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“great location, fantastic staff” 4 of 5 bubbles
Review of Melbourne Marriott Hotel

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Melbourne Marriott Hotel
Ranked #12 of 158 Hotels in Melbourne
Certificate of Excellence
Honolulu, Hawaii
Level Contributor
120 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“great location, fantastic staff”
4 of 5 bubbles Reviewed 2 January 2014

The taxi from the airport was a bit costly, due to traffic delays, as it's in the center of a very busy part of town. However, there are tons of restaurants, stores, and things to do around the hotel, once you are there. The area is very populated, and convenient to the free city tram. The rooms although a little small, were clean and modern. The staff is very helpful and attentive.

Room Tip: There's a nice breakfast combo available from the restaurant downstairs (hot breakfast sandwich...
See more room tips
  • Stayed February 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 808stays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, Manager at Melbourne Marriott Hotel, responded to this review, 9 January 2014
Dear 808stays,

Thank you so much for your review!

We truly appreciate your feedback, it is pleasing to hear that you had an enjoyable stay with us here at the Melbourne Marriott.

I will be sure to pass on your compliments about the breakfast to our chefs!

Sincerely,

Edward White
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,377 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (253)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
Melbourne, Australia
2 reviews
5 of 5 bubbles Reviewed 2 January 2014

Spent New Year at the Marriott in Melbourne, from the moment we walked in the staff were amazing, very attentive and nothing to much trouble, Friends stayed at the hotel at the same time and we all enjoyed dinner in the restaurant, again great service and the food was fantastic, followed up with a great breakfast the following morning,as they say great staff make a great hotel,if you treat people well they react well,perhaps haskan 1983 should take note, i found the hotel one of the best i have stayed in and i'v stayed in a few

Room Tip: Facing Exhibition street great views.
See more room tips
  • Stayed December 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank john w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, 5 January 2014
Dear John W,

Thank you very much for your post following your recent stay with us!

It is very pleasing to hear that you had the opportunity to be with friends and experience some of the amazing dishes our chefs prepared for New Year’s Eve.

I do hope that we get to welcome you back to the hotel in the future.

Sincerely,

Edward White
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
2 reviews
5 of 5 bubbles Reviewed 1 January 2014

Good loaction. Friendly staff. We stayed fours nights over Christmas with our car parked at hotel. Very helpful and efficient concierge. Whenever we needed the car, it's there ready. Will stay there again next time come to Melbourne.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Yvonne2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, 5 January 2014
Dear Yvonne2014,

Thank you so much for taking the time to write about your recent experience with us here at Melbourne Marriott!

You are right our concierge have an exceptional level of service and are always willing to help!

We look forward to welcoming you and your family to the hotel next time you visit Melbourne.

Sinerely,

Edward Whte
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 31 December 2013

This hotel is falling apart big time. It was my worst Marriott experience ever.

The staff is really bad. While I was checking in, they blamed booking.com that they haven't received any request for twin bed and they really did not bother to solve the problem. So I slept on a sofa bed during the stay.

Beside the check in disaster, the facilities are really bad. As I travel a lot, fitness is important for me and it is hard to stay that they have a proper fitness center for a 5 star hotel. The sauna even does not properly work. In the minibar, they have out of date or no good products such as beer. (Luckily they haven't charged me for these)

The lobby bar was closed on Saturday night and even some of the staff did not know why it was closed. I

arranged a taxi transfer back to airport and the driver even was not properly informed that I paid the fare to the hotel. So had a 5 mins discussion with the driver and needed show my hotel bill as a proof.

One more thing I found bizarre even though I know that they have right to do was I was charged the first night one night before I have arrived. Normally 5 star hotels hardly do this.

On the positive side; The location is good. - Even the staff is really bad and doesn't bother with anything, there is only one person called JC that is very professional and helpful.

  • Stayed December 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank haskan1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, 2 January 2014
Dear Haskan1983,

Thank you for taking the time to write such a detailed review following your recent stay with us.

I am sorry to hear that you did not have a pleasant experience. I would like to address the points you have raised over the phone if possible (03 9660 1154).

Bookings made via e channels are by request only and cannot be guaranteed during peak seasons. I do apologize if you feel as though we did not resolve this, I understand that 2 double beds would have been preferred.

Your comments about the minibar have been noted and this has been addressed with the housekeeping team.

I do hope to discuss your stay further with you so please do get in contact with me directly.

Sincerely,

Edward White
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 30 December 2013

We we're in Melbourne over Christmas. Hotel rooms nicely appointed. Staff very friendly - going out of their way to make sure we were happy with everything at the hotel. Concierge made excellent suggestions and was very helpful, especially on things to do on Xmas and Boxing Day. Would heartily recommend the hotel and plan to stay there when we return to Australia.

Had minor connection issues with the phone but staff readily resolved them.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Stephen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
5 reviews
5 hotel reviews
5 of 5 bubbles Reviewed 30 December 2013

Hi, Just had four fabulous days at the Melbourne Marriott. Because of the 4th Ashes series, the hotel was at 100% occupancy but the staff made us feel that we were the only guests in the hotel. The staff on arrival were friendly, efficient and unhurried, the champagne was a great start to our short break. Service in the restaurant was very friendly, attentive but unobtrusive. This hotel won the "Best Employer of the Year" this year and you can see why. The housekeeping staff were friendly and efficient and genuinely liked their jobs. Staff are empowered to ensure that their guests have a memorable stay. With the attitude of staff, the food and the great service, we will be back again. I am a Gold member of the Marriott Rewards program and it is experiences like this that will guarantee my return. Well done to the team at the Melbourne Marriott.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Colin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, 5 January 2014
Dear Colin F,

Thank you very much for taking the time to write such a wonderful review!

I am so glad to hear that you had such a memorable stay with us during the ashes cricket.

We look forward to welcoming you to the hotel again this coming week.

Sncerely,

Edward White
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 29 December 2013 via mobile

We stayed here before Christmas as a bit of a treat and weren't disappointed. Champagne on arrival was a lovely way to commence our stay. The service was exceptional and we were able to do some shopping after we checked out, leaving our car in their car parking. We also enjoyed an after dinner drink in the bar lounge area which was nice and staff friendly and professional.

Stayed December 2013, travelled as a couple
Helpful?
Thank Theresa O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Melbourne Marriott Hotel

Property: Melbourne Marriott Hotel
Address: Corner Exhibition & Lonsdale Streets, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Melbourne
#11 Luxury Hotel in Melbourne
#13 Romantic Hotel in Melbourne
#19 Business Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Melbourne Marriott Hotel 5*
Number of rooms: 185
Official Description (provided by the hotel):
Located in the heart of the city, the luxury Melbourne Marriott Hotel features exceptional facilities and unparalleled service. Boutique in size yet grand in style, our hotel offers the perfect welcome. Our accommodations are at the center of the city's theater precinct and just minutes from the shopping delights of Bourke and Collins streets. Additionally, our hotel places you within a short distance from the Melbourne Museum, Royal Exhibition Building and the cultural and culinary extravaganza of Chinatown.For business travelers, we offer on-site event managers, exceptional catering and a full-service business center. Discover a leader among luxury hotels at Marriott Melbourne. ... more   less 
Reservation Options:
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Also Known As:
Marriott Melbourne
Melbourne Marriott

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