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“Overpriced and old”

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Grand Chancellor Melbourne
Ranked #97 of 160 Hotels in Melbourne
Melbourne, Australia
Level 5 Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Overpriced and old”
Reviewed 20 April 2014 via mobile

Stayed for the location (close to restaurant for a night out with friends) but the service was indifferent at best, the room old and in desperate need of an update. Bathroom was grotty and very old. We were charged for items from the minibar we did not consume and the whole experience was less than I would expect from a hotel from this chain. Would not recommend.

Stayed April 2014, travelled as a couple
Helpful?
3 Thank kjwarriner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgcmelbourne, Manager at Grand Chancellor Melbourne, responded to this review, 23 April 2014
Dear Ms Warriner,

Thank you for taking the time to write a review of your recent stay at Hotel Grand Chancellor Melbourne.

I am sorry to read that you didn't enjoy your time with us, and found the room to be below your expectation. The room in which you stayed was refreshed as recently as 2013, with updated furniture and curtains, as well as new bedding. We are doing further work on the bathroom in this room in the next month or so to ensure that the standards of the hotel are maintained.

It is very disappointing that you didn't enjoy the service experience either, as the staff at the hotel pride themselves on the levels of service they provide to our guests. Your feedback has been passed onto the Guest Services Manager so she can speak with the staff who checked you in and out, and ensure they are providing the high level of service we always expect.

Thank you again for your feedback, as it helps the hotel improve and ensure a positive experience for our guests in the future.

Kind Regards,
Michael Smeeton
Executive Assistant Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (217)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Melbourne, Australia
Level 6 Contributor
280 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
Reviewed 18 April 2014

Booked well in advance so got a good deal on the room; ended up with a king size room, which I was pleased with as I didn't have the squishy feeling that I'd had on a previous stay! This is a good mid-range hotel with mid-range prices. Especially enjoyed a bit of time at the rooftop pool on a warm Melbourne afternoon; the buffet brekkie is pretty good value, the bed was comfy, the room was clean. Only down side was they seemed to keep forgetting to clean my room! However, this was dealt with promptly when I enquired about it. If you want plush luxurious surrounds, this isn't the place for you, but if you're after a good value comfortable hotel in a fantastic location, then stay here.

Room Tip: There are rooms that are off to the side in a very quiet location, just to the left of the elevator.
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CandJMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgcmelbourne, Manager at Grand Chancellor Melbourne, responded to this review, 23 April 2014
Dear C & J,

Thank you for taking the time to write a review of your recent stay at Hotel Grand Chancellor Melbourne.

Very glad to read that you enjoyed your time with us, and that you found the Premier King Room in which you stayed to be comfortable and spacious. I am very sorry about the housekeeping staff forgetting to clean your room, but it sounds like the duty manager was able to sort it out for you quickly which is good to hear. I have asked the Executive Housekeeper about this, as there are systems in place to ensure that all rooms are cleaned each day.

It's also great to hear that you enjoyed the rooftop swimming pool and also our breakfast buffet. We agree that it is good value, and I think that for $21 for a full buffet breakfast is one of the best value hotel breakfasts in Melbourne.

Thank you again for your review, and we look forward to welcoming you back to the hotel when you next choose to stay in Melbourne.

Kind Regards,
Michael Smeeton
Executive Assistant Manager
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Brisbane, Australia
Level 5 Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 17 April 2014

We stayed in an "Executive Room" facing Lonsdale St and would have preferred a quieter room if we had known about the construction noise from across the street and the early morning noisy trucks. Our room was quite small and dominated by a large office chair, large t.v. and blinking modems. Definitely set up for the business quests but when we were there - seemed to be mainly bus groups and retirees. Bed was comfortable but prefer a larger bed for 2 adults. The air conditioner is located above the end of the bed and is a bit uncomfortable blowing over the bed at night. The breakfast buffet was excellent, great value for the price. Great location - close to Chinatown, Queen Victoria Market, Gardens, trams, buses, train and shopping. Would have preferred a regular bar size fridge instead of a wine bottle storage fridge.
Room cost was $554.00 for 3 nights with breakfast for 2 adults each day. Would stay there again but would request a room located in another area.

Room Tip: Avoid a room overlooking Lonsdale street if possible
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Silver_Budgie_oz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgcmelbourne, Manager at Grand Chancellor Melbourne, responded to this review, 23 April 2014
Dear Silver Budgie,

Thank you for taking the time to write a review of your recent stay at Hotel Grand Chancellor Melbourne.

I am glad to read that you enjoyed your stay with us, despite some issues that you seem to have had with your room. I note your comments about the room size, and perhaps for your next stay you would like to consider one of our larger Premier King Rooms. These are significantly larger than our Executive Rooms and offer King Bedding as well as being beautifully renovated in the past 12 months.

The noise from the construction site across the road is unfortunately outside of the control of the hotel, and due to the hotel having balconies and opening windows in its rooms it cannot offer double glazing at this time. However the site is limited in the hours it can operate, and we find that generally noise levels are pretty reasonable.

Thank you again for your comments, and we hope to welcome you back to the hotel when you next choose to visit Melbourne.

Kind Regards,
Michael Smeeton
Executive Assistant Manager
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Lakedistrict
Level 3 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 12 April 2014

Great place to stay for north part of CBD. Close to Greek precinct and Chinatown. Rooms OK for size and considering the price so worth it for a night or two only. Staff were friendly and service on front desk quick

Room Tip: Get a room higher up, we were on the 3rd floor and its was kinda noisey from outside.
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Stayed April 2014, travelled as a couple
Helpful?
2 Thank globaltraveller1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgcmelbourne, Manager at Grand Chancellor Melbourne, responded to this review, 13 April 2014
Dear Globaltraveller,

Thank you for taking the time to write a review of your recent stay at Hotel Grand Chancellor Melbourne.

I am glad to read that you enjoyed your time with us, and found the location of the hotel to be convenient. It's also great to hear that you found the hotel to be good value for money, as well as clean and of comfortable size. The hotel's staff always pride themselves on their guest service, so it is great that you found them to be friendly and efficient.

Thank you again for your feedback, and we hope to welcome you back to the hotel when your global travelling brings you back to Melbourne!

Kind Regards,
Michael Smeeton
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level 5 Contributor
96 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 4 April 2014

The rooms at this hotel are actually lovely (despite the foyer and lifts looking quite tired) but I was left feeling completely let down by the following - my phone in my room did not work which meant a time consuming wait to order room service after a very busy day and a late finish; the room service was a basic Thai curry and it was hugely disappointing (although they did waive the service delivery fee due to the phone issue); but by far the worst part was the workman at the front of the building at 6am. I understand the hotel has no control over this but they have control over the double glazing of their front street facing windows - it felt like the truck was parked next to my bedhead. I won't be returning. I could overlook everything if I knew I was going to get a great nights sleep, it was just too noisy at the front of the hotel.

Room Tip: Not at the front of the hotel
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kiwi_73_Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgcmelbourne, Manager at Grand Chancellor Melbourne, responded to this review, 11 April 2014
Dear Kiwi,

Thank you for taking the time to write a review of your recent stay at Hotel Grand Chancellor Melbourne.

I am glad to read that you found our rooms to be lovely. It sounds like you were allocated one of our Premier King Rooms which have a lovely outlook facing Lonsdale Street and have been comprehensively refurbished in the past 12 months. The outlook over Lonsdale Street does mean that the noise of the CBD sometimes can be heard from these rooms. You are quite correct in that the hotel has no control over the work that is done in the city streets overnight, but I am sorry that this noise disturbed your rest.

The hotel has considered double glazing in the past, and has decided that although there would be some noise benefit from this being installed, the hotel would also lose the benefit of its opening windows. Many of our guests appreciate the opening windows and the fact you can get fresh air into the rooms, and this is therefore an important feature of the hotel. I have asked Maintenance to check all the windows in the Premier King Rooms to ensure they are properly sealed, so that all excess noise can be restricted as much as possible.

Thank you again for your feedback, and we hope to welcome you back to the hotel when you next choose to visit Melbourne.

Kind Regards,
Michael Smeeton
Executive Assistant Manager
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Melbourne, Australia
Level 6 Contributor
156 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 31 March 2014 via mobile

The only positive is the location is the best for the theatre end of town . Next street is Chinatown so plenty to do and see . Lonsdale street has a lot offer the tourist . Forget the hotel if your looking for quality , very average and just comfortable . Price is ok for under 150 aud and it is what you pay for. Location is the only saviour for this hotel. Staff are ok but do not seem to go out of of their way for anything .

Stayed March 2014, travelled as a couple
Helpful?
2 Thank shane a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgcmelbourne, Manager at Grand Chancellor Melbourne, responded to this review, 11 April 2014
Dear Shane,

Thank you for taking the time to write a review of your recent stay at Hotel Grand Chancellor Melbourne.

Although I am very glad to read that you found our location to be convenient, and that you enjoyed the facilities that our local neighborhood offers, I am sorry that you didn't find that the hotel was everything you expected.

Although I am unsure of the room type that you booked, for a rate of under $150 I would assume that you reserved one of our entry level Economy Rooms. These offer comfortable accommodation within the city for a reasonable price, as the room description suggests. The hotel has a number of other room types, such as our Executive and Premier King Rooms which provide a much higher level of space or appointment, and you may find these more to your liking. However these rooms are priced a little bit higher.

I am surprised to read of your service experience at the hotel. Our staff pride themselves on the level of service they provide, and always seem to be going above and beyond for our guests. I am sorry if you didn't feel that they did this for you during your stay.

Thank you again for your review, and we hope to welcome you back to the hotel sometime in the future.

Kind Regards,
Michael Smeeton
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairns, Australia
Level 4 Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 March 2014

Starting to show its age but can't fault its location!
Very clean room with everything we needed and had best sleeps we'd had for ages.
Breakfast great but dinner in the restaurant was over priced. The oysters were tiny!!!
Great to have parking in the city, albeit at $20 a day.
We'd stay again:)

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FoxyFNQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgcmelbourne, Manager at Grand Chancellor Melbourne, responded to this review, 9 April 2014
Dear Foxy,

Thank you for taking the time to write a review of your recent stay at Hotel Grand Chancellor Melbourne. I am very glad to read that you enjoyed your time with us, and found the hotel to meet you expectations.

The hotel as you say is not a brand new building, having being constructed in the late 1960's. However the building has been periodically refurbished over this period, with the most recent, comprehensive refurbishment occurring just last year. The hotel is proud to maintain a AAA four star rating, and is committed to ensuring that we continue to improve the quality and presentation of our product well into the future.

Although I am very pleased to read that you enjoyed your breakfast experience, I am surprised that you found our Encore Restaurant to be overpriced. The feedback we generally get from guests in regards to the pricing is very positive, and we offer some great nightly specials including the seafood platter or steak night. The oysters are purchased each day and delivered to us by the seafood supplier. The chef always ensures that he gets the best oysters available on that particular day, and I am sorry if you felt the ones served to you were too small. The oyster variety we sell is typically Coffin Bay oyster, which is normally a bit smaller than the Pacific Oyster you would be used to up in Far North Queensland. We choose these oysters as although they are smaller than the Pacific variety, they offer a superior flavour.

I am glad to read that you found the parking to be convenient, and I assure that $20 for 24hrs of valet parking in a hotel in Melbourne is very good value indeed! Hotel parking in Melbourne can often be over $50 per 24 hrs.

Thank you again for your feedback. We very much look forward to welcoming you back, and hope you had a safe journey home.

Kind Regards,
Michael Smeeton
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Chancellor Melbourne

Property: Grand Chancellor Melbourne
Address: 131 Lonsdale St, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Chinatown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
#73 Business Hotel in Melbourne
#88 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Chancellor Melbourne 4*
Number of rooms: 160
Official Description (provided by the hotel):
Well-regarded Traditional 17-story Hotel in city center, near theaters, shopping & Chinatown. ... more   less 
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Also Known As:
Grand Chancellor Melbourne Hotel Melbourne
Grand Chancellor Hotel Melbourne
Melbourne Grand Chancellor Hotel

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