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“Great Location, Helpful Staff”

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The Swanston Hotel, Grand Mercure
Ranked #87 of 160 Hotels in Melbourne
Reviewed 22 August 2014

My wife and I enjoyed a relaxing three nights here two weeks ago, and can recommend this hotel as ideally positioned in the CBD, close to Chinatown and shopping precinct.

Staff were very friendly and helpful, including allocating a wonderful quiet room on the 6th floor (603).

If you choose to bring a car, and self park it, then be warned the hotel parking garage is located in Russell Street (Beside Mantra Hotel), so there is a bit of a walk between the garage and hotel. Also parking spaces on our arrival were very limited, and we had to park at the top level with only two spaces left. Also the lifts did not work the entire time we were there, and we had to negotiate stairs from the top floor.

Stayed: August 2014, travelled as a couple
1  Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this reviewResponded 25 August 2014

Dear Stephen B,

Thank you for taking the time to write a review after your 3 days stay with us. I am delighted to read that you enjoyed our convenient location, room and service extended.

Your feedback regarding the lift at the car park has been forwarded to the management of Secure Parking for their urgent attention.

Once again, we thank you for your feedback and we look forward to welcoming you back on your next visit.

Kind regards,
Alex Mihardja, Operational Project Manager

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854 - 860 of 2,531 reviews

Reviewed 21 August 2014

I was really pleased with my choice of accommodation.. I arrived early at around 8.30am and knew that I couldn't check in but wanted to leave my bags somewhere so I could go out and look around...so I was totally surprised when they said they had a room ready for me and I could go put my bags away etc.

The room itself was a good size and although the bathroom needed a little bit of TLC it was clean and well appointed.

The best thing about my time there was the staff... they were always so friendly and helpful answering my questions giving me directions and ensuring I understood. Even little things like a postage stamp was no problem and recommendations for where to eat were spot on... they knew where all the best places and suggested places that met your budget requirements.

Getting to and from the airport is no problem with the sky bus it costs just $18 and the hotel can prebook for you

I would happily stay here again!

Room Tip: Ask for the higher floors as the noise from swanston street can be quite loud
  • Stayed: August 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
1  Thank Sonnie_dee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this reviewResponded 21 August 2014

Dear Sonnie_dee,

It's great to see such positive comments from a Senior Contributor.
We're pleased that you enjoyed your stay with us.
Our facilities are wonderful and our staff are a cheerful and helpful team.

We look forward to see you again when you next returning to Melbourne.


Kind regards,
Alex MIhardja, Operational Project Manager

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Reviewed 20 August 2014

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Rachel W
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this reviewResponded 21 August 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 20 August 2014 via mobile

We chose this hotel due to the central location in the heart of Melbourne. It is close to all the shops and main sights. The hotel offers good acommodation, with comfortable beds. The facilities are also good with both an indoor pool (that the kids loved) and a well equipped gym. Breakfast was average offering little choice and not looking very delicate. We had breakfast once and ended up eating out for the rest of our stay.

It also surprises me that many hotels in Australia does not offer free Wifi. The charges are also very high, and we decided to go without it when staying here.

Stayed: July 2014
1  Thank Anders F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this reviewResponded 21 August 2014

Dear Anders F,

Thank you for your feedback. We're pleased that you enjoyed your stay with us.

The location of the hotel would have been one of the greatest advantages of your stay. As you mentioned you are in the centre of the city with all tourist attractions and shopping at your doorstep. Delighted to read that you found most of our facilities & services are to your satisfaction.

We hope you come back to see us when you next return to Australia.

Kind regards,
Alex MIhardja, Operational Project Manager

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Reviewed 20 August 2014

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Belinda F
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this reviewResponded 21 August 2014

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Reviewed 17 August 2014

We stayed for four nights. The room was more than adequate, clean and well appointed. The location is perfect with loads of brochures in the foyer with information about Melbourne. The only disappointment was the buffet breakfast on Saturday morning. Although it was very busy , it was very disorganised. The other mornings we ate out in one of the many cafes in the Melbourne laneways, which we intended to do anyway. We leave tomorrow and would definitely stay again.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Margot55Goondiwindi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this reviewResponded 21 August 2014

Dear Margot55Goondiwindi,

Thank you for your time to provide a review.
I am very sorry to read that your what otherwise great stay is slightly marred due to your breakfast experience. Rest assured that I have personally addressed your feedback to both our Restaurant Manager & Executive Housekeeper for the ir perusal.

Enjoy the rest of your stay with us and we look forward to seeing you again very soon.

Kind regards,
Alex Mihardja, Operational Project Manager

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Reviewed 17 August 2014

When visiting Melbourne and when not staying with family I always stay at this hotel, it's perfect for shopping with all the department stores just around the corner. Rooms are a very good size, restaurant very nice and staff very friendly.

  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Gingin5356
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this reviewResponded 18 August 2014

Dear Gingin5356,

Thank you for always staying with us when travelling to town (when not staying with your family).

We are happy to read that it is not just our central location that keeps you coming back.
We certainly look forward to see you soon.

Kindest regards,
Alex Mihardja, Operational Project Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St, Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#50 Family Hotel in Melbourne
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#79 Luxury Hotel in Melbourne
Price Range: £89 - £194 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
Official Description (provided by the hotel):
The Swanston Hotel, Grand Mercure is a 4.5-star hotel positioned in an unrivalled location in the very heart of Melbourne's CBD and city, surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants. With shopping meccas like Bourke Street Mall, Emporium Melbourne and H&M right on your doorstep, other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. In addition, with a tram stop conveniently located at the front entrance - a quick tram ride will take you to all major sporting venues including the MCG and Etihad Stadium plus the city's cosmopolitan shopping and entertainment hotspots such as St Kilda, Chapel Street, Bridge Road and Brunswick Street. The Swanston Hotel, Grand Mercure is Melbourne's most centrally located hotel. ... more   less 
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor

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