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“A pleasant surprise!”

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Pullman Melbourne Albert Park
Ranked #73 of 158 Hotels in Melbourne
Certificate of Excellence
Launceston
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“A pleasant surprise!”
4 of 5 bubbles Reviewed 21 July 2014 via mobile

Much better than I expected. Tastefully decorated. Spacious room with everything you could need and more. Very comfortable beds and pillows. Cafe for snacks, and bar/lounge just fantastic. Cocktails were very tasty! Concierge and porters were top notch. Our only disappointed was that when we asked to extend our stay by 6 nights we felt like we were dismissed fairly quickly without any real attempt to help because they were very busy. Still, a great stay!

Stayed July 2014
Helpful?
Thank BAMZAK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAP, General Manager at Pullman Melbourne Albert Park, responded to this review, 21 July 2014
Dear BAMZAK,

Thank you for taking the time to write a review about your recent stay at Pullman Melbourne Albert Park. I am very pleased to hear that you enjoyed your stay with us and the facilities on offer. I apologise sincerely if one of the staff appeared dismissive in relation to extending your stay - please rest assured that this would not have been on purpose and we greatly appreciate you staying with us.

We hope to welcome you back again in the future.

Kind regards,

Gillian Millar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,357 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (338)
Date | Rating
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  • Danish first
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English first
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 20 July 2014

We enjoyed our stay at the Pullman in Albert Park. Absolutely love the decor and the feel of the hotel. The bed was comfy, and I liked that there was a choice of 3 different pillows as I am fussy with that! The only complaint I had was with the dinner at the restaurant. The food was average and the service was not good at all. I would suggest some more basic hospitality training for the staff. We were pretty much ignored as the staff seemed very busy setting tables for breakfast, but failing to clear plates away and topping up drinks. We had to wait a long time to get tap water and drinks, and I couldn't believe I was asked if I would like my oyster shells taken away when I was already eating dessert.... Pretty obvious stuff really! However I was happy with the way the manager dealt with our concerns and we were happy with the result. Also the fresh seafood and the desserts were delicious.

Would definitely stay again as it was great value for the room...might give the restaurant another chance but maybe just for breakfast.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Belle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAP, General Manager at Pullman Melbourne Albert Park, responded to this review, 21 July 2014
Dear Belle132,

Thank you for taking the time to write a review about your recent stay at Pullman Melbourne Albert Park. I am very pleased to hear that you found the room to your liking and enjoyed the pillow selection on offer.

I apologise sincerely about the issue that you experienced in our restaurant and I have passed your feedback on to our Director of Food and Beverage so that he can re-train staff where required.

Thank you for choosing to stay with us and we hope to welcome you back again in the future.

Kind regards,

Gillian Millar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
118 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 20 July 2014

Stayed recently at the Pullman for 3 nights with my family. The room was commodious and the facilities very good. Room service food was excellent as was the buffet breakfasts. The staff were helpful and friendly. This hotel has all the benefits of Albert Park with a relative closeness to the city via Tram or car.

Room Tip: Rooms in the towers still under the Mercure branding are quite large and the ones facing Albert Park...
See more room tips
  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Trebor61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAP, General Manager at Pullman Melbourne Albert Park, responded to this review, 21 July 2014
Dear Trebor61,

Thank you for your review about your recent stay at Pullman Melbourne Albert Park. I am very pleased to hear that you enjoyed your stay and found the food and beverage options to be one of the highlights of your stay.

Thank you for choosing to stay with us and we hope to see you again in the future.

Kind regards,

Gillian Millar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
5 of 5 bubbles Reviewed 14 July 2014

Check In and follow up service excellent.
Improve to ensure rewards card is recorded when bill presented for payment at restaurant. Customer had to remind same to receive discount as per conditions.
Valet Parking service and Concierge Service excellent.



  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Borje L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAP, General Manager at Pullman Melbourne Albert Park, responded to this review, 17 July 2014
Dear Borje L,

Thank you for taking the time to review your recent stay at Pullman Melbourne Albert Park. I am very pleased to hear that you enjoyed your stay overall. Thank you for your feedback in relation to the Advantage Plus membership card - I will pass this feedback on to our Director of Food and Beverage so that he can re-iterate the procedure to the Team.

We look forward to welcoming you back again in the future.

Kind regards,

Gillian Millar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Melbourne Albert Park

Property: Pullman Melbourne Albert Park
Address: 65 Queens Rd, Melbourne, Victoria 3004, Australia (Formerly The Sebel )
Phone Number:
Region: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Romantic Hotel in Melbourne
#47 Family Hotel in Melbourne
#49 Business Hotel in Melbourne
#67 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pullman Melbourne Albert Park 5*
Number of rooms: 169
Official Description (provided by the hotel):
Pullman Melbourne Albert Park is located opposite Albert Park Lake, just minutes from Melbourne’s CBD and St Kilda’s beaches. The hotel offers 379 spacious guest rooms featuring LCD TV's, on demand movies, satellite television and internet access, in-room safe, iron and ironing board, mini-bar as well as tea & coffee making facilities. The hotel also features a gymnasium, indoor pool, spa and sauna as well as three dining outlets. ... more   less 
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Also Known As:
The Sebel And Citigate Albert Park Melbourne
The Sebel & Citigate Albert Park Melbourne Hotel Melbourne
Sebel Albert Park Hotel Melbourne

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