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“Great Hotel and Wonderful Staff”

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Grand Hyatt Melbourne
Ranked #23 of 160 Hotels in Melbourne
Certificate of Excellence
Sydney, Australia
1 review
“Great Hotel and Wonderful Staff”
Reviewed 27 April 2014 via mobile

Just wanted to write a quick thank you for a wonderful weekend! My husband and I were celebrating our wedding anniversary and this hotel truly exceeded our expectations from the very helpful staff the moment we arrived to the great room we were given and the fantastic facilities in this hotel. 5/5 for me! Thank you! We will be back.

Stayed April 2014, travelled as a couple
Helpful?
Thank raechelelhindi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Sydney, New South Wales, Australia
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 April 2014

The high quality facilities with the efficient and kind hotel team. The amazing city view with the beautiful Melbourne cityscape. The convenient location with the beautiful walk to the City and Yara River. The Hyatt is always the best.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank JAKEzhai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 25 April 2014 via mobile

The hotel was lovely, good location. The only gripe I would have is the fact the air conditioning in our room was malfunctioning and after reporting it twice over 2 days they still hadn't noted it on their system to fix. We were uncomfortably hot at times over 3 of the 5 nights we stayed which was disappointing given the amount we paid to stay at a 5 star hotel.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Punky1385
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 April 2014

After staying here several times in the past, I was definately going to book it for my most recent Melbourne trip. Unfortunately what used to be my favourite Melbourne hotel was a massive let down.
On check in we weren't even advised the hot water would be out until 1600 (advised an hour later). This wasn't originally a massive issue as it gave my us some time to explore the city before dinner. However at 1700, after trying to have a shower with no success I rang reception and was told it would be out until 2100. Considering both of us had been up since 0400 and had been travelling on a plane all day this was not great news, exacerbated by the fact we were meeting friends for dinner that night - without any possibility of having a simple thing such as a shower. No real apology was given and no alternative was made. This is supposed to be a 5 star hotel?

Anyways we had to head out to dinner without that luxury. Thank god for deodorant and aftershave! However on arrival back at the hotel at 2200 the hot water was still out, I was told other rooms had it back so just wait it out. At no stage any recompense was offered or made, just basically 'tough luck'. Hot water FINALLY came on around 2230 so we had our shower.

I used to love staying here but I am afraid service/facilities we experienced just simply isn't good enough, on check out no apology was given. They could have at least given us a free drink at the bar! Hope things improve!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BenChaffey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level 4 Contributor
41 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 23 April 2014

This is one beautiful hotel within walking distance to the main places in downtown. Views are great if you get onto the upper floors. Breakfast is a bit expensive but there are lots of great coffee shops around the hotel if you walk around a bit.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Zeal34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 April 2014

We had booked our first 2 nights away from our 7y/o daughter ...woke to a 4am alarm clock on the first night .. No paper on request . As requested .Walked all day around Melbourne to come back to find a note that our hot water would be off till 4pm as 'scheduled maintenance' was carried out . Then to be told it would not be back on till 9pm . We asked how long they had known about the maintenance work and the response was 'a few days' . We had not only been put in a faulty room but they happily checked us in without a word of notice. Not a phone call before our arrival to let us know of our impending inconvenience or to move us to a room with no hot water issues. We had planned on hot showers .... Then an early dinner at a restaurant near by. Followed by a night out child free .....We were told we could take a shower at the park Hyatt ??? Up the road ....given complimentary access to the grand lounge .a cheap bottle of red with an apologetic letter and finally an offer of half price for the night . Which we were finally reimbursed 5 days later and not on check out. So much for our big night out/in . We tried to file a complaint with customer service on their website but apparently this would not work either . The service staff however were very helpful and we did love our room . Just a pity they put us in a room for scheduled maintenance and did not let us know . Disappointed

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mlissn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
Reviewed 22 April 2014

We stayed on the 22nd floor and had a magnificent view of the city. The room was spacious and the bed was very comfortable. We could easily walk to everywhere we wanted to go. We walked to the MCG very easily. I would stay there again.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank 848rachelw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Melbourne

Property: Grand Hyatt Melbourne
Address: 123 Collins St., Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Melbourne
#5 Family Hotel in Melbourne
#6 Business Hotel in Melbourne
#22 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hyatt Melbourne 5*
Number of rooms: 548
Official Description (provided by the hotel):
Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 548 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7. ... more   less 
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Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt

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