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“Superlative service-or how to turn a bad experience into the best one ever!” 5 of 5 bubbles
Review of Grand Hyatt Melbourne

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Grand Hyatt Melbourne
Ranked #21 of 158 Hotels in Melbourne
Certificate of Excellence
Launceston, Australia
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Superlative service-or how to turn a bad experience into the best one ever!”
5 of 5 bubbles Reviewed 7 July 2014

I had stayed at the grand Hyatt as part of a secret hotel deal, I generally stay at another 5* melbourne hotel, which i enjoy very much but thought i would try my luck somewhere different for a change. To cut a long story short, an early morning wake- up call was misdirected to another room which made me miss a plane, so my stay did not have a happy ending on my first visit . HOWEVER this is where the staff turned a negative experience and potentially non- returning guest into one that will make this her new hotel of choice when in Melbourne. The manager contacted me and reimbursed the additional costs incurred to get on the next available plane. I was then offered a complimentary night to compensate. I used this night for my daughter's 18th birthday celebration and booked an additional night to make a weekend of it. We were upgraded to a club room with all benefits, a birthday cake and bottle of champers was provided as an additional surprise and the staff were absolutely amazing throughout the whole stay. The room was just perfect and a rollaway was provided for my other daughter. I will definitely be using the Hyatt when in Melbourne and other hotels would do well to take a lesson from the staff at the Grand Hyatt Melbourne's book.
Hotel is also in a great location, easy walk to city centre and pleasant walk to MCG.

Room Tip: Worth paying extra for a club room and benefits
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  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank bronwyn b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, 21 July 2014
Dear Bronwyn,

WOW what a story! We are sorry about the misdirected wake-up calls however it seems as though our wonderful staff did an excellent job not only rectifying the situation but offering you and your family a truly memorable Hyatt experience. I have shared your story with management who were thrilled to hear how their team worked to win your loyalty.
We look forward to your next stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,839 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (564)
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English first
Katoomba, Australia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 7 July 2014

The Grand Hyatt meets all the expectations of a fine hotel. It is perfectly situated on Collins Street. The rooms, service and attention to detail were all excellent and the staff were very helpful and personable. The buffet breakfast was particularly good. But where the hotel excelled for me was when things didn’t go perfectly. An issue wasn’t resolved immediately and the subsequent response from staff, including the Duty Manager, was far beyond what would be expected – all to ensure that we had a positive stay and left contented. This we did.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank shokmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, 21 July 2014
Thank you for your wonderful review.
We are thrilled to hear you enjoyed your stay with us and we look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 7 July 2014

We stayed at Grand Hyatt, Melbourne, in May 2014. It was a gift from friends. Even before we stayed the service was exceptional from the booking. We requested a few additional upgrades and services which were all catered for. Immediately I received a confirmation. On the day I needed to make some adjustments and the service again was exceptional. The hotel was magical. Great location and from the moment you step into the foyer you know you are surrounded by luxury. The room was clean, spacious and perfect. Room service was great too. The breakfast was amazing. I have only ever had one other breakfast where there was so much variety and that was at the Mandarin Oriental in Singapore. The spa/massage were great however they were on another level to the actual reception. Not an issue but it would have been nicer to have it all together. The actual bed and sleep I did not enjoy but that is because I prefer my own bed and struggle to sleep well in other beds. Again not an issue and does not change my opinion. Overall an excellent stay and will definitely be back!

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Emmanuel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattMelbourne, Guest Relations Manager at Grand Hyatt Melbourne, responded to this review, 21 July 2014
Thank you for your wonderful review.
We are thrilled to hear you enjoyed your stay with us and we look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geelong, Australia
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 6 July 2014

A room with a view to die for, extremely well appointed with luxurious big bathrooms and i can honestly say the best buffet breakfast i have sat down to anywhere around the world.
Customer service was very friendly and although a mix up on front desk had us running behind for an appointment it was quickly fixed and compensated for.
Would i recommend and stay again yes indeed.

  • Stayed July 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 20GoldenGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattMelbourne, Front Office Manager at Grand Hyatt Melbourne, responded to this review, 21 July 2014
We are glad to hear you had an enjoyable stay with us. We look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
137 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 6 July 2014

The recently refurbished Grand Hyatt has, is and will always be an exceptional experience. In its former glory it was an amazing place to stay and after its recent refurbishment it has risen another level to comfort, class and sophistication. The room layout is superb with a window seat to look out of and a table perfect for work or reading the newspaper. The bathrooms are exceptional and a good soak in the tub always on my list. The service seems to have improved (if that was even possible). And it is a quiet hotel which means a peaceful night in a comfortable bed. The new bar at the front - well I am only a visitor but what about some Victorian wines on the menu at reasonable prices?!?!? Why foreign??? All in all, a visit to a wonderful first class property.

Room Tip: All of the rooms are terrific usually with views either of the city, the Yarra or Federation Square...
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  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Monique B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, 21 July 2014
Thank you for your wonderful review.
We are thrilled to hear you enjoyed your stay with us and we look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
69 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 6 July 2014 via mobile

We stayed at the hotel after the birth of our 3rd child. In a word it was a beautiful stay.
The hotel is located literally at the heart of Melbourne.
Hotel staffs were very friendly and helpful.
We were given a special rate for car park.
You could oversee the Yarra River if you are lucky enough to get a good room.
We loved our stay and will advise other to try Grand Hyatt Melbourne.

Stayed December 2013
Helpful?
Thank Shamim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattMelbourne, Public Relations Manager at Grand Hyatt Melbourne, responded to this review, 21 July 2014
Thank you for your wonderful review.
We are thrilled to hear you enjoyed your stay with us and we look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 July 2014

Well worth the high price we paid for 5 nights. The room was clean, spacious and well equipped. There is an excellent fitness center with top notch changing rooms. There were only two things that need to be improved:
1. Given the high price I would expect free wifi in the room but this wasn't the case and I had to purchase internet daily. This is strange given that the cafés in the city had free and fast wifi.
2. No free overnight parking was offered to guests. Parking overnight at the Wilson car park next door cost $79!! Hotel guests should at least be offered a discounted rate for overnight parking.

Room Tip: Choose an executive room with king sized bed
See more room tips
  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gowri P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattMelbourne, Guest Relations Manager at Grand Hyatt Melbourne, responded to this review, 21 July 2014
Dear Gowri,

Thank you for your feedback. In regards to your wi-fi concerns, to allow us to offer an competitive room rate we refrain from adding wi-fi to the room cost and allow guests to purchase this as an additional extra. I would recommend using our valet parking facilities on your next stay as you will in fact receive a discounted overnight rate of $50.

Besides these issues we are glad to hear you enjoyed your stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Melbourne

Property: Grand Hyatt Melbourne
Address: 123 Collins St., Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Melbourne
#5 Family Hotel in Melbourne
#6 Business Hotel in Melbourne
#20 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hyatt Melbourne 5*
Number of rooms: 548
Official Description (provided by the hotel):
Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 548 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7. ... more   less 
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Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt

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