I had stayed at the grand Hyatt as part of a secret hotel deal, I generally stay at another 5* melbourne hotel, which i enjoy very much but thought i would try my luck somewhere different for a change. To cut a long story short, an early morning wake- up call was misdirected to another room which made me miss a plane, so my stay did not have a happy ending on my first visit . HOWEVER this is where the staff turned a negative experience and potentially non- returning guest into one that will make this her new hotel of choice when in Melbourne. The manager contacted me and reimbursed the additional costs incurred to get on the next available plane. I was then offered a complimentary night to compensate. I used this night for my daughter's 18th birthday celebration and booked an additional night to make a weekend of it. We were upgraded to a club room with all benefits, a birthday cake and bottle of champers was provided as an additional surprise and the staff were absolutely amazing throughout the whole stay. The room was just perfect and a rollaway was provided for my other daughter. I will definitely be using the Hyatt when in Melbourne and other hotels would do well to take a lesson from the staff at the Grand Hyatt Melbourne's book.
Hotel is also in a great location, easy walk to city centre and pleasant walk to MCG.
- Official Description (provided by the hotel):
- Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 548 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7. ... more less
- Reservation Options:
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- Also Known As:
- Grand Hyatt Melbourne Hotel Melbourne
- Melbourne Grand Hyatt
- Hyatt Melbourne
- Melbourne Hyatt