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“Just a place to sleep”

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ibis Styles Kingsgate Hotel
Ranked #136 of 162 Hotels in Melbourne
Reviewed 24 July 2014 via mobile

Level 1 single room with a double bed
3-night stay in July 2014

Pros: location - close to Southern Cross Station & CBD
Friendly & accommodating staff
Reasonably priced vending machine snacks/drinks

Cons: old building, dingy air with dirty carpet
Very loud mechanical noise (?lift mechanism/plumbing/laundry) at 2 AM
Old plumbing
Heating did not work properly

There are better & newer options in this area

Stayed: July 2014
Thank jyunkim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKingsgate, Manager at ibis Styles Kingsgate Hotel, responded to this reviewResponded 29 July 2014

Dear Jyunkim,

Thank you for taking the time to tell us about your experience. I am pleased to read your comments about our staff and that our location suited your needs.

I am sorry that your overall experience did not meet your expectations; please allow me to express my sincerest apologies.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Kind Regards
ibis Styles Kingsgate Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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504 - 510 of 1,364 reviews

Reviewed 23 July 2014

Only booked this hotel as nothing else was available within my price range due to a conference. Unattractive room noisy and quick paint job to make the old look new. Our room 619 was near the elevator and noisy. Windows could open but to an outside staircase. Could smell cigarette fumes coming into the room. Only got to sleep with some ear plugs. Yes you pay for what you get but it is still too expensive for what we got

Stayed: July 2014
1  Thank Frenchy3996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKingsgate, Manager at ibis Styles Kingsgate Hotel, responded to this reviewResponded 29 July 2014

Dear Frenchy3996,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Kind Regards
ibis Styles Kingsgate Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

The Ibis Kingsgate has potential. I could not fault staff - they were very professional, helpful, friendly and on the ball. The hotel is well located being near Southern Cross Station and walking distance of most of the central city. But the room I had was less than appealing with junk furniture and missing things like bedside lights - the features that shift a hotel from OK to comfortable and pleasant. In all fairness when I phoned reception for a light they obligingly bought one immediately. The breakfast and evening meal I had were good - nicely presented, we'll cooked, reasonably priced. The room had been rejuvenated and was quite spacious. Just lacking the things that would make it comfortable.

Stayed: July 2014, travelled on business
1  Thank Mike F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKingsgate, Manager at ibis Styles Kingsgate Hotel, responded to this reviewResponded 29 July 2014

Dear Mike F,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,
ibis Styles Kingsgate Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2014

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank BigMonz
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GMKingsgate, Manager at ibis Styles Kingsgate Hotel, responded to this reviewResponded 23 July 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 16 July 2014

  • Stayed: July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Markah00
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GMKingsgate, Manager at ibis Styles Kingsgate Hotel, responded to this reviewResponded 23 July 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 16 July 2014

Looking for a inexpensive hotel close to Melbourne Office
Very clean and standard amenities needed for a business trip for two nights
Front Desk Staff Friendly and Professional - they take time and care

Room was Basic but Bed was comfortable, shower hot and clean , TV has Foxtel
Felt safe

Would stay again for the price - at $75 unbeatable - would happy to pay a little more

Understand that weekends though Noisy area a little dodgy - not seen as I stayed mid week

Very easy access near Spencer Street Station and Shuttle bus from Airport

Room Tip: Ask for Upgrade to refurbished Room
See more room tips
  • Stayed: July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank SydneyAussieFamily4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKingsgate, Manager at ibis Styles Kingsgate Hotel, responded to this reviewResponded 22 July 2014

Dear SydneyAussieFamily4,

Thank you for choosing ibis Styles Kingsgate Hotel for your recent visit to Melbourne. I am please to read that our Hotel suited your requirements. I am also pleased to read your comments about our staff as we are always striving to offer a high level of customer service. I hope to welcome you back to our hotel in the not too distant future.

Kind Regards
ibis Styles Kingsgate Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2014 via mobile

I really didn't like this hotel at all... it was so ugly, our room was big but without any window at all... the corridor was very narrow, the room for breakfast is hidious... staff wasn't very helpful. breakfast was ok, location is perfect to visit the city centre. But I will never go back to this hotel.

Stayed: December 2013, travelled with family
3  Thank MarijkeVC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKingsgate, Manager at ibis Styles Kingsgate Hotel, responded to this reviewResponded 15 July 2014

Dear Marijke VC,

Thank you for taking the time to share your feedback.

While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.

If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Kind Regards
ibis Styles Kingsgate Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ibis Styles Kingsgate Hotel

Address: 131 King St, Melbourne, Victoria 3000, Australia (Formerly All Seasons Kingsgate Hotel)
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Restaurant
Hotel Style:
Ranked #136 of 162 Hotels in Melbourne
Price Range: £53 - £118 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — ibis Styles Kingsgate Hotel 3*
Number of rooms: 171
Official Description (provided by the hotel):
Built in 1926, the ibis Styles Kingsgate Hotel, like Melbourne, provides a traditional European charm and service, together with modern facilities. Comprising of 171 rooms, equipped with in room Free Wi-Fi. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Southall Travel, Booking.com, Ctrip TA, Agoda, Expedia, TripOnline SA, Hotels.com, HotelsClick, Ebookers, Cancelon, Evoline ltd, 5viajes2012 S.L. and HotelQuickly so you can book your ibis Styles Kingsgate Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
All Seasons Melbourne
Accor Kingsgate Hotel

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