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“Always great service”

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Grand Hyatt Melbourne
Ranked #23 of 160 Hotels in Melbourne
Certificate of Excellence
Sydney, Australia
Level 5 Contributor
78 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Always great service”
Reviewed 26 January 2014

I always stay here when in Melbourne. The hotel has high standards, extremely reliable and helpful staff. The quality and cleanliness of the rooms are consistently good and the bed and pillows are very comfortable - important when travelling a lot. it's in a great location, central to explore Melbourne and well placed for business.

  • Stayed January 2014, travelled on business
    • Value
    • Location
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Review collected in partnership with Hyatt Hotels

Helpful?
Thank KJMK1404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Sydney, Australia
2 reviews
Reviewed 24 January 2014

It is always pleasure to stay here. Great location, it is very closed to everywhere. many of places are within walking distance. Convenience, many restaurants & bar are around the hotel. Friendly staff and good service

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank jance_sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pune, India
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 24 January 2014

The location of the hotel was great. The pricing during Christmas weekend was a little unbearable but if you go past the price the trip became very enjoyable because of the location of the hotel. It was easy to go for late dinner and enjoy the night life.

The amenities was kind of proportional to the room rate of $400 per night. But location makes it stand apart.

  • Stayed December 2013, travelled with family
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Helpful?
Thank tushranj5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 4 Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 January 2014

Stayed here with family on NYE, for the fourth consecutive year. Perfect location for the city fireworks, in fact you can still see them from your hotel room. We had two rooms, one smaller than the other but still very comfortable and clean. Bathrooms are spacious. They used to have Nespresso machines in the rooms not sure when they stopped offering that. This is the first year we didn't get a club room as the club is usually packed on NYE, can't even get a seat for evening canapes so decided it wasn't worth it this year. Staff are very professional, even on a busy night. I rang to ask for a microwave to heat up baby food. They offered to pick up the food and bring it back heated instead! Our breakfast room service seemed to have got lost as well (we rang up 40 minutes after our requested time - thought perhaps busy kitchen) to be told they didn't get our breakfast order overnight. Was very surprised though when they managed to put it together and send to our room within 10 minutes or our call!!! Unexpected and very impressed by this! It is a city hotel, the pool is more of a 'gym pool' (definitely not a resort pool but still saw a few kiddies with parents). Lobby area is gorgeous with interesting features, lots of comfortable seats. Will probably come back again for NYE. Close walk to Fed Square and shops/ restaurants. Further up Collins St would probably be quiet as mainly office buildings that way.

  • Stayed January 2014, travelled with family
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Helpful?
Thank nilad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Magenta, Australia
Level 6 Contributor
161 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 23 January 2014

We used to stay at this property many many times in the 90's...and it's only better than before. Although the check in was a little too time consuming - everything else was just great...starting with Trevor who looked after our car (and wines in it from King Valley), to Michael at the concierge desk who was quick and efficient with our dinner booking. The Club level was busy (hotel was full last night), but yet there was still plenty of room for everyone. AND the selection of high quality canapes was exceptional!.

  • Stayed January 2014, travelled as a couple
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Helpful?
Thank Dave_Guia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 4 Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 23 January 2014

We chose to stay in Grand Hyatt on my trip to Melbourne, and we got a room on the 31st floor. The view from there was amazing.. You could see the river and the streets and MCG from there. Had a king-sized bed and a very helpful staff to help us with, and delicious snacks available on 34th Floor.. The location is pretty strategic as well. Its close to the ACMI & Melbourne Visitor Center while Botanical gardens as well as Shrine of Remembrance are also in the vicinity. Also, readily available taxis round the clock ensure that you would never be late, whether you want to visit a place or leave for the airport !!

  • Stayed August 2013, travelled with family
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Helpful?
Thank RahulJain1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wanaka, New Zealand
Level 5 Contributor
80 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 22 January 2014

So glad we chose the Grand Hyatt as our base to explore Melbourne for a few days. Staff was very helpful to we jet lagged travelers. We appreciated that the concierge did not promote the hotel dining room when we asked for a recommendation within walking distance for a light dinner the afternoon we arrived after a long trip from the States. Breakfast buffet has something for everyone, regardless of your homeland. The strawberries were so good! And I was served hot tea made with loose tea of my choice. Location is great for walking to major city destinations whether museums, gardens, high end shopping...Hotel needs to forget the $29 daily Wi-Fi charge. Attended reception in one of the hotel "public" rooms which was a lovely garden setting and the staff catered it with class.

  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
Thank Sharon O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Melbourne

Property: Grand Hyatt Melbourne
Address: 123 Collins St., Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Melbourne
#5 Romantic Hotel in Melbourne
#6 Business Hotel in Melbourne
#22 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hyatt Melbourne 5*
Number of rooms: 548
Official Description (provided by the hotel):
Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 548 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7. ... more   less 
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Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt

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