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“Good location! Comfortable and good breakfast but no free internet.” 3 of 5 bubbles
Review of Melbourne Marriott Hotel

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Melbourne Marriott Hotel
Ranked #12 of 158 Hotels in Melbourne
Certificate of Excellence
Auckland Region, New Zealand
Level Contributor
78 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Good location! Comfortable and good breakfast but no free internet.”
3 of 5 bubbles Reviewed 15 February 2014

Stayed one night for business reason. Located within centre of CBD which is convenient.
Service is good. Room is large enough for one person and bed is comfortable. Although bathroom is a little old. My room is at the end of corridor so can't seem to hear people of corridor. Breakfast is good. Only thing is, for the price you pay it didn't even come with any internet.....

  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this review, 17 February 2014
Dear Tina,

I was delighted to hear that you enjoyed your recent stay with us - and liked your quiet room.

I hope you were made aware that if you joined our Marriott Rewards program that internet access is complimentary. There is no cost to join and points are earned with every stay.

Hope to have you back again soon.

Kindest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,376 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (253)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
Mumbai (Bombay), India
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 10 February 2014

A good place to stay and enjoy. Specifically the ambience is very nice to experience. The staff is very helpful to the guests and really leaves no loopholes in making you stay comfortable. It is one of the best customer service ever to be. The politeness of the staff is something which I have not even experienced upto this level when I stayed in Singapore also. Very Top class.

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nishasaraf11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this review, 12 February 2014
Dear nishasaraf11,

Thank you very much for such a faltering review following your recent experience at our hotel.

It sounds like you had a fantastic stay, very pleasing to hear you enjoyed the service from our staff!

Look forward to welcoming you all back to the hotel in the near future.

Sincerely,

George Varughese
General Manager
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Melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 9 February 2014

Fantastic Hotel right in the heart of Melbourne. From the very first meeting (with the guy who parks your car) to all the staff we spoke to - nothing but friendly, helpful, extremely pleasant and efficient people. A big thank you to Sonia at the front desk who gave us an extra surprise (after we mentioned it was our anniversary) a lovely bottle of Sparkling and a glassful of chocolate hearts with a very sweet card was sent up to us shortly after we arrived. She also suggested we upgrade to the 1 bedroom suite (which we are so happy we did) because for a small extra cost we got a fantastic suite, TV in bedroom and lounge room and a late checkout of 1pm !! What else could we ask for on a 40 degree weekend! Comfortable & COOL, an extremely happy night. Slept beautifully in the air-conditioned room. We got room service for lunch (just a quick call to customer service line) and 15 minutes later a beautiful chef-cooked lunch appeared. We felt so happy eating and watching the Olympic Winter Games on the huge TV. Dinner, which came included with the Gourmet Package as well as valet parking and a full breakfast the next morning was GREAT VALUE. But what made it special is that we felt "cared for" by the staff - very attentive and great people !

Room Tip: If you can afford a little extra - get the 1 bedroom suite !
See more room tips
  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Petits-pois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this review, 12 February 2014
Dear Petits-pois,

Thank you very much for taking the time to write such a wonderful review!

WOW what a fantastic review to read I am so pleased that you were able to celebrate your anniversary with us!

It is pleasing to hear that you enjoyed our one bedroom suite!

I do hope that we get to welcome you both back to the hotel in the near future!

Sincerely,

George Varughese
General Manager
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Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 7 February 2014

The location within the CBD of the corner of Exhibition and Lonsdale is highly convenient. For a 5 star rated hotel, it's pretty dated and evident from the lobby to the rooms themselves. Front desk was polite and efficient.

Rooms were comfortable and clean enough but again furnishings and overall look and feel was dated. Bed was fine but pillows way too soft. Bathroom was fine and adjacent to a wardrobe and luggage storage which was useful. Bathroom toiletries were average. Don't expect to be provided with complimentary bottled water, not even for the first night. Wi-fi not included either.

The dedicated customer service phone line was not very dedicated as the first time we tried to ring, noone answered. This was after letting it ring for what seemed like a full 5 minutes until it rang out. The second time we got through and requested something which the attendant said would be done immediately (ie. as soon as the conversation ended) but ended up being 45 minutes later and which took another phone call through their direct line and another request to rectify as the first time the very delayed bellboy from downstairs (I know he was a bellboy as I recognised him from passing him several times in the lobby) totally forgot about which was the reason for the 45 min delay in the first place - by the time he came to our room to carry out the request, it was done very poorly to which we had to ring again and re-request the same thing. Not very impressed. Have stayed at other 4-5 star rated hotels around Melbourne CBD which are more worthy of the rating in terms of modernity and basic customer service. The Marriott is a 3 star hotel at best unless they change with the times and train their room attendants to a better standard.

Room Tip: There's a 7 Eleven across the road on Exhibition (going towards Bourke St) that's handy for...
See more room tips
  • Stayed January 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank ladyleee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, 9 February 2014
Dear Ladylee,

Thank you for taking the time to write a review on tripadvisor following your recent stay with us here at the hotel.

I apologize that your recent stay was not satisfactory and appreciate your feedback.

Please be assured that we are taking immediate corrective steps to avoid such problems in the future. If you could please contact myself on the phone number listed below I would very much like to discuss your stay further.

Once again please accept my apology, we would like to regain your trust and we hope you will allow us to provide you with an exceptional guest experience when your travels bring you back to Melbourne.

Sincerely,

Harry Singh
03 9660 1158
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alton, United Kingdom
Level Contributor
89 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed 6 February 2014 via mobile

Another city and another Marriott. This time I'm reviewing the Marriott in Melbourne.
Let's start with general hotel condition and standards. This meets my basic expectations in terms of layout, bar facilities, room and fixtures conditions. Generally better than most US ones but not quite the best of the European.
Restaurant not really worth dining at as there are so many better in walking distance. Bar food acceptable.
Staff friendly and helpful without being over bearing.
Location is great being just a few minutes from bourke st and main shopping. 10 min taxi ride to river and restaurants.
Price appears competitive to usual business hotels.

Stayed February 2014, travelled on business
Helpful?
Thank riverhouse95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria, Australia
Level Contributor
93 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 6 February 2014 via mobile

Stayed here on 5th February for one night with my husband to see Grease the Musical just up the street at Her Majesty's. This is our first stay and we chose it for the location. We booked a Premier Queen Room and we were given room 512. Our checkin was great starting with the Valet parking and then the checkin desk. We arrived early and were offered a room near the lift but we declined as we were in no hurry for our room, so we came back after our show to a room away from the lifts. Our room overlooked the pool and ok there is no spectacular view but the beautiful spacious room more than makes up for that. The room is very nicely furnished and the bed was comfortable with lovely sheets(we love that they make the bed with a top sheet many hotels in Melbourne don't). We loved the way that our suitcases are tucked in a seperate area that leads into the nicely equipped bathroom. Great to have a walk in shower and no bath, nice products etc in the bathroom. Airconditioning worked really well. Nice sized television. We found our room very quiet. We used the swimming pool and spa which was nice and clean, plenty of towels and very refreshing. We decided to have dinner in the restaurant Essence ordering the Pre Theatre menu of two courses we both had the steak for main then I had the Gelato and my husband had the sticky date pudding all delicious with friendly service. Checkout and picking up our car was all nice and quick and extremely friendly, we were made to feel like a valued guest. Loved the bag of lollies in our car too thankyou. Well done Marriot we will be returning.

Stayed February 2014, travelled as a couple
Helpful?
3 Thank anny65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this review, 6 February 2014
Dear Anny65,

Thank you so much for taking the time to write a review following your recent stay at the Melbourne Marriott.

It sounds like you and your husband had a fantastic stay, and got to enjoy the theaters which are very close by!

I will be sure to pass on your very positive and flattering comments to the team.

Look forward to welcoming you both back to the hotel in the near future.

Sincerely,

George Varughese
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
39 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 4 February 2014

My wife, 6 year son and I stayed here for 2 nights in January 2014.

As a splurge for the end of our holiday, I booked a King Suite with a huge (and I mean huge) bedroom and separate lounge room. Having stayed at Marriott hotels all over the world I had high expectations and I was not disappointed.

Things started very well when I dropped my wife and son off at the hotel and went to return our hire car. When I got back my wife told me that the concierge had given her a glass of champagne and a small plate of chocolates while she was waiting! Very nice!

Check-in was handled very efficiently, and they confirmed there was a rollaway bed in the room for my son.

Our room was a corner suite on the second floor, overlooking the corner of Exhibition and Lonsdale Streets. I thought there would be traffic noise, but thanks to the triple glazed windows we heard nothing. The room itself was spotless and nicely furnished. As I mentioned above, the bedroom and lounge room were both huge, and the dressing room and bathroom were also a generous size.

The hotel also has a large swimming pool, and since Melbourne was having a heatwave when we were there we used it extensively! They provide towels for guests, and replenish them regularly.

Breakfast was buffet style in the restaurant and was excellent. A huge choice of food, and all of good quality. The service from the staff was also excellent.

All too quickly our holiday was over. We were very impressed with this hotel and its staff, and will definitely stay here again. Highly recommended.

Room Tip: If you can, get a King Suite. Well worth the money!
See more room tips
  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NDAB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this review, 6 February 2014
Dear NDAB,

Thank you so much for taking the time to write a review following your recent experience with us here at the Melbourne Marriott.

It sounds like you and your family had a terrific end to your holiday in one of our very spacious king suites!

I do hope that we see you all back at the hotel in the not too distant future.

Sincerely,

George Varughese
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Melbourne Marriott Hotel

Property: Melbourne Marriott Hotel
Address: Corner Exhibition & Lonsdale Streets, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Melbourne
#11 Luxury Hotel in Melbourne
#13 Romantic Hotel in Melbourne
#19 Business Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Melbourne Marriott Hotel 5*
Number of rooms: 185
Official Description (provided by the hotel):
Located in the heart of the city, the luxury Melbourne Marriott Hotel features exceptional facilities and unparalleled service. Boutique in size yet grand in style, our hotel offers the perfect welcome. Our accommodations are at the center of the city's theater precinct and just minutes from the shopping delights of Bourke and Collins streets. Additionally, our hotel places you within a short distance from the Melbourne Museum, Royal Exhibition Building and the cultural and culinary extravaganza of Chinatown.For business travelers, we offer on-site event managers, exceptional catering and a full-service business center. Discover a leader among luxury hotels at Marriott Melbourne. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, Agoda, Marriott, Hotels.com, Southall Travel and Travel Republic (UK) so you can book your Melbourne Marriott Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Melbourne
Melbourne Marriott

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