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“Great Stay Brilliant Staff”

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Melbourne Marriott Hotel
Ranked #12 of 161 Hotels in Melbourne
Certificate of Excellence
Reviewed 18 August 2014

Arrived on a Friday afternoon and was greeted by a most delightful member of staff, she organised our bags and led us to the reception. Check in was smooth.We had a short wait till our room was ready, in this time the staff were so attentive offering wine and soft drink. Our beds were comfortable and the room itself had all that we required. Couple of negatives with regards to the room were when you walked in and opened the blind the windows were extremely dirty not good for a first glimse into the city. The second which has been complained about here previously was the air conditioner and yep it was NOISY. The gym, pool, and spa were great, maybe in need of a little makeover but we enjoyed the soak at the end of a busy day. The main reason for our trip to Melb was for a footy game at the MCG, (which our team won) when we arrived back to our room we were suprised with a note from a staff member saying he hoped we enjoyed seeing our team, couple of boutique beers in an ice bucket and some chocolates.As I have said before the staff are this hotels assets. Only problem we encountered was on check in I was told breakfast was included for the three of us, we did have breakfast each morning but was suprised to see the charge on our account. We did question staff on departure and they advised it was in fact not included and at $90 plus each morning it was expensive. I might add they did come to the party in some way and only charged us for breakfast one day. All in all we had an amazing couple of days. A huge "Thank You" to the staff.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Deb W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this reviewResponded 21 August 2014

Dear Deb W,

Thank you so much for your review. It was very informative and I really appreciated your feedback.
Please be assured that we do have the windows cleaned regularly but it just takes dusty wind then the odd shower and they look just as bad. Heavy rain however does help! I agree ..... it's not a great first impression. You'd be pleased to know that we are looking at upgrading the level 1 fitness area and the tender process has begun. I was most concerned to hear of the incorrect advice you received regarding the inclusion of breakfast. I was pleased however that one day's charge was removed and do apologise for the mix-up.
I'm delighted that you enjoyed your stay overall and will pass on your appreciation to our team.
Hope your team won at the footy!
Kindest regards,
George Varughese
General Manager
Melbourne Marriott Hotel

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923 - 929 of 1,659 reviews

Reviewed 17 August 2014

I am a frequent user of hotels for business (but don't write nearly enough reviews!) so I know that sometimes the biggest difference between hotels is not the strength of the shower or the décor, but the instances of outstanding service. We stayed at the Melbourne Marriott using Marriott Rewards points, and at check-in gave the car to the concierge for parking. Lyda, who checked us in, noted that the parking would cost $40 but that if we took a 1-bedroom suite upgrade, that would cost $60 but included the parking. Daniel, who brought our bags up was courteous, chatty and interested. We told him we had to attend a business dinner when we would probably rather just stay in house. Later when we returned to the room from the dinner, Daniel had left a note saying he hoped we had enjoyed the dinner despite it being a business event, and left a bag of chocolates and a bottle of wine with his compliments for us to enjoy. Outstanding service, having remembered the conversation, realised our feelings and then responding without a prompt. We'll be back and we sincerely hope both Lyda and Daniel are there when we come back!

  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Mullah62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this reviewResponded 18 August 2014

Dear Mullah62,
Great to read your review following your recent visit.
We do appreciate receiving feedback as it enables us to see ourselves as others see us. I was pleased that Lyda highlighted options for your stay and Daniel made sure you were made to feel welcome. Your appreciation will be passed on to them both.
We look forward to the opportunity to welcome you back again soon.
With kindest regards,
George Varughese
General Manager
Melbourne Marriott Hotel

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Reviewed 16 August 2014 via mobile

We stayed at the Melbourne Marriott during mid June for 3 nights. The experience has been nothing short of spectacular, centrally located in Melbourne with easy access to cafés and parks. Hotel employees are professional and friendly. Can't wait to fly back during the Australian Open in January 2015. Cheers to services excellence and attention to details!

Stayed: August 2014, travelled as a couple
Thank Yi Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this reviewResponded 18 August 2014

Dear Yi Z,
We love receiving reviews like yours! Thank you so much for your posting.
We look forward to welcoming you back again soon.
With warm regards,
George Varughese
General Manager

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Reviewed 15 August 2014

Stayed there in July. The rooms were dated and the whole hotel was somewhat dark. I really loved the hotel. Location is very good. Skipped the breakfast Buffett as it was pricey. The cafe had la carte items far lower price and was all tasty. Staff was friendly and courteous. The towels had a musty odor and were showing some wear. It must be a common thing with Marriott and musty towels, during my stay in Basel Switzerland courtyard also I had to deal with towel smell. Overall I liked this place.

Room Tip: Plenty of restaurants in and around within a short walk.
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank FAAMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this reviewResponded 18 August 2014

Dear FAAMA,
Many thanks for your posting following your visit last month with us at the Melbourne Marriott.
I was pleased that you enjoyed your stay but most concerned that you found the towels a little "musty". This is not a problem I have been aware of and have highlighted it to our Housekeeper to ensure a closer check is carried out. Please accept our apologies on this occasion and thank you sincerely for bringing it to our attention.
Thank you also for mentioning that you found the hotel a little 'dark'. We do dim the ground floor lights at night for atmosphere - but perhaps a little too much - and I will look into it further.
We greatly value feedback and I am most appreciative of your comments.
With kindest regards,
George Varughese
General Manager

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Reviewed 15 August 2014 via mobile

We stayed at the hotel with our 2 year old. The rooms were spacious and nicely done. The staff from the lobby to the restaurants were all very helpful and attentive and made our stay wonderful.

The location is perfect in the cbd and you can walk to most of the places. Loved it.

Stayed: May 2014, travelled with family
Thank fly_to_heaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this reviewResponded 18 August 2014

Dear fly_to_heaven,
Thank you for reviewing our hotel.
I'm sure that travelling with a 2 year old would have its challenges, so it was great to hear that you enjoyed your stay with us.
Hope to have you and the family back again soon.
Kindest regards,
George Varughese
General Manager
Melbourne Marriott Hotel

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Reviewed 15 August 2014

Never in my stays in different Hotel have I been offered a drink while waiting to check in. That glass of Champagne was the start of a great day and night. Our bags where brought up to our room immediately. Room was very nice and clean. Very impressed with the staff. They were very pleasant and so willing to assist. Location was excellent. We went to see Le Mis so it was the perfect place to stay. I mentioned at the desk when I checked in that we were going to the show and on our arrival back in our room after the show we found a complimantary bottle of red wine and chocolates. Highly recommend this hotel based on my first stay there. Will definitely go back again. Thanks to all the staff.

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Service
Thank Enza C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this reviewResponded 18 August 2014

Dear Enza C,
I was so pleased to hear that you enjoyed your recent stay with us ..... and hope you enjoyed the show too.
Thank you for mentioning that you were impressed with our staff. They really do their best to ensure our guests are well looked after.
I look forward to the opportunity to welcome you back again soon.
With warm regards,
George Varughese
General Manager

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Reviewed 13 August 2014

Spent 1st weekend of August here with our 3 children - emailed ahead to check we had interconnecting rooms and knew we'd be arriving late from the UK. Check in was efficient, good sized rooms with all amenities. Very comfy beds & good linen but exceptionally noisy air conditioning. even when turned off air con banged intermittently. should have said something at the time really. Had breakfast upstairs in exec lounge, which was self service and good. Staff very friendly and helpful in giving us directions and checking that everything was ok (especially Anthony). Pool area a bit small & water very cold. No option of relaxing with a drink or snack by the pool - jacuzzi area warmed us up though!! All in all an ok stay made better by staff's excellent friendliness!

  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank ddikelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this reviewResponded 14 August 2014

Dear ddikelly,
We were delighted to have you and the family with us recently.
I am sorry you didn't mention your concern with the air conditioning at the time as we could either have fixed the problem, or moved you to other rooms. On any future visits please do not hesitate to mention any concerns and we will do our best to ensure you are as comfortable as possible.
Your appreciation will be passed on to our team, especially Anthony our Concierge. He has a wealth of knowledge and is always keen to assist.
I hope you and the children enjoyed you Melbourne visit.
With kindest regards,
George Varughese
General Manager

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Additional Information about Melbourne Marriott Hotel

Address: Corner Exhibition & Lonsdale Streets, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Melbourne
#11 Luxury Hotel in Melbourne
#13 Romantic Hotel in Melbourne
#19 Business Hotel in Melbourne
Price Range: £135 - £289 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Melbourne Marriott Hotel 5*
Number of rooms: 185
Official Description (provided by the hotel):
Located in the heart of the city, the luxury Melbourne Marriott Hotel features exceptional facilities and unparalleled service. Boutique in size yet grand in style, our hotel offers the perfect welcome. Our accommodations are at the center of the city's theater precinct and just minutes from the shopping delights of Bourke and Collins streets. Additionally, our hotel places you within a short distance from the Melbourne Museum, Royal Exhibition Building and the cultural and culinary extravaganza of Chinatown.For business travelers, we offer on-site event managers, exceptional catering and a full-service business center. Discover a leader among luxury hotels at Marriott Melbourne. ... more   less 
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Also Known As:
Marriott Melbourne
Melbourne Marriott

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