We stayed at this hotel for 3 nights, and everything was just fine until the time we checked out. It wasn’t a big deal, but we were quite surprised about it. The room was small, especially the bathroom..it’s tiny. We don’t mind at all because it was nice. We got the room with pool view and we liked it. Like I said, we didn’t really complained about anything at all basically.
The check-in and check-out process were also efficient, only….when we checked out we found out that they charge us parking fee…which was actually fine for us…but we expected to know about it earlier. Upon checked in when we asked for a key to the parking, the receptionist didn’t mention anything about the fee. As we also read from their website that the parking is free, we didn’t think at all to ask about it. Apparently, because we booked our room through Agoda, we were required to pay the fee as it’s not included in our room rate. In other words, the parking is free only if you make a booking through the hotel directly…and I’m pretty sure in their website, there’s nothing about this term and condition.
Again, for us, this is actually not a big deal…but it’s still an unfavourable surprise and if only they could have told us about it when we checked in.More