I live in Melbourne but booked to stay at the Grand Hyatt as a last minute solo getaway treat before the school holidays began. Even though I booked on a great deal through a third party I received nothing but 5 star service. Checkin was quick and friendly, being allocated my room early and offered a late checkout without fuss. I was amazed to later receive fresh fruit, chocolates and a personalised card from Su, who had checked me in, which referred directly to our conversation a few hours previously - this was a true reflection that as a guest I was not just another name on a computer screen. I made good use of the amazing gym facilities - the hotel has what must be the best hotel gym in Australia, coupled with pool, spa, steam room and sauna - plus changing rooms fit for a private boutique. The girl on reception at the gym was amazing, showing me around and answering my numerous, sometimes inane, questions professionally and patiently.
I didn't eat in the restaurant but ordered room service in the evening. This came in good time, was professionally delivered and was tasty - though the fish option could do with "something on the side" to accompany it.
The rooms themselves are huge compared to many other hotels I have visited. I loved the layout with the bed facing the floor to ceiling windows and especially the cute seating area near the window. Similarly the bathroom was modern and spotless, and I loved having BOTH a good sized bath and separate shower.
I have stayed mainly at 4.5 star hotels in Australia (which the exception of a self-graded 5 star hotel in Melbourne) and I have to say I felt the Grand Hyatt fully earn't its extra half a star. The only improvements I would like to see is free wifi (please please Australian hotels - find a way to offer this!) and someone on "door duty" when you arrive (I am used to Asian hotels where you cannot move without someone opening a door for you :) ) but on the whole I had a thoroughly enjoying night away.
- Official Description (provided by the hotel):
- Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 548 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7. ... more less
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- Also Known As:
- Grand Hyatt Melbourne Hotel Melbourne
- Melbourne Grand Hyatt
- Hyatt Melbourne
- Melbourne Hyatt