We were on holidays and planned to do many day excursions to the Great Ocean Road, Dandenong Ranges, and Puffing Billy.
Plus see some shows, and enjoy some delight Melbourne Restaurants.
The hotel is excellent.
Great location for our morning walk along the Yarra River.
Our Concierge Violet was outstanding . She was relentless to find us a great Melbourne Restaurant on short notice.
Also, the hotel hairdresser is excellent.
Only disappointment were the staff in the hotel dining room.
Not interested in going that extra mile for customers. Management need to take responsibility for this and train them to understand the value of warm and friendly service as would be expected from any international 5 Star Hotel
We will be back.