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“Excellent”

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Grand Hyatt Melbourne
Ranked #24 of 160 Hotels in Melbourne
Certificate of Excellence
Reviewed 19 August 2014

I only stayed overnight on a work trip but the hotel has been beautifully refurbished and the rooms were attractive, spacious and comfortable. All the staff were friendly and helpful. I will definitely go back.

  • Stayed: June 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Thank tuesdayjones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattMelbourne, Front Office Manager at Grand Hyatt Melbourne, responded to this reviewResponded 1 September 2014

Dear tuesdayjones,

We are glad to hear you could enjoy the hotel on this business trip. With more time upon your next return, please feel free to ask our concierge as to some of the best cafes and restaurants nearby. We look forward to seeing you again soon.

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Reviews (4,331)
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3,003 - 3,009 of 4,331 reviews

Reviewed 19 August 2014

Loved this hotel. Great service, great location, great food. Very relaxing. Felt very safe, good security to hotel floors. Location to the best eating out places was perfect. Although one staff suggested we go to St Kilda and this was a big let down. I wouldn't bother. But other places staff told us to see where great.

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Miriam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattMelbourne, Front Office Manager at Grand Hyatt Melbourne, responded to this reviewResponded 1 September 2014

Dear Miriam B,

Thank you for your feedback. We’re glad to hear you explored around the hotel. New cafes and restaurant continue to open up in all the nearby laneways so hopefully, we’ll be able to guide you to even more places upon your next stay. We look forward to seeing you again.

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Reviewed 19 August 2014

I was attending a conference and chose the Grand Hyatt (on Collins) for convenience and position. I added an extra night because it looked so lovely on the we site AND IT WAS!! Just go and see for yourself. Request a high floor though, traffic noise could be an issue

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Liz P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2014 via mobile

Grand Hyatt Melbourne looks quite stylish on arrival. The checkin was ok. The room was nicely fitted. Have to watch that you get allocated the room
type you paid for, I think they purposely blur the lines, particularly when you book the higher categories. The room facing the Yarra / Jolimont rail yards is very very noisy with trains. The TV way too small for a large room. I rang room service 4 times to ask for a simple tea cup... And still didn't get one. Room service is pricey and has one of those menus that even chips extra when you order a burger. Staff are fairly aloof. I won't bother staying again. Melbourne has better options.

Stayed: August 2014, travelled on business
4  Thank stiletravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2014

My wife organised a weekend stay for us for my birthday including dinner in the hotel's restuarant. We were greeted in our 26th floor room by a bottle of quality sparkling wine and strawberries with chocolate dipping sauce - a very welcome touch. Check-in, room quality and cleanliness were all excellent.
Dinner in the restaurant was outstanding - our table near the window looking out onto Russell Street was great. The menu variety was better than I expected - a good range of meal types and sizes and fairly priced. Service from the wait staff was attentive, friendly and efficient and a perfect example to other restaurants that great service does not mean being repeatedly asked if everything is alright.
The hotel's location makes this ideal if staying in town for the theatre or shopping. We would happily recommend the Grand Hyatt.

Room Tip: Rooms facing east have a nice view towards the MCG, Botanical Gardens, St Kilda Rd, Fed Square and F...
  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Andrew A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattMelbourne, Front Office Manager at Grand Hyatt Melbourne, responded to this reviewResponded 1 September 2014

Dear Andrew A,

Happy Birthday once again! We’re very happy to have celebrated this occasion with you and your wife. Memorable birthdays like yours are what we try to ensure for all our guests. We look forward to celebrating again with you both in years to come.

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Reviewed 18 August 2014

Great service, great rooms and great gym/heath club. Definitely recommend for both business and pleasure. Close to all of Melbourne CBD. Now my hotel of choice whenever I'm in Melbourne. The bar downstairs is quite cool for a hotel bar, so worth a visit.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2014

Great gluten free options for a coeliac, friendly, knowledgeable staff. GREAT gym facilities. The only minus for the stay, was the coffee. Coming from Sydney to Melbourne I would have expected good coffee!

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Nicole S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Melbourne

Address: 123 Collins St., Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Melbourne
#5 Family Hotel in Melbourne
#6 Business Hotel in Melbourne
#6 Luxury Hotel in Melbourne
Price Range: £145 - £442 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Melbourne 5*
Number of rooms: 548
Official Description (provided by the hotel):
Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 550 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7. ... more   less 
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Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt

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