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“A few customer service issues but a grand hotel indeed” 4 of 5 bubbles
Review of Grand Hyatt Melbourne

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Grand Hyatt Melbourne
Ranked #21 of 158 Hotels in Melbourne
Certificate of Excellence
Geelong, Australia
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“A few customer service issues but a grand hotel indeed”
4 of 5 bubbles Reviewed 6 July 2014

A room with a view to die for, extremely well appointed with luxurious big bathrooms and i can honestly say the best buffet breakfast i have sat down to anywhere around the world.
Customer service was very friendly and although a mix up on front desk had us running behind for an appointment it was quickly fixed and compensated for.
Would i recommend and stay again yes indeed.

  • Stayed July 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 20GoldenGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattMelbourne, Front Office Manager at Grand Hyatt Melbourne, responded to this review, 21 July 2014
We are glad to hear you had an enjoyable stay with us. We look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,824 reviews from our community

Traveller rating
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    906
    338
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    70
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (564)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
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  • Korean first
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  • Any
English first
Brisbane, Australia
Level Contributor
137 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 6 July 2014

The recently refurbished Grand Hyatt has, is and will always be an exceptional experience. In its former glory it was an amazing place to stay and after its recent refurbishment it has risen another level to comfort, class and sophistication. The room layout is superb with a window seat to look out of and a table perfect for work or reading the newspaper. The bathrooms are exceptional and a good soak in the tub always on my list. The service seems to have improved (if that was even possible). And it is a quiet hotel which means a peaceful night in a comfortable bed. The new bar at the front - well I am only a visitor but what about some Victorian wines on the menu at reasonable prices?!?!? Why foreign??? All in all, a visit to a wonderful first class property.

Room Tip: All of the rooms are terrific usually with views either of the city, the Yarra or Federation Square...
See more room tips
  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Monique B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, 21 July 2014
Thank you for your wonderful review.
We are thrilled to hear you enjoyed your stay with us and we look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
69 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 6 July 2014 via mobile

We stayed at the hotel after the birth of our 3rd child. In a word it was a beautiful stay.
The hotel is located literally at the heart of Melbourne.
Hotel staffs were very friendly and helpful.
We were given a special rate for car park.
You could oversee the Yarra River if you are lucky enough to get a good room.
We loved our stay and will advise other to try Grand Hyatt Melbourne.

Stayed December 2013
Helpful?
Thank Shamim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, 21 July 2014
Thank you for your wonderful review.
We are thrilled to hear you enjoyed your stay with us and we look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 July 2014

Well worth the high price we paid for 5 nights. The room was clean, spacious and well equipped. There is an excellent fitness center with top notch changing rooms. There were only two things that need to be improved:
1. Given the high price I would expect free wifi in the room but this wasn't the case and I had to purchase internet daily. This is strange given that the cafés in the city had free and fast wifi.
2. No free overnight parking was offered to guests. Parking overnight at the Wilson car park next door cost $79!! Hotel guests should at least be offered a discounted rate for overnight parking.

Room Tip: Choose an executive room with king sized bed
See more room tips
  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gowri P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattMelbourne, Guest Relations Manager at Grand Hyatt Melbourne, responded to this review, 21 July 2014
Dear Gowri,

Thank you for your feedback. In regards to your wi-fi concerns, to allow us to offer an competitive room rate we refrain from adding wi-fi to the room cost and allow guests to purchase this as an additional extra. I would recommend using our valet parking facilities on your next stay as you will in fact receive a discounted overnight rate of $50.

Besides these issues we are glad to hear you enjoyed your stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Heidelberg, Australia
1 review
5 of 5 bubbles Reviewed 5 July 2014

With the Grand Hyatt, you get exactly what you pay for. So if you chose to splurge out and spend a bit of money for a retreat from life, you are going to have the best time of your life. Only thing that I encountered troubles with was confusion being made with the customer service in relations too how many people could stay in the room at any given time, and, if you are having a romantic get-a-way I would highly recommend using the privacy button on the door provided by the Hotel. Would recommend to anyone to stay.

  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Keah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattMelbourne, Guest Relations Manager at Grand Hyatt Melbourne, responded to this review, 21 July 2014
Dear Keah,

Thank you for your 'honest' review. For safety and privacy reasons we are required to monitor all individuals accessing each room to keep our guest same and secure during their stay. We are glad to hear you enjoyed your time with us and look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australian Capital Territory, Australia
Level Contributor
48 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 5 July 2014

I stayed here for business in June and hence spent a great deal of time in the hotel. Room was fine (city view but with filtered views to Southbank), bathroom was modern and well appointed, and the hotel generally exuded quality and ambience. A big plus for me was the gym. No cupboard-like fitness centre here. A large, fully equipped gym with state of the art machines, an extensive array of weights, fitness classes (including spin), as well as pool, spa, and sauna. Fantastic. Topped off with the availability of coffee from the pod machine in the gym area after a workout. The hotel provides basic free wi-fi, which while slow, is adequate. The only gripe would be the price of food and beverages ($6.30 is a lot for a regular flat white). Otherwise, highly recommended accommodation option for Melbourne (at a reasonable price with conference rates).

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Jo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattMelbourne, Guest Relations Manager at Grand Hyatt Melbourne, responded to this review, 21 July 2014
Hi Jo,

We are glad to hear you enjoyed your stay. Your feedback is important as such Management has been notified of the issues you faced during your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 4 July 2014

Great spot right in the middle of Melbourne, most attractions are walkable from the hotel.
Staff - Man on check-in was rude. Didn't look up, didn't smile - felt like we were in a bank speaking to a teller. Flipside - check-out receptionist was lovely! Asked about our stay and made pleasant small talk.
Breakfast - buffet was excellent, the waiters were excellent and everything was kept neat an tidy. Kitchen staff working in the buffet area seemed under the pump, but were handling everything.
Rooms - The bed was comfy and the pillows were amazing! Had a great night sleep.

Overall it was a good experience.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Paige_je
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Melbourne

Property: Grand Hyatt Melbourne
Address: 123 Collins St., Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Melbourne
#5 Romantic Hotel in Melbourne
#6 Business Hotel in Melbourne
#20 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hyatt Melbourne 5*
Number of rooms: 548
Official Description (provided by the hotel):
Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 548 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7. ... more   less 
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Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt

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