For someone who has been Platinum with Marriott for the better part of 15 years, there are certain things you learn to expect with Marriott and that’s probably why they get the better part of my business across four continents. They are steadfast and reliable and you know what you are going to get. This Marriott however deserves special attention!
I have stayed in some pretty exotic locations and some very expensive hotels – Marriott family and others, but the welcome I received right from the moment I checked in on a business trip at the Melbourne Marriott was most memorable. I’m not sure if I hit a special day but a glass of Champaign while checking in, even for a Marriott Platinum was a first. The service continued to excel in every way throughout my stay.
Taking a cell phone call just after checking in while sipping my glass of champers a bell boy politely offered to whisk my bags to my room so I wouldn’t need to bother with them. They were there 15 minutes later when I reached my room ready for me.
The Executive Lounge was a treat and most worthy of mention, and even though I went out for dinner, the appetizers in the lounge far outshone the later meal.
Leaving my bags with the concierge while I left for client meetings was the easiest ever and when I walked back in later in the day, I was recognized and my bags politely wheeled out to me.
Whoever is in charge of staff training at this hotel needs to get round to the rest of the Marriott empire. Other hotels have a lot to learn!
- Official Description (provided by the hotel):
- Located in the heart of the city, the luxury Melbourne Marriott Hotel features exceptional facilities and unparalleled service. Boutique in size yet grand in style, our hotel offers the perfect welcome. Our accommodations are at the center of the city's theater precinct and just minutes from the shopping delights of Bourke and Collins streets. Additionally, our hotel places you within a short distance from the Melbourne Museum, Royal Exhibition Building and the cultural and culinary extravaganza of Chinatown.For business travelers, we offer on-site event managers, exceptional catering and a full-service business center. Discover a leader among luxury hotels at Marriott Melbourne. ... more less
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- Also Known As:
- Marriott Melbourne
- Melbourne Marriott