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“City Weekender”

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Melbourne Marriott Hotel
Ranked #9 of 159 Hotels in Melbourne
Certificate of Excellence
Melbourne, Australia
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“City Weekender”
Reviewed 16 December 2013

My partner and I recently splashed out for a Junior Suite at the Marriott, for a much needed relaxing weekend in the city.

The hotel itself is in a great location; a short walking distance to all bars, shops and cafes in the city. We had a very warm welcome upon arrival and the reception staff and concierge were extremely friendly and polite.

The room, however, was slightly disappointing. We've stayed in hotel suites before that have blown us away with privacy and comfort. This time the room was cold - we were unable to warm it up as there was only air conditioning in the room, no split system. The decor made us feel that we had been transported to the 1970's.

Overall, we had a good experience - we made the most out of being close to the city. We unfortunately didn't get a chance to try the hotel restaurant, but the food did look yummy. Next time we won't be paying extra for a suite as we didn't feel it was worth it. I cannot fault the service as all staff we dealt with were extremely pleasant.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jem H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, 18 December 2013
Dear Jem H,

Thank you very much for taking the time to write a very detailed review outlining your stay with us here at the Melbourne Marriott.

Very pleased to hear that you enjoyed the service from our staff.

I apologise for the heating not working during your stay, I can understand this would have been slightly uncomfortable due to the unpredicatable Melbourne weather. This has been noted and our engineers will check the room you stayed in.

I do hope that we get to welcome you and your partner back to the hotel in the future.

Sincerely,

Edward White
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (271)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 16 December 2013 via mobile

From the booking right through to checkout the service was the best I have experienced from any establishment. The Hotel is luxurious and ticks all boxes although the professionalism and positive upbeat attitude of the staff is first class and makes me want to return. A massive thank you to J.C who is the happiest and most hard working employee I have ever encountered anywhere. Thanks Team Marriott for a great experience I will look no further when staying in Melbourne next!

Stayed December 2013, travelled with family
Helpful?
1 Thank mayfin08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, 18 December 2013
Dear Mayfin08,

Thank you very much for taking the time to write such an amazing review!

So glad you enjoyed the service that we provided, I will be sure to pass on your kind words to J.C he is one of our long serving employees and is a very valuable asset to the hotel!

Look forward to seeing you next time you stay with us.

Sincerely,

Edward White
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elmhurst, Illinois
Level Contributor
122 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 15 December 2013 via mobile

This hotel serves a great breakfast. Great meeting rooms. The staff are gracious and helpful. The pool is great. The rooms are large and the Internet connections are superb. Good location. Good walking distance to China town, museums, Greek restaurants, and shopping. Good access to buses and trained. Close to government buildings.

Stayed December 2013, travelled on business
Helpful?
Thank CFT99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, 16 December 2013
Dear CFT99,

Thank you for your detailed contribution following your recent stay with us.

Sounds like you had a fantastic time exploring some of the many attractions that we have surrounding the hotel.

I do hope to see you at Melbourne Marriott again soon!

Sincerely,

Edward White
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
103 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 14 December 2013 via mobile

After a problem discovered on arriving, this was rapidly resolved and some nice complimentary extras included. Close to everything. Quiet comfy room. Great service from all staff. Food very tasty and cooked just right. Highly recommended.

Stayed December 2013, travelled as a couple
Helpful?
Thank lynden_d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, 16 December 2013
Dear Lynden_d,

Thank you so much for your review outlining your experience at Melbourne Marriott Hotel.

I do hope that we both of you back at the hotel in the near future!

Sincerely,

Edward White
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 12 December 2013

Spent 5 nights there and enjoyed every minute. All the staff were friendly and very helpful. When I asked for advise on taking a road trip on the Great Ocean Drive, I got a hand written map with tips and a free bottle of wine delivered to my room!!!! The locate is perfect for walking to all the best downtown places and is located 2 blocks from the free trolley line that circles downtown.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank picklemania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, 16 December 2013
Dear Picklemania,

THANK YOU!

Such a wonderful review. So glad you enjoyed your time at the Melbourne Marriott. Glad you had the time to venture down the great ocean road during your visit as well!

I hope you chose to stay with us gain during your next visit to Melbourne.

Sincerely,

Edward White
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Wichita, KS USA
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 December 2013 via mobile

Good, clean hotel. I only ate breakfast at the hotel but found it good. Hotel is located very near China town and within walking distance to nearby markets. Biggest disappointment was the bed mattress that sagged in the middle and offered the worst night sleep experience. I would not expect this from Marriott but I found one thousands of miles from home when I needed rest the most and ended up with sore back pains. Thanks.....

Stayed December 2013, travelled on business
Helpful?
2 Thank justinict
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, 12 December 2013
Dear justinict,

Thank you for taking the time to post a review following your recent stay with us.

I am sorry to hear that you experienced problems with our mattress; I understand how important a good night’s rest is so I do apologize. Please do get in contact with me directly at the hotel on (03) 9660 1154 so we can discuss this further, and possibly see what we can do to make your stay more enjoyable during your next visit.

Sincerely,

Edward White.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 December 2013

This is hotel is great value for money.

The reception staff were also extremely welcoming and helpful. They definitely went above and beyond to make sure our stay was enjoyable - offering some great tips for our road trip along the Great Ocean Road and providing a lot of recommendations for where to eat in Melbourne. As we were on our honeymoon, we were also greeted with some sparkling wine on arrival.

We stayed in a suite which was absolutely huge for the money we paid. Very spacious, light and tastefully decorated. Great value for money. The breakfast was nice and the hotel is in a great central location.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank louise t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, 12 December 2013
Dear Louise t,

WOW! Thank you very much for taking the time to write a such a lovely review following your recent stay with us.

Very glad to hear that you enjoyed your honeymoon in one of our suites. Sounds like you had a great time in Melbourne as well, doing a road trip down the Great Ocean Road is something everyone has to expereince!

I do hope that we get to welcome you back to the hotel during your next visit to Melbourne.

Sincerely,

Edward White
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Melbourne Marriott Hotel

Property: Melbourne Marriott Hotel
Address: Corner Exhibition & Lonsdale Streets, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Melbourne
#10 Family Hotel in Melbourne
#13 Romantic Hotel in Melbourne
#19 Business Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Melbourne Marriott Hotel 5*
Number of rooms: 185
Official Description (provided by the hotel):
Located in the heart of the city, the luxury Melbourne Marriott Hotel features exceptional facilities and unparalleled service. Boutique in size yet grand in style, our hotel offers the perfect welcome. Our accommodations are at the center of the city's theater precinct and just minutes from the shopping delights of Bourke and Collins streets. Additionally, our hotel places you within a short distance from the Melbourne Museum, Royal Exhibition Building and the cultural and culinary extravaganza of Chinatown.For business travelers, we offer on-site event managers, exceptional catering and a full-service business center. Discover a leader among luxury hotels at Marriott Melbourne. ... more   less 
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Also Known As:
Marriott Melbourne
Melbourne Marriott

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