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“Lovely hotel but with small irritants”

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Grand Hyatt Melbourne
Ranked #23 of 159 Hotels in Melbourne
Certificate of Excellence
Melbourne, Australia
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Lovely hotel but with small irritants”
Reviewed 24 June 2014 via mobile

On the whole we enjoyed our stay in this hotel - but we did pay top dollar. The room was well appointed with a lovely view. However when we went to get a coffee we found the room had not been replenished with coffee pods all were gone. To further compound the obvious slip up when the room was cleaned was the milk was not checked, it had been opened
& a small amount used. It took 2 goes to get the correct coffee, instant was brought first. The buffet breakfast was excellent in quality, range and value for money. It was not appreciated having to wait some time for a table when we could clearly see a nbr set and available and remained so. Another couple bypassed the queue and was served and seated before those waiting in the queue. As said good hotel , but the minor things stay with you and override some if the hop good experiences.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank pegasus_oz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (591)
Date | Rating
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English first
melbourne, Australia
1 review
Reviewed 24 June 2014

Booked an overnight stay as we were in the city to see a stage show. The Grand Hyatt was wonderful. From the moment we checked in, the staff and facilities were excellent. From front desk to service staff, doormen and the very exceptional head chef all made this a very welcoming stay. Room was clean and comfortable. Collins kitchen I would highly recommend. Looking forward to a return visit.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Wendy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 June 2014

rooms are great , the welcome from staff is excellent and general service levels are very high. only problem is charging extra for wi fi service, PLEASE lets get into the 21st Century! other than that , a very nice night at the end of a business trip.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
1 Thank ian p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
melbourne, Australia
1 review
Reviewed 23 June 2014

A great option for a fabulous stay in the heart of Melbourne with fantastic service and all conveniences available. Excellent and efficient customer service from all staff and quality dining experiences.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Marianne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
1 review
Reviewed 23 June 2014

I love staying at this hotel. I love the rooms (xx27 always), the bar, the restaurant, the gym, etc. It's a great place to stay. I also love the location. You can go shopping or go to restaurants - all in walking distance. it's also close to the city so easy to get to my business appointments.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Amy Michelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 June 2014 via mobile

Stayed here for 3 nights for a conference within the hotel. Experience as a delegate, presenter and guest was wonderful - largely because of the amazing staff. Unobtrusive, quietly anticipating then taking care of a myriad of details. Congratulations Hyatt you have the best staff in Australia. Only niggle was that room smelt dusty though it was very clean - maybe the aircon needs a clean! Will definitely stay here again

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bernadette b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 23 June 2014

The Hyatt is a beautiful hotel, the facilities and service are all excellent, the rooms are clean and very comforatble with floor length windows and we had a wonderful view.
The only fault is thin walls, I could hear next doors plumbing and the early morning room service they ordered next door woke us up.
all in all good value considering the quality of the hotel and rooms and best location for restaurants, theatre etc.
The breakfast buffet was outstanding, the only criticism is they could be a bit quicker with the coffee.

Room Tip: Ask for a high floor with a river view. Stunning
See more room tips
  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Encounterbay122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Melbourne

Property: Grand Hyatt Melbourne
Address: 123 Collins St., Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Melbourne
#5 Family Hotel in Melbourne
#6 Business Hotel in Melbourne
#22 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hyatt Melbourne 5*
Number of rooms: 548
Official Description (provided by the hotel):
Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 548 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7. ... more   less 
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Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt

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