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“Service that can't be faulted”

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Melbourne Marriott Hotel
Ranked #11 of 160 Hotels in Melbourne
Certificate of Excellence
Reviewed 20 January 2014

We stayed one night here on our return from Tassie. The service was something over and above anything we had expected. We were greeted with a glass of bubbly and didn't have to lift a finger after that. The rooms are very well appointed and comfortable. We had an excellent breakfast in their restaurant downstairs and could have stayed all day people-watching on the corner. You will not be disappointed if you stay here.

  • Stayed: January 2014, travelled as a couple
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Thank Kedj2320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, Manager at Melbourne Marriott Hotel, responded to this reviewResponded 21 January 2014

Dear Kedj2320,

Thank you so much for such a flattering review following your recent stat with us.

I am so glad to hear that you and your partner had such an enjoyable stay.

You are right in saying our restaurant does lend itself to some great people watching on the busy streets of Melbourne!

Look forward to seeing you both back at the hotel in the future.

Sincerely,

Edward White

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969 - 975 of 1,565 reviews

Reviewed 18 January 2014

Stayed at the Melbourne Marriott for a week just prior to Christmas and had a wonderful time.
Melbourne itself is a greaty city with so much to see and do, but the hotel was a "haven" to come back to after a long day out.
The staff there were excellent they really took an interest in what we were doing and two concierges Ben and Fabrizio took great care of all our requests, made us feel at home and they were a pleasure to deal with.

As a Marriott rewards owner for many years I still feel that the organisation could do more in terms of "rewarding" long standing patronage and loyalty, breakfasts are not included and are quite expensive. There are many good eateries in the neighbourhood if you want to dine out for breakfast and cost less than half price than the Marriott would charge you, so that is another option.

Other than that "political" gripe which wouldn't affect many other potential travellers if they are not Marriott owners, the hotel is great and by far one of the best that we have ever stayed in world-wide. As stated the staff really bring this hotel to the forefront and make staying there a most pleasurable experience.

Room Tip: The location of the hotel doesn't lend itself to a great demand for a room with a view unless yo...
  • Stayed: December 2013, travelled with family
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Thank PFEFirstAid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, Manager at Melbourne Marriott Hotel, responded to this reviewResponded 21 January 2014

Dear PFEFirstAid,

WOW!!.. Thank you so much for such a flattering review following your recent experience with us here at the Melbourne Marriott Hotel!

Sounds like you had an amazing time during your stay with us over the Christmas period. I will be sure to pass on your kind words to Ben and Fabrizio.

Ben is a new member to our team and he is doing an excellent job, he will be very happy to read this.

Look forward to seeing you next time you visit Melbourne!

Sincerely,

Edward White

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Reviewed 16 January 2014 via mobile

Great hotel, fantastic staff who are always eager to please. During our two night stay we were provided with complimentary champagne, fruit, lollies and colouring activities for our child, pillow mints etc. the bed was very comfortable and the room had everything you could want in a room. Located in the CBd near Chinatown and two blocks away from the main shopping area of the city. The hotel had a tennis theme for the australian open. The breakfast was great. the pool and gym looked good. We checked out of the hotel in the morning to see the australian open and the hotel allowed us to keep our car in secure parking for the day without charging an extra days rates. We look forward to staying here again.

Stayed: January 2014
Thank Bryn69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, Manager at Melbourne Marriott Hotel, responded to this reviewResponded 21 January 2014

Dear Bryn69,

Thank you for taking the time to write such a detailed review!

Glad to hear thar that you and your family had a fantastic time during your stay at Melbourne Marriott, what a great time to visit during the Australian Open!

I do hope that we get to see you and your family back at the hotel again in the near future.

Sincerely,

Edward White

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Reviewed 15 January 2014

The Marriott is the perfect place to stay while in Melbourne. All staff were very helpful and friendly and I have to give a special mention to BRIAN who went out of his way to find information re places to see and where to catch the Tram for us as we hadnt been to Melbourne for about 10 years!...He couldnt have been more helpful....Thankyou once again Brian..... Buffet Breakfast was great, rooms quiet and very comfortable beds and overall a great experience. I wouldnt hesitate in recommending this Hotel as also within walking distance from the City Centre and Casino/Southbank....only 1 block from Her Majestys Theatre which suited us as we went to Melbounre to see Grease which was fantastic..! Pool and Spa was also excellent...

  • Stayed: January 2014, travelled with family
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Thank shekaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, Manager at Melbourne Marriott Hotel, responded to this reviewResponded 21 January 2014

Dear Shekaro,

Thank you very much for posting a review on tripadvisor following your recent experience with us!

I am glad to hear that you enjoyed your time in Melbourne again, I am sure a lot has changed since 10 years. I will pass on your kind words to the whole team and make special mention to Brian.

Brian has been at the hotel for nearly two years now and is a huge asset to our food and beverage team!

I do hope that we get to welcome you and your family back to Melbourne and hotel again soon.

Sincerely,

Edward White

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Reviewed 14 January 2014

We knew we had chosen the right hotel for a short stay in Melbourne when we were greeted with a glass of champagne to welcome the New Year. The check-in and concierge staff were friendly, helpful and courteous, the room was spotless and spacious, the beds were comfortable, the shower was great, and the hotel was ideally located within easy walking distance of the stops for the free tram, the CBD, the museum, and the Lygon St restaurants. The only downside was my constant gripe about not having free WiFi in Aussie hotels (we spent 6 weeks travelling through the USA recently and not once did we pay for WiFi in a hotel) so had to break out the portable WiFi again.

  • Stayed: January 2014, travelled with family
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Thank DandKandBandC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, Manager at Melbourne Marriott Hotel, responded to this reviewResponded 21 January 2014

Dear DandKandBandC,

Thank you very much for taking the time to write a detailed review following your recent stay with us here at the hotel. We truly appreciate all the feedback, as you are a valued guest.

It sounds like you had an amazing time with your family in the hotel and exploring all the attractions that surround us.

Please know that when you next visit us we do offer free wifi for Marriott Reward Members, and to be a member is also free!

Look forward to seeing you all again soon.

Sincerely,

Edward White

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Reviewed 14 January 2014

The Marriott is in a great location, within easy walking distance to restaurants and the Bourke Street Mall. We found the staff to be very helpful, particularly the concierge - we had a few questions on a couple of occasions about driving distances and out-of-Melbourne places to visit and they were extremely helpful. They were there immediately to help us with our luggage, both on the way in and then when we left - their service was impeccable and we were very grateful for their help.

  • Stayed: January 2014, travelled with family
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Thank BlueGoldCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, Manager at Melbourne Marriott Hotel, responded to this reviewResponded 21 January 2014

Dear BlueGoldCoast,

I am so pleased to hear that you had a wonderful stay with us during your time in Melbourne!

I will be sure to pass on your kind words to our concierge team. They certainly are very informative about all the things to do in and around Melbourne.

Hope to see you and your family back at the hotel in the near future.

Sincerely,

Edward White

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Reviewed 12 January 2014

We stayed at the Marriott Melbourne for 3 nights using Marriott points. As many other reviewers have commented, the location is very good in the CBD. Our room was spacious, with a very comfortable king-sized bed and with excellent lighting throughout. My only complaint was that I was not recognized at check-in as a MC member nor offered any complementary services. I have earned a sizeable amount of MC points and I have used them in many world-wide Marriott locations and I guess that I am used to the special recognition. I only learned after the fact that I could have had free in-room WiFi, instead I trekked to the lobby everyday to use my IPad there. I take some responsibility because I should have asked, but......
Tip to other Marriott Melbourne travelers, the restaurant next door "Trunk" is an excellent place to have breakfast, and more reasonably priced as compared to breakfast at the hotel.
Overall, we enjoyed our stay at the Melbourne Marriott and we would return to it again should our travels bring us back to Melbourne.

  • Stayed: November 2013, travelled as a couple
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1  Thank RK502
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, Manager at Melbourne Marriott Hotel, responded to this reviewResponded 21 January 2014

Dear RK502,

Thank you so much for taking the time to write a review, we truly appreciate your feedback. I apologise that you were not informed of the free wi fi for Marriott Reward Members, this is not best practice. I have addressed this with the team to ensure this does not occur in the future.

I am glad to hear that overall you enjoyed your stay and we do look forward to welcoming you back to the hotel when you next return to the hotel!

Please do get in contact with me directly when making your next booking.

Sincerely,

Edward White

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Melbourne Marriott Hotel

Address: Corner Exhibition & Lonsdale Streets, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Melbourne
#10 Luxury Hotel in Melbourne
#13 Romantic Hotel in Melbourne
#19 Business Hotel in Melbourne
Price Range: £139 - £255 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Melbourne Marriott Hotel 5*
Number of rooms: 185
Official Description (provided by the hotel):
Located in the heart of the city, the luxury Melbourne Marriott Hotel features exceptional facilities and unparalleled service. Boutique in size yet grand in style, our hotel offers the perfect welcome. Our accommodations are at the center of the city's theater precinct and just minutes from the shopping delights of Bourke and Collins streets. Additionally, our hotel places you within a short distance from the Melbourne Museum, Royal Exhibition Building and the cultural and culinary extravaganza of Chinatown.For business travelers, we offer on-site event managers, exceptional catering and a full-service business center. Discover a leader among luxury hotels at Marriott Melbourne. ... more   less 
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Also Known As:
Marriott Melbourne
Melbourne Marriott

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