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“Inconsistence in service, internet unavailable”

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Bayview On THe Park
Ranked #142 of 159 Hotels in Melbourne
London
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Inconsistence in service, internet unavailable”
Reviewed 1 September 2014

The accommodation was okay, close to transport links. However, the service at breakfast was inconsistent with some days having very poor service. We paid for internet but failed to connect even when we called their IT services. Luckily, they refunded our one week internet voucher.
It was winter and we arrived close to midnight. Unfortunately, the heating was not on and the room remained cold the whole night in spite of switching on the heater when we arrived. For the rest of the week, the temperature was okay.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank SengaJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (244)
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English first
Nottingham, United Kingdom
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 25 August 2014

We were a large delegation arriving for the International AIDS Society Congress. I speak with my own opinions not the official ones of my organisation who paid for my accommodation here.

Realising I might need an Australian mobile during the just over a week of stay, I contacted them in advance to see if they could hold on to my Telstra delivery until I arrived. They responded rapidly via e-mail to reassure me this was possible.

On arrival my phone was waiting for me, I didn't even have to prompt them to find it. Very impressive guest service!

Overall a great service for people arriving off 24 hour flights! Good tram links in to Melbourne city centre. Rooms were clean. Staff were polite.

Three things for improvement:

Free WIFI would have been nice, we were a charity organisation staying after all...

Bigger room service menu. Melbourne is a world city with people arriving from far afield at all hours of the day. My Executive Director and I were faced with limited choice, and had to go for the ham and cheese toastie, not the best first experience of Melbourne's wonderful gastronomic repertoire it has to be said!!!

The taxi to airport booking system was a little confused. I did not know whether to ask the reception, or the concierge, this could have been made a little clearer during check-out.

  • Stayed July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank cjkw2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 August 2014

My wife and I left room 529 for dinner on the evening of 28.July. When we returned three hours later a mobile phone had been taken from the room. We reported to the front desk and local police within 30 minutes of discovery. Next morning the day manager produced a print out of the swipe card access records which he said showed nobody entered the room during that time.
Since we flew out the next morning the subsequent contact with the General Manager was very disappointing. Firstly suggesting we should try calling the phone and then indicating they had guests who misplaced them all the time.
For the price this is not a bad hotel but if you stay there make sure the door has locked when you leave the room.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
3 Thank sherlock6163
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Beechworth, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 August 2014

I booked this hotel due to the location. The room I was given was old but clean although there was mould in the grout in the bathroom. The shower was over the bath and not at all convenient to access. There were no hand rails to hold onto. The TV was extremely old and you couldn't get all the channels and the picture was terrible. The clock radio didn't work art all. The air-conditioner didn't work properly.
The foyer of this hotel in beautiful but the room I was allocated was below standard.

  • Stayed August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank LynC212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 August 2014

Stayed 4 nights on a training course in south melbourne. The staff were very good and polite, the location is great, walking distance to Albert park lake, St Kilda and a short tram ride to Melbourne. I had a standard room, no view, but no complaints about anything. Recommend it.

  • Stayed August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frank M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melb
Level Contributor
110 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 3 August 2014

Great location but what a tired, old ugly Hotel. The parking arrangement was ridiculous. You have to reverse all the way back past reception! The room was clean enough, but the Telly was an old analogue, the shower was in the bath and very dangerous to climb in to. Overall, a very run down, old Hotel. It wasn't cheap either. I wont be staying there again.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Junnay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 July 2014

Mixed feelings about hotel. Avoid restaurant.

Arrived at hotel - no issues with check-in, reception staff attentive.

Windows on fourth floor leak - there was heavy rain and the drops were collecting on the inside of the window.


Television in our room was broken - staff response was above satisfactory - moved to a better room.

TV reception in new room is what you'd expect in an old motor in.

Decided to have dinner at the restaurant.

Waited 30 minutes for a hot chocolate. Watched said hot chocolate sit on bar counter for 10 of those minutes... Was no longer a "hot" chocolate. Gave feedback to waitress and she decided to make another which was barely satisfactory. In the meantime I also observed the maître de, walk around with another "hot chocolate" for ten minutes before delivering it to the customer's table. $6.00 later, not impressed.

Ordered a dry and overcooked chicken parmigiana for $22!

Note to restaurant: tandoori chicken doesn't go with a Caesar salad ... That cost $18

Finally, I have never met a more sullen and abrupt maître de in a restaurant... Clearly did not want to be there which has probably had some effect on how disappointed I am by the overall service and standard of the restaurant.

The hotel does the job overall but steer clear of restaurant.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hectic_94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bayview On THe Park

Property: Bayview On THe Park
Address: 52 Queens Road, Melbourne, Victoria 3004, Australia
Region: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#110 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): £
Hotel Class:4 star — Bayview On THe Park 4*
Number of rooms: 203
Official Description (provided by the hotel):
Situated between Melbourne's CBD and St Kilda Beach, Bayview On The Park provides the perfect location to explore all Melbourne has to offer. Melbourne Aquarium, South Yarra shopping district and St Kilda Esplanade are all only a short tram ride away, with the added convenience of onsite car parking (fees apply). Bayview On The Park is just 25.5km from Melbourne International Airport. ... more   less 
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Also Known As:
Bayview On The Park Hotel Melbourne
Bayview On The Park Melbourne

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