bubbles Reviewed 25 February 2014

My wife and I almost invariably stay at the Downtowner when we visit Melbourne. The rooms are good value and clean. Eating is never an issue in Lygon Street. Car Parking is essential in the city and the Downtowner provides safe, cheap, off-street parking. The motel is close to almost all attractions in the city.

Room Tip: Rooms which face on to Lygon and Queensberry Street can be too well lit and noisy during the sleep h...
See more room tips
  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RussnCol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review, 27 February 2014
Dear RussnCol,

Thanks you for your endorsement of our car parking, and our value proposition.

I am pleased you stay with us repeatedly and I hope you continue to do so. On your next visit I highly recommend trying our in house restaurant or cocktail lounge.

We look forward to seeing you again soon.

Kind regards

Kevin Birchall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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767 reviews from our community

Traveller rating
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See reviews for
137
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (266)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Swedish first
  • Any
English first
Singapore, Singapore
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 22 February 2014

Good clean hotel along Lygon Street. Very convenient in fact to many places in Melbourne. Nice food along Lygon Street. Only thing is the room do not get cleaned very quickly. Housekeeping is rather slow. And the bedroom side tables are not cleaned properly. Very dusty and I'm allergic to dust. Toiletries are not refilled daily.
other than that - no complaints. Helpful front desk staff especially Nicole. Great service to the breakfast staff as well. I will stay there again when I'm there.

  • Stayed February 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Esther0762
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review, 27 February 2014
Dear Esther0762,

Thank you for your feedback.

I am pleased that Nicole delivered the type of service we as a team aspire to, I am also pleased to read that this was backed up by service in the restaurant and that you will be staying again. i do apologise for the lapse in housekeeping and will follow it up the head housekeeper.

Kind regards

Kevin Birchall
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 20 February 2014 via mobile

Be it in the bar, or in the room, the Downtowner staff will sort anything you need. The manager Judith is as down to earth as it gets. Remembers specific requests, and never forgets a face...or a joke. Rooms are always immaculate, even the house keeping staff are as friendly as it gets. Everyone at the Downtowner appears to love their job, and it shines through in their service! Thanks guys!!

  • Stayed December 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Yhebigv82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review, 27 February 2014
Dear Yhebigv82,

Reading your review was everything i wanted to hear about how our guests experience the Downtowner.

Our approach to customer service is one of friendly professionalism, and too often I feel that formality is used as guise for hospitality, when all it really takes is genuine care. I am pleased Judith and the team were able to demonstrate this.

Thank you for the feedback and come and visit us again soon.

Kind regards

Kevin Birchall
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Caloundra, Australia
2 reviews
5 of 5 bubbles Reviewed 20 February 2014

Nice comfortable room, pleasant helpful staff, and a really great location; loved walking out the door onto Lygon St and being in the middle of a wide range of eateries; we enjoyed our stay and will use the Downtowner again when in Melbourne.

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LPen50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review, 27 February 2014
Dear LPen50,

Wow- Thanks for the perfect score. I am glad we were able to deliver a 10/10 experience and we look forward to your next stay.

Kind regards

Kevin Birchall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 20 February 2014

Thing I liked most about this place was the staff, they were super friendly - and the location. They provide an airport pick up/drop off service if you're travelling on the Skybus. Rooms were always clean, shower a bit average, beds comfy, wasn't sure if the air-con was doing anything, but Melbourne is usually quite cool anyway. Took us a while to actually find the kettle/cups etc (hidden away in the cupboard) but they're there and fine.


This place is everything you would want in a central CBD hotel with an excellent location and it's very reasonable. You can't go wrong staying here and I will certainly stay here again.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mrmustard04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review, 27 February 2014
Dear Mrmustard04,

You mention the 2 things I like most about our hotel too - the team and our location!

We really focus on the personalized approach to hospitality and I am pleased we were able to look after you whilst you were our guest. I am pleased you found the rooms were always clean and our rates were reasonably priced.

Be our guest again soon.

Kind regards

Kevin Birchall
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nerang Queensland Australia
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 19 February 2014

Short walk to great restaurants on Lygon St Carlton, museum, Carlton Gardens, Victorian Library, Vic markets and the CBD. Lygon St is on the free tourist bus shuttle route and only a couple of streets away from tram acces Rooms aren't overly flash, but clean and air conditioned with good facilities. Good value place to stay.

Room Tip: Request a room towards the middle or rear of hotel as Lygon St gets very busy with traffic
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  • Stayed February 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Scully1994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review, 27 February 2014
Dear Scully1994,

Thanks you for your feedback.

As you mention our location is well situated for easy access to many of Melbourne top attractions an with the free tourist tram and bus close at hand we are well located to explore Melbourne.

Please come and visit us again.

kind regards

Kevin Birchall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eildon, Victoria, Australia
Level Contributor
5 reviews
5 hotel reviews
4 of 5 bubbles Reviewed 18 February 2014

Very friendly welcome by staff and the room was spacious and clean, with a comfy bed and large bath spa. It is right near all the Lygon street restaurants and only a short walk to the City Baths, Melbourne Gaol or into the city. Car Parking was very cheap compared to paying about $35 now to stay in the city. Plus we had free access to the City Baths which was great to take the kids to on a Saturday afternoon. We then enjoyed a nice buffet breakfast the next morning and I really like having an 11am checkout now days so you don't have to rush off straight after breakfast. We will definitely stay again at the Downtowner on Lygon.

Room Tip: We stayed in an Executive Room which is a good size for a family of four.
See more room tips
  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MelnPhil G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review, 27 February 2014
Dear MelnPhilG,

Thank you for your feedback and I am pleased you got the benefit of the free gym use at Melbourne city baths. I was also good to hear that your room was clean and comfy.

It was pleasing to read that you found our onsite car parking convenient and cheap in comparison to many of the city hotels who charge in excess of $35/ night!

Please come and stay again soon.

Kind regards

Kevin Birchall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Hotel Downtowner on Lygon

Property: Quality Hotel Downtowner on Lygon
Address: 66 Lygon St | corner of Lygon Street and Queensberry Street, Carlton, Melbourne, Victoria 3053, Australia
Region: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Melbourne
#13 Spa Hotel in Melbourne
#34 Business Hotel in Melbourne
#38 Family Hotel in Melbourne
#53 Luxury Hotel in Melbourne
#55 Romantic Hotel in Melbourne
Price Range (Based on Average Rates): £
Hotel Class:4 star — Quality Hotel Downtowner on Lygon 4*
Number of rooms: 98
Official Description (provided by the hotel):
Whether you're planning a weekend getaway, business trip or corporate event, your family, friends, guests and colleagues will be impressed with your choice of Downtowner on Lygon - Melbourne's reputable, premier midscale hotel, brilliantly located bordering cosmopolitan Carlton and the buzzing CBD.With five room sizes, exclusive packages, restaurant and cocktail lounge and a choice of on-site event facilities, The Downtowner on Lygon helps you tailor your perfect stay in Melbourne. Just read what our guests have to say. ... more   less 
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Also Known As:
Quality Inn Melbourne
Quality Hotel Melbourne

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