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“Pleasantly surprised” 4 of 5 bubbles
Review of Mercure Welcome Melbourne

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Mercure Welcome Melbourne
Ranked #104 of 158 Hotels in Melbourne
Brisbane, Australia
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Pleasantly surprised”
4 of 5 bubbles Reviewed 6 July 2014

Stayed for one night, paid for by my work for a short business trip to Melbourne. The price is excellent for what is a comfortable space right in the middle of Melbourne City. You cannot beat the location, 2 minute walk to Bourke Street Mall and 3 minutes to Elizabeth Street. I found the room to be clean, the bed comfortable, plenty of hot water and fairly quiet (maybe I got lucky having quiet neighbours). I was very impressed with this hotel, even though it was no frills it was comfortable. Would definitely stay here again for a short trip.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SusanTrekker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review, 7 July 2014
Dear SusanTrekker,

Thanks for the great reveiw.
Our location is the perfect base for a Melbourne short stay, with so many great cafes, restaurants, shopping destinations & public transport literally within minutes away.

We look forward to your welcome you back on your next short-trip.

Kind regards,
Alex Mihardja, Operational Project Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,068 reviews from our community

Traveller rating
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    398
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (394)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
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  • Any
English first
Brisbane, Australia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 4 July 2014

Well stayed at the mercure for one night in a standard room June 2014.Room was small but so was the price and yes the place is dated but great location. Breakfast and staff were good also. Over all great short stay option in the middle of the city.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Warren H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review, 7 July 2014
Dear Hucko,

Thank you for your feedback.

Hopefully we can look forward to welcome you back on your next visit to MElbourne.

Kind regards,
Alex Mihardja, Operational Project Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hobart, Australia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 4 July 2014

As an Advantage Plus member now for a decade. Very disappointed to be allocated a substandard tired room on the third floor near the lifts and a vending machine which someone emptied of coin at 6AM, and then proceeded to restock as well.

Room was very tired and had a mouldy smell which by the second day we realised was from the carpet next to the bathroom, so perhaps water had leaked at some time prior to our stay.

They are doing renovations to various floors but this was far from a good quality room, and we were supposed to get various items included in the weekend package we had paid extra for, including a room upgrade which they could not do - as they were fully booked.

Room Tip: Make sure you get a renovated room, not on the same floor as a vending machine.
See more room tips
  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank MurkyJH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review, 7 July 2014
Dear MurkyJH,

Thank you for your recent patronage and for your time to provide feedback.

I am concerned to read about your disappointed stay and this most certainly does not reflect the high standard we aim for.

With the room upgrade, unfortunately it's upon availability.

WE certainly appreciate your long term support & commitment to ACCOR & Advantage Plus, and if we can convince you to stay again with us, please feel free to make contact with me via email on H3028-GM02@accor.com

Kind regards,
Alex Mihardja, Operational Project Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 3 July 2014

The rooms are not spacious, but they are well looked after with nice linen and good temperature control. The bathroom is quite small also - - but again clean, and well looked after. If you're looking for luxury accommodation this is not the place, but the price tag should be a clear indicator. I would definitely stay here again, the location is fantastic. The lounge bar is very good with an excellent cocktail list and they were willing to make us cocktails that were 'off the list' also. The cafe downstairs does an amazing breakfast.

  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Angela A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review, 3 July 2014
Dear Angela A,

Thank you for writing such a detailed review and for highlighting the achievement of our team to provide service that is consistently exceptional.
We are very lucky to count you amongst our guests and we look forward to welcome you back for your next visit.

Kind regards,
Alex Mihardja, Operational Project Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Welcome Melbourne

Property: Mercure Welcome Melbourne
Address: 265 Little Bourke St, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #104 of 158 Hotels in Melbourne
Price Range (Based on Average Rates): £
Hotel Class:3 star — Mercure Welcome Melbourne 3*
Number of rooms: 330
Official Description (provided by the hotel):
Surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants, the 3.5-star Mercure Welcome Melbourne hotel is located in the very heart of Melbourne's CBD and offers guest affordable budget accommodation and a base from which to explore all the attractions and events in Melbourne. Shopping meccas like Emporium Melbourne, Bourke Street Mall and H&M are right on the doorstep of the Mercure Welcome Melbourne hotel, plus other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. Guests can conveniently also take advantage of the free CBD tram service, with a tram stop just metres from the entrance. ... more   less 
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Also Known As:
Mercure Welcome Melbourne Hotel Melbourne
Accor Welcome Melbourne

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