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£180
Fully refundable before Thu, 28 Mar
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4,206
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206
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All reviews collins kitchen the club lounge collins street star hotel room service federation square corner room buffet breakfast valet parking yarra river late check great room central location fantastic location city gym luxury
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3,011 - 3,016 of 6,723 reviews
Reviewed 15 January 2017

Not worth paying extra for the Club Lounge area - too full, busy and poorly run. The quality of food/canapes/breakfast also poor compared to other 5 star Hotels. The room was nice but once again not worth the extra for Club Level.

Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Beatrice V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrandHyattMel, Public Relations Manager at Grand Hyatt Melbourne, responded to this reviewResponded 15 January 2017

Dear MummmTo3Boys,

Thank you for taking the time to share your experience following your recent stay at Grand Hyatt Melbourne.
We are disappointed to read we were not able to meet your expectations in the Grand Club Lounge, during this period of the year we do expect high volume of guests utilising the lounge. However, we do sincerely apologise the quality was not to expected standard. We do thank you for your feedback which we have shared with our team and we do hope to have the pleasure of welcoming you back to the hotel in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2017

The hotel goes above expectations the address you by name on nearly occasion can not fault one aspect of our stay. The restaurant was fantastic and they gave us a complementary dessert as they asked if it was a special occasion and it was my 60th birthday.

Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Kerrie E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrandHyattMel, Public Relations Manager at Grand Hyatt Melbourne, responded to this reviewResponded 15 January 2017

Dear Kerrie E,

Thank you for taking the time to share your wonderful review following your recent stay at Grand Hyatt Melbourne. We are thrilled to read you had an enjoyable stay for your special occasion and we thank you for allowing us to share this milestone with you.
We look forward to welcoming you back to the hotel in the near future!

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Reviewed 14 January 2017

The hotel overall is good, but for the rate you are paying you can get better deals. It has an excellent gym, the pool isnt that nice, and rooms are quite old. They should do some renovations all around the hotel.

Date of stay: January 2017
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank cathe09
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrandHyattMel, Public Relations Manager at Grand Hyatt Melbourne, responded to this reviewResponded 15 January 2017

Dear Cathe09,

Thank you for taking the time to share your review following your recent stay at Grand Hyatt Melbourne.
We are disappointed to read your stay did not meet your expectations and we thank you for your valuable feedback which we have shared with the team.
We do hope to have the pleasure of welcoming you back to the hotel in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2017

We were on holidays and planned to do many day excursions to the Great Ocean Road, Dandenong Ranges, and Puffing Billy.

Plus see some shows, and enjoy some delight Melbourne Restaurants.

The hotel is excellent.

Great location for our morning walk along the Yarra River.

Our Concierge Violet was outstanding . She was relentless to find us a great Melbourne Restaurant on short notice.

Also, the hotel hairdresser is excellent.

Only disappointment were the staff in the hotel dining room.
Not interested in going that extra mile for customers. Management need to take responsibility for this and train them to understand the value of warm and friendly service as would be expected from any international 5 Star Hotel

We will be back.

Room tip: Ask for a High Floor Room with a view over the Yarra River.
Date of stay: September 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank Travelguy1857
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrandHyattMel, Public Relations Manager at Grand Hyatt Melbourne, responded to this reviewResponded 15 January 2017

Dear Travelguy1857,

Thank you for taking the time to share your experience following your recent stay at Grand Hyatt Melbourne.
We are pleased to read you had a great stay while in Melbourne and were able to visit Melbourne's must see attractions with the help of our valuable Concierge, Violet. We do thank you for your feedback regarding your experience in the restaurant which we have shared with the team.
We look forward to welcoming you back to the hotel in the near future.

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Reviewed 13 January 2017 via mobile

The grand Hyatt is fully renovated and the best Hyatt hotel in Australia. The gym is the best hotel gym I have experienced for size and equipment range. The rooms are sizeable and very quiet. The club lounge is excellent with great views of the city skyline.

The breakfast in the lobby level restaurant is excellent and worth the extra cost. The hotel is in a very good location close to restaurants, and walking distance to MCG, Tennis centre, etc. high end retail stores are close by and it is a relatively short walk down to Bourke street shopping precinct.

Date of stay: December 2016
Trip type: Travelled on business
Thank jimmygz123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrandHyattMel, Public Relations Manager at Grand Hyatt Melbourne, responded to this reviewResponded 15 January 2017

Dear Jim G,

Thank you for taking the time to share your kind review following your recent stay at Grand Hyatt Melbourne. We are pleased to read we are your favourite Hyatt Australia hotel and enjoy utilising City Club Health & Fitness Centre. We look forward to welcoming you back to the hotel in the near future!

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