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“Wedding anniversary ”

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Grand Hyatt Melbourne
Ranked #23 of 160 Hotels in Melbourne
Certificate of Excellence
Reviewed 15 August 2014 via mobile

Front desk staff is friendly.
Bar staff took their sweet time before asking what we wanted.
Pool and room are dated but kept in good state.
Very disappointing that we mentioned in our reservation that it was our wedding anniversary and we didn't even receive a welcome drink.
we work in a 5* hotel and we offer a complimentary bottle of sparkling wine for birthdays and anniversary. Very sad that Grand Hyatt which is meant to be luxury, doesn't match the competition's standards.
Beds are great and view as well.

Stayed: August 2014, travelled as a couple
2  Thank Fra4891
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,004 - 3,010 of 4,317 reviews

Reviewed 15 August 2014

Just a one night stay this time, very friendly staff and amazing hotel! The room was really nice and clean (couldn't find a bin though?). The only downfall I would say is that the walls seem a little thin and you could hear a lot of noise / talking / pipes etc. Overall though, I would certainly return!

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattMelbourne, Front Office Manager at Grand Hyatt Melbourne, responded to this reviewResponded 1 September 2014

Dear John D,

Thank you, we’re glad to hear that our staff were friendly and could help to make it such an amazing time for you here. We look forward to making sure your next stay is just as great.

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Reviewed 15 August 2014

The is a great place to stay if you want to spoil yourself or if you just want to stay in the heart of Melbourne. The staff are friendly and inviting and happy to help you out if you have any problems. The beds are very comfortable and the pillows are FANTASTIC!

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hyatt Hotels
Thank Brendan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2014

I expected excellent service, and I received excellent service. All expectations were met, if not excessed. Helpful and professional staff, warmth and friendly manner, overall a perfect experience Top marks to the team at the Grand Hyatt Melbourne.

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
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Review collected in partnership with Hyatt Hotels
Thank Steyson E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2014

Lovely looking hotel but my 2 night stay was ruined by a few small incidents - Housekeeping (assuming accidentally) taking a sock from my room while cleaning. - Lid to shaving cream getting thrown out by housekeeping (must have assumed it was rubbish) meant I couldn't travel with it anymore. - Chlorine levels in spa left my skin stinging, itchy and smelling for days as well as ruining swimmers. Full credit to Simon the Health Centre manager for taking care of the swimmers, but the fact is that these incidents did ruin my stay. Have been informed the chlorine levels were in the acceptable range but I swim regularly in chlorine and have never had this happen to my skin or swimmers. I believe I was just unlucky as it is a lovely property. Rooms are well laid out and peaceful.

  • Stayed: August 2014, travelled on business
    • Value
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Review collected in partnership with Hyatt Hotels
Thank Ricky D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattMelbourne, Front Office Manager at Grand Hyatt Melbourne, responded to this reviewResponded 1 September 2014

Dear Ricky D,

Thank you for your comments and we’re sorry to hear that your recent stay with us was disappointing. It is the little things that can mar what should have been a great stay. We do hope that we have the opportunity to welcome you back and provide you with the five star service and amenities you expect from Grand Hyatt Melbourne.

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Reviewed 13 August 2014

Fantastic hotel close to theatres and fine dining. Great views over Melbourne. Great fitness/pool/spa/sauna facilities with friendly helpful staff through out the whole hotel. A short walk to transport

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Susan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattMelbourne, Front Office Manager at Grand Hyatt Melbourne, responded to this reviewResponded 1 September 2014

Dear Susan P,

Thank you for your positive feedback. We’re glad to hear that our staff was spritely and helpful as we pride ourselves on offering 5-star service. We look forward to seeing you again on your next stay.

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Reviewed 13 August 2014

As a travelling consultant, I stayed in Melb for 7 months straight from Monday to Thursday every week. This was the worst/ poorest peformer of the 'upscale' hotels. I would gladly go back to the Crown Metropol or Towers... this hotel was small and the bed was just two beds pushed together. Pretty disappointing.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
5  Thank Shane O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattMelbourne, Front Office Manager at Grand Hyatt Melbourne, responded to this reviewResponded 1 September 2014

Dear Shane O,

We were disappointed to read that your overall room experience did not meet your expectations. It is our intention to provide a truly warm and authentic stay for all our guests and it is disappointing that we failed on this occasion. We would like to extend our sincerest apologies. We have instructed the Housekeeping team to review that specific room to ensure the comfort of the bed is addressed as we predominantly receive positive feedback on our beds.

It remains a high priority for us to improve on areas where we have unfortunately displayed a decline in service delivery and we are therefore very grateful to receive your comments as it is only through such feedback that we are able to focus on the areas that require our attention.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Melbourne

Address: 123 Collins St., Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Melbourne
#5 Romantic Hotel in Melbourne
#6 Business Hotel in Melbourne
#22 Luxury Hotel in Melbourne
Price Range: £142 - £404 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Melbourne 5*
Number of rooms: 548
Official Description (provided by the hotel):
Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 550 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7. ... more   less 
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Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt

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