Our booking through Qantas was keenly priced including breakfast and parking. Unfortunately on check in there was no record so we cooled our heels for a few anxious minutes. Eventually it was "sorted" and we received an "upgrade" to corner city view and not the requested river view. Never mind - the room was excellent as the refurbishment is complete. Staff were unfailingly polite but I felt like I spent the entire time forwarding our reservation record and clarifying the package. Felt like a bit of a prat arguing about the complimentary bottle of wine, and I still had to point out that our bill was wrong at the end of the stay. If one person had followed up on an issue when it arose it would have saved so much hassle and this distracted from an otherwise pleasant stay, The breakfast was excellent but there was huge queue on the Sunday morning. The hotel location is perfect, and the beds are very comfortable. There are issues with noise from the corridors which betray the age of the building but overall we enjoyed it and will return.
- Official Description (provided by the hotel):
- Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 548 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7. ... more less
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- Also Known As:
- Grand Hyatt Melbourne Hotel Melbourne
- Melbourne Grand Hyatt
- Hyatt Melbourne
- Melbourne Hyatt