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“Best stay of my Life” 5 of 5 bubbles
Review of Grand Hyatt Melbourne

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Grand Hyatt Melbourne
Ranked #21 of 158 Hotels in Melbourne
Certificate of Excellence
Hyderabad, India
1 review
“Best stay of my Life”
5 of 5 bubbles Reviewed 13 December 2013

Grand Hyatt Melbourne was my best stay of my life with easy access to all business center and shopping... of course night life too... all of you who is going to select Grand Hyatt now and going to choose to stay.. I would just say enjoy your life time experience

  • Stayed December 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Huzefa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, 19 January 2014
Thank you so very much for this glowing review. We are thrilled to hear you enjoyed your visit at Grand Hyatt. We look forward to seeing back here soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,835 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Sydney, Australia
Level Contributor
4,908 reviews
362 hotel reviews
common_n_hotel_reviews_1bd8 1,796 helpful votes
4 of 5 bubbles Reviewed 13 December 2013 credit card Amex Cardmember Review

Always have mixed reactions here - the location is wonderful, close to everything you need in Melbourne, i.e theatre, business, restaurants ,shopping, but the service falls short.
No matter how many times you come back, you are still just a number.
I am a platinum member but this means nothing here.
The lounge though is one of the better ones in Melbourne.

Stayed September 2013, travelled on business
Helpful?
Thank RonWamberal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this review, 19 January 2014
Thank you for your feedback. We appreciate your comments and have passed them on to management for review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geelong, Victoria AUSTRALIA
Level Contributor
49 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
5 of 5 bubbles Reviewed 12 December 2013

I recently booked three rooms at the Grand Hyatt Melbourne to celebrate a special event. Parking was a little difficult as the driveway was clogged up with vehicles and we had a little trouble finding a spot to unload bags while we found a valet to park the car. Check in was flawless, staff were friendly and efficient. Rooms were all very comfortable despite being smaller than I expected. While there we utilised both the gym and swimming pool, both were lovely and the gym was very well equipped. Once again staff in this area were wonderful. We chose the buffet breakfast which was well worth the cost. Food was delicious and there was a great range to choose from. Both the cooked and continental options were great. In all a very pleasant and comfortable stay.

  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Blackwater165
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, 19 January 2014
We are glad to hear you had an enjoyable stay with us and your wonderful comments about our property are greatly appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
5 of 5 bubbles Reviewed 11 December 2013

Excellent service and the breakfast was FANTASTIC! The variety and freshness was the best I have come across. The room was great. Very comfortable beds. The bathrooms facilities were excellent and all needs were catered for.

  • Stayed December 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Julie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, 19 January 2014
We are glad to hear you had an enjoyable stay with us and your wonderful comments about our property are greatly appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 10 December 2013 via mobile

Having previously stayed at the park Hyatt, and this bring also a Hyatt my expectations where very high.

Most of the staff where absolutely fantastic. The room was a lot smaller than I expected, walked in, had bathroom on right and a narrow corridor and then the bed to your right hand side a nice corner room coach in the corner and facing the television and fridge etc.

The city views where a little underwhelming, however I did organise this room at short notice. However there was a good view of the Tennis Court looking down and the basketball ring, and golf practice nets.

This hotel would be ideal for those who want to be in the heart of Downtown Melbourne.

In relation to comparing the Park and Grand Hyatt;

1. I will give the hotel credit for its air conditioning system which is easy to use, and works instantly without any delay. The park Hyatt air conditioning system is temperamental. And harder to operate.

2. If anyone is a gym junkie, the Grand Hyatt hotel Gym is massive.

However, still by far, I would recommend the park Hyatt over the Grand but a lot of this comes down to personal preference.

Stayed December 2013
Helpful?
1 Thank MelbourneAus85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattMelbourne, Front Office Manager at Grand Hyatt Melbourne, responded to this review, 10 December 2013
Thank you for your honest review. Whist both Grand Hyatt and Park Hyatt are in the 'Hyatt' family our properties are very different and attract varied guests based on this.
We hope to see you back at either of our properties soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 10 December 2013

The noisiest room I have had the misfortune to stay in and I have stayed in many. We stayed 2 nights and housekeeping also missed our room after the first night. I also object to the cost of daily internet service which I believe is well out of step with both todays customer expactations as well as reasonable pricing.

  • Stayed December 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
3 Thank Grahame E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattMelbourne, Front Office Manager at Grand Hyatt Melbourne, responded to this review, 12 December 2013
Dear Grahame, Thank you for your recent review on Trip Advisor. As a 5 star hotel, we strive to deliver exceptional service and world class accommodation for our guests, and are disappointed that it did not meet your expectations on this occasion. We have raised the noisy room with our Director of Engineering for investigation and action. We are also currently in the process of reviewing our WiFi offering. Thank you again and we hope you will stay with us again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 10 December 2013

Loved the hotel, service, packages available. The staff were very friendly and helpful. The view from our room was amazing! Would definitely recommend the hotel to friends and family and look forward to staying there again in the future.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Analia_S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattMelbourne, Guest Relations Manager at Grand Hyatt Melbourne, responded to this review, 19 January 2014
We are glad to hear you had an enjoyable stay with us and your wonderful comments about our property are greatly appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Melbourne

Property: Grand Hyatt Melbourne
Address: 123 Collins St., Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Melbourne
#5 Family Hotel in Melbourne
#6 Business Hotel in Melbourne
#20 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hyatt Melbourne 5*
Number of rooms: 548
Official Description (provided by the hotel):
Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 548 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7. ... more   less 
Reservation Options:
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Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt

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