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Reviewed 15 January 2017 via mobile

The Melbourne Marriott is a comfortable, well-positioned hotel, particularly with respect to the museum, Royal exhibition building, theatres and asian restaurants. What this establishment lacks in modern appearance is easily compensated by first class staff attitude. Hector at concierge and Patrick at reception both displayed fine examples of model customer service, something that seems lacking in many five star hotels these days.

Date of stay: January 2017
Trip type: Travelled as a couple
2  Thank PettAustralia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this reviewResponded 16 January 2017

Dear PettAustralia,
Many thanks for your TripAdvisor review following your recent stay. Your appreciation will be passed on to both Daisy and Hector. Our people do try very hard and it is a terrific boost for morale when their efforts are individually acknowledged by our guests.
With best wishes,
George Varughese
General Manager

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Reviewed 14 January 2017 via mobile

The staff are great and the food is wonderful but the service is not good. We constantly had to ask for service and while it was also done with a smile they should have been more attentive.
Staff are really great and it is not a criticism on the staff. It is a lack of staff to cater for all the people.

Date of stay: January 2017
Trip type: Travelled with family
Thank bfprice
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this reviewResponded 16 January 2017

Dear bfprice,
I was most upset to hear of the poor service you received in our restaurant "Essence-on-Exhibition". Please be assured this is not our normal standard and it would appear that the restaurant must have been unexpectedly busy at the time you were here and was obviously not coping well. Staffing levels continue to be reviewed and I am very sorry for your disappointment on this occasion. Thank you for bringing it to our attention.
Sincerely,
George Varughese
General Manager

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Reviewed 13 January 2017

Staff was incredible, they went above and beyond with every request. Food and executive lounge was great, would highly recommend to anyone. Location was easy to get around and see the sights! Can't wait to go back!

Date of stay: October 2016
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank heatherwT9039BU
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this reviewResponded 16 January 2017

Dear Heather W,
Greetings from the Melbourne Marriott. It was great to read your review and I'm so pleased the hotel met your expectations. Look forward to welcoming you back again.
Warmest wishes,
George Varughese
General Manager

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Reviewed 13 January 2017 via mobile

For those seeing a show at Her Majesty's Theatre the Marriott is the perfect place to lob for the night. This recent experience for us was a success, even after a slight hiccup at the beginning.
First things first, check in went well, complimentary sparkling wine made that no chore. The staff, in particular the concierge, were attentive and switched on. In all, getting to the room, after a small glitch, was easy enough.
The room was well appointed, comfortable and quite spacious. The view left something to desire but if you a fan of Hitchcock's "Rear Window" it may be just the ticket.
Speaking of ticket, we were there because we had tickets to see the much raved about Kinky Boots. Now that show knocked our "boots" off. More about that in another review perhaps.
It is a short stroll from theatre to hotel. So convenient.
Buffet breakfast was great. The highlight for us was the strawberry smoothies.
Parting comment from my wife was "we should return soon" I couldn't agree more.

Date of stay: January 2017
Trip type: Travelled as a couple
1  Thank A8403OGdavidb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this reviewResponded 16 January 2017

Dear David B,
The Melbourne Marriott is ideally located if you are attending the theatre ..... and I was delighted that you enjoyed your stay. "Kinky Boots" is just a stone's throw away and has been very popular. Your appreciation will be passed on to our team, particularly the breakfast crew. Glad you liked the strawberry smoothies! Hope to have the opportunity to welcome you back.
With kindest regards,
George Varughese
General Manager

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Reviewed 12 January 2017

This is an excellent hotel with a great location. Close to many attractions, restaurants and public free transportation. The staff were very professional, helpful and knowledgeable about the city. The concierge, Daisy was very helpful and friendly.

My room had access to the Executive Lounge and the staff person, Min, was excellent. The room was large, very clean and comfortable.

Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank ERICB298
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this reviewResponded 16 January 2017

Dear ERIC B,
Great to receive your posting and your feedback will be shared with both Daisy and Min to continue to inspire them to deliver excellent customer service. I'm so pleased you enjoyed your stay and look forward to the opportunity to welcome you back again.
Best regards,
George Varughese
General Manager

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