We were fortunate to obtain Platinum Elite status with Marriott which means we were granted access to the lounge on the 9th floor along with other amenities. Our experience was terrific. The staff was more than helpful to assist us with anything we needed. On top of that, I would say that the staff went above and beyond. During our first morning there we had a pleasant interaction with Min, Lounge Staff. She was so gracious and helpful. We returned the favor and courtesy to her. Her professionalism and effort to do anything to ensure that our stay was comfortable was something I had not experienced at a hotel. Suzanna, Lounge Staff, was there for Min in her stead the following days. She was equally as professional and pleasant with which to engage. They never stopped short of ensuring that we had water, particular food items or letting us know if there was anything else we needed as they were closing the lounge. I know that this does not sound especially appealing; sounds as if they are doing their job. The thing that stands out is that it felt as if they genuinely enjoyed their job and assisting us. It was authentic and refreshing. Hector, the Concierge, provided us with great information for our trip to the 12 Apostles and had water present in our vehicle, as they day was to be 37.5 degrees Celsius. Later that night when we...We were fortunate to obtain Platinum Elite status with Marriott which means we were granted access to the lounge on the 9th floor along with other amenities. Our experience was terrific. The staff was more than helpful to assist us with anything we needed. On top of that, I would say that the staff went above and beyond. During our first morning there we had a pleasant interaction with Min, Lounge Staff. She was so gracious and helpful. We returned the favor and courtesy to her. Her professionalism and effort to do anything to ensure that our stay was comfortable was something I had not experienced at a hotel. Suzanna, Lounge Staff, was there for Min in her stead the following days. She was equally as professional and pleasant with which to engage. They never stopped short of ensuring that we had water, particular food items or letting us know if there was anything else we needed as they were closing the lounge. I know that this does not sound especially appealing; sounds as if they are doing their job. The thing that stands out is that it felt as if they genuinely enjoyed their job and assisting us. It was authentic and refreshing. Hector, the Concierge, provided us with great information for our trip to the 12 Apostles and had water present in our vehicle, as they day was to be 37.5 degrees Celsius. Later that night when we returned from the 12 Apostles, JC the Concierge literally walked us out and showed us different restaurants to venture to late at night. He went out of his way to offer different types of cuisine by guiding us in the right direction.
The room was always clean.
Whenever we called for extra towels, it was there quickly.
Everyone we interacted at with at the hotel was professional and personable. Easily the best hotel experience I have ever had.
Thank you to your staff and yourself Mr. Laurent Johnson. I look forward to my return to Melbourne and staying at your hotel.More
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