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“Location, Locatin, Location”

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The Swanston Hotel, Grand Mercure
Ranked #90 of 162 Hotels in Melbourne
Reviewed 24 February 2014

We spent two nights here for a shopping weekend. Location is excellent, close to all Melbourne has to offer and on the edge of China Town.
The hotel is easy to get to, the staff were efficient and friendly and the room was as expected for this type of establishment. Having a microwave and toaster was a bonus. Room was clean and functional and as an advantage plus member I also got internet.
The bed was comfortable but hard and I was aware of some street noise as others mentioned but it was not an issue or annoying at all.
The bar and café were good, but not the hours were a little odd for opening and closing times but where possible the staff accommodated us. Concierge was excellent and the baggage storage facilities easy and efficient.
I would happily stay there again, you cannot beat the location and I have to admit I have avoided the hotel in the past and stayed elsewhere, but for a well-priced central hotel you cannot go past it. I will be back.

Room Tip: For extra room get a suite
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  • Stayed: February 2014, travelled with friends
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1  Thank Drew Jones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this reviewResponded 25 February 2014

Dear Drew Jones,

Thank you for taking the time to write a review after your recent stay with us. Really appreciative of your honest feedback as Top Contributors.

I am glad that you found most of our services, facilities, as well as staff's efficiency & friendliness are up to your standard. But most of all, I am glad that you have finally decided to give our hotel a go - thank you.

WE look forward to seeing you again in the not too distant future.

Kind regards,

Alex Mihardja, Operational Project Manager

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1,048 - 1,054 of 2,552 reviews

Reviewed 21 February 2014

Stayed here in February for Bruce Springsteen concert. Rooms are spacious and clean. Friendly staff and hotel is in great location. Had dinner twice in Chinatown just around the corner from hotel, amazing Peking duck pancakes at Dragon Boat. If your having breakfast head to the Soul cafe at the hotel. Terrific coffee and yummy food. Would definitely stay here again.

  • Stayed: February 2014
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1  Thank Renee G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this reviewResponded 23 February 2014

Dear Renee G,

Thank you very much for your glowing review.

Trust you enjoyed the concert. Heard so many great reviews of it.

WE could not have been happier to hear that you enjoyed our convenient location to the concert, as well as to Chinatown. We are yet to try the Peking Duck at Dragon Boat, so will try it on your recommendation for sure.

Soul Cafe is indeed a buzzing place with great coffee & good breakfast, I will be sure to pass on your feedback to the team.

Once again, thank you for your feedback & we very much looking forward to weelcome you back to the hotel in the near future.

Kind regards,

Alex Mihardja, Operational Project Manager

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Reviewed 19 February 2014

2 night stay in a 1 bedroom suite. Nothing fancy but very comfortable. Drapes excellent blackout of morning light and allowed for a sleep in. Had thought it might have had a small kitchenette but made do with the basics bought out of the buffet. Microwave, toaster, electric jug, plates, utensils, etc. Cost of the items in the mini bar expensive but plenty of supply options close by. Friend decided to stay over 1 night which cost an extra $60 but the portable bed brought in was very very comfortable. Very close to the centre of town and the theatre district, chinatown and Bourke St.

  • Stayed: February 2014, travelled as a couple
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Thank ebzac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this reviewResponded 23 February 2014

Dear ebzac,

Thank you for taking the time to write your feedback after your recent stay with us. We love getting feedbacks from Senior Reviewers such as yourself.

I am glad to hear that you enjoyed most aspects of your stay with us, as well as our convenient location to Chinatown, Bourke St Mall, etc.

Once again thank you for your feedback & I look forward to welcoming you back in the near future.

Kind regards,

Alex Mihardja, Operational Project Manager

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Reviewed 15 February 2014 via mobile

After a horendous experience with a booking at City Edge North Melbourne (long story) I booked a room at Tge Swanston Hotel at the last minute and wasn't disapointed. The service was second to none, from check-in, through to concierge. Nothing was too much trouble. The room was immaculate and what a change to be greeted with a smile after a long day of shopping! The restaurant was great value too! Next time, I'll save my time, effort and money and book The Swanston straight up! Perfect location too...right around the corner from Bourke St mall :)

  • Stayed: February 2014
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Thank goldcoastguy75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this reviewResponded 16 February 2014

Dear goldcoastguy75,

Thank you for your glowing review. I am glad that you found the location was ideal for your needs. It is certainly well- placed for a shopping, theatre or sightseeing holiday. The close proximity to many of Melbourne's iconic eating and drinking establishments doesn't hurt either!

Too ecstatic to hear that you enjoyed our facilities & that our staff were friendly & welcoming.

We look forward to seeing you again in the not too distant future.

Kind regards,

Alex Mihardja, Operational Project Manager

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Reviewed 14 February 2014

One thing I miss most when traveling overseas is my Indian and Asian food, the most potent reason I stay at the Swanston hotel is the variety of Asian food & Gourment Markets we have around, the rooms are most comfortable when it comes to peace. they also have an in-house Casino which save you a trip all the way to the Crwone, haha .. I just love this hotel.


BR
Harminder Sethi

  • Stayed: May 2013, travelled on business
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Thank Chrisy2k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this reviewResponded 16 February 2014

Dear Chrisy2K,

It's great to see such positive comments from a Senior Reviewer. We're pleased that you enjoyed the convenience of our location, as well as the service & facilities provided.

We hope you come back to see us when you next return to Melbourne.

Kind regards,

Alex Mihardja, Operational Project Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2014

Excellent spacious room, great location. I've stayed twice in the last two weeks, and both times waited a while to check in (even though I'm accor advantage plus member).
Friendly staff, and brilliant rate via my accor card.
Wonderfully comfortable bed, great toiletries.
Recommend.

  • Stayed: February 2014, travelled on business
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Thank Bec M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this reviewResponded 16 February 2014

Dear Bec M,

Thank you for taking the time to write a review of your lovely stay with us.

I will be sure to pass on your feedback to our Front Office Manager regarding the delay experienced with your check-in.

Delighted that you enjoyed your stay with us and we look forward to having you back in the near future.

Kind regards,

Alex Mihardja, Operational Project Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2014

A good location close to China Town and the mall, tram stops very close by, walking distance to Fed Square, Flinders St Station.

Staff friendly and helpful. In room internet expensive. Casual internet in business centre reasonably priced $2 for 20minutes.

Room on 10th floor. Foyer space outside life has a very musty (damp?) smell. Floor was reasonably quite, even though room immediately opposite the lifts. There was a void with between entry , door/bathroom and the sleeping space which helps keep noise out, however, the aircon is fairly noisy as was noise from fan and aircon units from other buildings outside. Earplugs were needed for that noise.

Room was clean and comfortable, and the bed particularly comfortable.

Mini bar snacks expensive (as is the case for most places).

Would stay here again if able to secure a cheapish rate.

All in all, 3 to 4 tripadvisor stars.

  • Stayed: February 2014, travelled as a couple
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Thank 2shea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this reviewResponded 13 February 2014

Dear 2shea,

WE love getting feedbacks from Top Contributors such as yourself, so thank you.

Our location is fantastic and ideal for locals, interstate & overseasguests wanting to see a lot in a limited amount of time.

I have passed on your feedbacks to relevant Department Heads for them to look into it.

Generally, our room rates are always inline with similar hotels in the heart of the city, so you're bound to find a raesonable rate. Thank you again for your review & we look forward to welcoming you back on your next stay with us.

Kind regards,

Alex Mihardja, Operational Project Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St, Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#50 Family Hotel in Melbourne
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#80 Luxury Hotel in Melbourne
Price Range: £84 - £184 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
Official Description (provided by the hotel):
The Swanston Hotel, Grand Mercure is a 4.5-star hotel positioned in an unrivalled location in the very heart of Melbourne's CBD and city, surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants. With shopping meccas like Bourke Street Mall, Emporium Melbourne and H&M right on your doorstep, other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. In addition, with a tram stop conveniently located at the front entrance - a quick tram ride will take you to all major sporting venues including the MCG and Etihad Stadium plus the city's cosmopolitan shopping and entertainment hotspots such as St Kilda, Chapel Street, Bridge Road and Brunswick Street. The Swanston Hotel, Grand Mercure is Melbourne's most centrally located hotel. ... more   less 
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor

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