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“great hotel, great staff”

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Melbourne Marriott Hotel
Ranked #12 of 161 Hotels in Melbourne
Certificate of Excellence
Reviewed 11 May 2014

Great staff, you feel welcome in every corner around the hotel, i stayed there few times for business, very friendly staff, every one was trying to make you happy and comfortable, great and central location

  • Stayed: March 2014, travelled on business
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Thank mghattas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this reviewResponded 12 May 2014

Dear mghattas,

Thank you SO MUCH for your review. I was delighted to hear that you feel comfortable and welcome at the Melbourne Marriott hotel.

Hope to see you back again soon.

Sincerely,
George Varughese
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 6 May 2014

My family and I stayed at the Melbourne Marriott over the Easter period 2014. We have stayed at a lot of hotels in Australia and overseas and I have to stay that the service was second to none. From the time we walked in the door to the time we left we felt so welcome. Champagne on arrival for us and activity bags for the kids. The staff went out of their way to accommodate us. Staff member Brian was fabulous at breakfast and made the kids feel so welcome. I was particularly impressed that even our lovely housekeeper made use feel welcome, bringing Easter Eggs for the kids and engaging with them so wonderfully. An Easter Egg hunt was put on for the kids on Easter Sunday and my kids are still talking about that special hunt! The concierge were also fantastic, they also made us feel welcome from beginning to end. The hotel is close to transport and restaurants and everything was in easy walking distance. The rooms were gorgeous and very clean. I could go on & on but I just have to say it is the best hotel we have stayed at in a very long time. We will definitely come back to this hotel when we come back to Melbourne. My 5 year old daughter summed it up perfectly - "They are looking after us because we are their special guests".

  • Stayed: April 2014, travelled with family
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2  Thank Jacovos_Family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this reviewResponded 8 May 2014

Dear Jacovos_Family,
Thank you for taking the time to respond to TripAdvisor. We are delighted that your family's stay over Easter was so enjoyable and your appreciation will be passed on to our team - particularly Brian in our restaurant. Easter is a special time and we were delighted that you chose to spend it with us. The Easter egg hunt was fun and I hope the children didn't "OD" on too much chocolate!
Your family were our "special guests" and we look forward to welcoming you back again.

Warmest regards,
George Varughese
General Manager

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Reviewed 4 May 2014 via mobile

First time visit to this hotel. Prompt check in. Large comfortable room and bed. Good breakfast in a relaxed and peaceful environment. Courteous staff. No material complaints. Shame I could not stay longer.

Stayed: May 2014, travelled on business
Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this reviewResponded 6 May 2014

Dear Peter B,
Thank you for your review. Good feedback is great to receive!
We're so pleased you enjoyed your first visit with us - and hope you can stay longer next time.

Kindest regards,
George Varughese
General Manager

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Reviewed 4 May 2014

Melbourne Marriott is located at prime location in Melbourne, walking distance from many key tourists attractions. The hotel staff members are excellent, very helpful. Hotel room was very nice, spacious, neat & tidy. I would definitely look forward to stay gain at Melbourne Marriott.

  • Stayed: April 2014, travelled with family
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1  Thank Subhasish N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this reviewResponded 6 May 2014

Dear Subhasish N,
The Melbourne Marriott is ideally located in the CBD and we are pleased you enjoyed your recent stay.
We look forward to welcoming you back!

Kindest regards,
George Varughese
General Manager

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Reviewed 4 May 2014

We always enjoy our stay at the Melbourne Marriott. The staff are very friendly and also give us advice on places to go and things to see while we are there. Looking forward to our next time. D. Newman

Stayed: May 2014, travelled as a couple
1  Thank Debbieleenewman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this reviewResponded 6 May 2014

Dear Debbie N,
Hi Debbie,
Thank you for your posting. We're so pleased to know you enjoyed your recent visit with us.

With kindest regards,
George Varughese
General Manager

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Reviewed 2 May 2014

The Marriot in Melbourne is definitely customer service focused. All the staff have been an absolute pleasure and go above and beyond to make your stay an enjoyable one. It was only our 2nd time to Melbourne so we weren't quite sure of the lay of the land and getting around using the trams but all the staff made it very easy for us. Front desk to housekeeping to porter service and waitstaff. Across all departments , everyone has been more than helpful. I know Brian is already mentioned in other reviews on trip advisor, but I need to say he is an assett to any business where customer service is important. He is excellent at his job. Love this hotel.

  • Stayed: May 2014
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1  Thank Bin40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this reviewResponded 6 May 2014

Dear Bin40,
I was delighted to read your review.
I'm so pleased that we were able to assist with local information and did what we could to ensure you enjoyed your time in Melbourne.
Brian is certainly a popular fellow! He does try very hard and it's great for him to have his efforts individually acknowledged.
We look forward to welcoming you back for your 3rd visit!

Kindest regards,
George Varughese
General Manager

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Reviewed 2 May 2014

The hotel room was clean. All the staff at the Marriott are fabulous, especially Brian and Ben. They were lovely to speak to and very friendly. I would definitely stay there again if I were to go to Melbourne.

Rose

  • Stayed: April 2014, travelled with family
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Thank ROSE C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this reviewResponded 6 May 2014

Dear ROSE C,

We're delighted you enjoyed your stay with us and your appreciation will be highlighted to both Brian and Ben. Great to know they looked after you.
We look forward to welcoming you back again soon.

Kindest regards,
George Varughese
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Melbourne Marriott Hotel

Address: Corner Exhibition & Lonsdale Streets, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Melbourne
#11 Luxury Hotel in Melbourne
#13 Romantic Hotel in Melbourne
#19 Business Hotel in Melbourne
Price Range: £135 - £289 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Melbourne Marriott Hotel 5*
Number of rooms: 185
Official Description (provided by the hotel):
Located in the heart of the city, the luxury Melbourne Marriott Hotel features exceptional facilities and unparalleled service. Boutique in size yet grand in style, our hotel offers the perfect welcome. Our accommodations are at the center of the city's theater precinct and just minutes from the shopping delights of Bourke and Collins streets. Additionally, our hotel places you within a short distance from the Melbourne Museum, Royal Exhibition Building and the cultural and culinary extravaganza of Chinatown.For business travelers, we offer on-site event managers, exceptional catering and a full-service business center. Discover a leader among luxury hotels at Marriott Melbourne. ... more   less 
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Also Known As:
Marriott Melbourne
Melbourne Marriott

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