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“Great choice for those who appreciate the little extras” 4 of 5 bubbles
Review of InterContinental Melbourne The Rialto

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InterContinental Melbourne The Rialto
Ranked #34 of 158 Hotels in Melbourne
Certificate of Excellence
sydney australia
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Great choice for those who appreciate the little extras”
4 of 5 bubbles Reviewed 22 April 2010

Stayed here for 2 nights for business in a 'deluxe' room.
Room is great size & looks great. Clean too. The room feels "deluxe" and I think it's the little features that do this. The bathrooms for example: a switch helped you select rainwater shower head or standard hand held shower head, nice toiletries, a full sized hair dryer, digital scales, great mirror and a volume switch which allows you to listen to the TV from the bathroom as you're getting ready. A bath tub would be a nice addition at this price range though.
Best pillows I've used in a hotel, and things like great lighting & button controlled blackout curtains (which really black out) all add to the luxe feel.

The only surprises were the lack of temptations in the mini bar options (which is good for the budget anyway) and the 1.5% surcharge on all electronic payments. They tell you about this charge during checkin/checkout in a way that implies you have a choice to avoid this charge, though I do wonder how many people can choose to pay cash at over $300 AUS per night..

I tend to stay at the Oaks on Market when Im in Melbourne as I like the extra living area of a studio set up and it's a better price range for a longer stay. But I'd have to recommend the Rialto for a special occasion. Lovely.

  • Stayed April 2010, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank 2007jojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (468)
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AMK
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 15 April 2010

They have very helpful, proactive and friendly staff such as James from Concierge, Tommy from the restaurant, Eswaran from room service and the korean guy who comes around to check on the mini-bar. We stayed in the deluxe room which doesn't come with a view. So we do feel a little claustrophoic as a result. They aren't too good for their morning breakfast which we order in. For example, we were supposed to have 3 bagels and it turned out 2. Other than that, we have no issues with their order in lunch and dinner. The bed was comfy, for one I suppose. Why I say that it is because it transfer motion too easily. However, for one person sleeping, it's very good. The pillow can come across as being too soft though. The restaurants and bar are quite quiet, really good for people who just wants somewhere peaceful. I enjoyed my stay primarily because of the excellent staff.

  • Stayed April 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank parakletos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 14 April 2010

was pleasantly surprised by this hotel. had a very nice feel to it and the rooms were lovely. i was very impressed with the buffet breakfast - really godo selection and love buffet breakfasts where chef's cook the eggs on the spot. would happily stay there again. very convenient, very friendly staff. only two glitches were the rooms are rather dark given you look into an internal atrium and the hot water didnt work (we had to change rooms- not even upgraded for the inconvenience of it all!!!). oh, and the lights around the pool area/spa are really dark after the sun goes down - would hate to be doing laps post- sunset . to end on a high note i think the gym was very nice.

  • Stayed April 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank choopsie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester, United Kingdom
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 14 April 2010

Really nice room with a seatee and a huge bathroom with separate shower and bath but the hotel lacks any warmth or atmosphere due to its design and architecture. Service was not that hot either so i dont think i would return to this hotel even though i am an Ambassdor level member which does not really count for much as i have found in Australia (no recognition of the fact)

  • Stayed January 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank AWJC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver BC
Level Contributor
182 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 373 helpful votes
5 of 5 bubbles Reviewed 5 April 2010

Collins Street location is good. The Southern Cross train station is within a few blocks as is the river walk and its restaurants and casino. The building is a pleasure. It is two 1891 Venetian styled buildings joined by a glass roof over what is now the hotel restaurant but originally an alleyway. Valet parking is available. My room was fairly small, but with all amenities. Iron and board, robe/slippers, hair dryer, wall safe big enough for most laptops and equipped with AC power inside the safe to charge while storing, 32”LCD TV, 3 phones, kettle and tea/coffee, wired and wireless internet ($29 for 24 hours, $10 for one), scale, Bose i-pod stand, newspaper, rain shower but no tub and a balcony overlooking the dining area. What I did not like was a credit card surcharge of 1.5% and the internet charges. I did like the blending of 19 century architecture with modern décor, the comfortable duvet covered bed and the trendy room furnishings. Since the 5 star Rialto has a gym, pool and business centre combined with all above it might be the best stay in all of Melbourne.

  • Stayed April 2010, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AlegreVancouverBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
54 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 27 March 2010

Hotel Intercontinental - The Rialto certainly impresses when you first enter with the massive glass atrium between the 2 historic buildings containing the rooms, however entering the room you are in an ultra modern room with everything you would expect from its 5 star rating. The room was well appointed, with a large plasma TV, desk which is excellent for business and comfortable bed. The bathroom, although large enough for one, lacked a bath tub, and the massive shower leaked a large quantity of water out onto the rest of the bathroom floor which did not drain away - poor design. As impressive as the view from the room out over the atrium was, the room did suffer from a lack of natural light. As can often be the case, extras not included in the room rate such as the internet access and breakfasts were rather over-priced, but overall a hotel which would be equally welcome by business travellers or couples after some indulgence. Located a 5 minute walk from Southern Cross Station, and 15 minutes walk or a short tram trip to the main shopping precinct of Melbourne.

  • Stayed February 2010, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sydneysider01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 March 2010

A couple of friends and I decided to stay at the Intercontinental for my 18th- we wanted a trendy hotel right in the city to come back to after nights out. Upon arrival we were warmly greeted by staff and excited by the lovely architecture and aesthetics within the hotel (also a complimentary bottle of champange and a happy birthday card from the concierge)The intercontinental managed to live up to expectations.

The room was clean, and just what we wanted. Not too big, not too small. We were escorted up by a customer service representative to show us the bits and bobs of the room which was handy. Can't complain about the room all -Plenty of room to spread out our clothes and shoes, the beds were comfy after clubbing all night and we frequently overslept. The bathroom was clean and up to date. The dark blinds also helped for privacy and comfort. We decided the only downside was that our windows only looked in on the hotel and not melbourne itself.

The pool and sauna were of much use to us to help through the morning hangover. It was always quiet and clean- there was always towels convieniently sitting on the bench if you didn't bring one with you.

The service of the staff was impecable.
They were always friendly and we managed to make make temporary friends with them on our stay.
Cheese & tomato sandwhiches, alcohol, and one one occasion bandages were also avaliable to us at all hours of the morning when we stumbled in from nights out- they were always plesent and remembered who we were during the stay which always made us feel welcome.

The hotel itself is probably more for businessmen but we managed to have a lovely stay and will be making a repeater trip this year.

  • Stayed July 2009, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank tayluhvision
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about InterContinental Melbourne The Rialto

Property: InterContinental Melbourne The Rialto
Address: 495 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Melbourne
#17 Business Hotel in Melbourne
#17 Romantic Hotel in Melbourne
#23 Family Hotel in Melbourne
#33 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — InterContinental Melbourne The Rialto 5*
Number of rooms: 253
Official Description (provided by the hotel):
Celebrated as one of the world’s hottest and best new hotels by both Conde Nast Traveler and Wallpaper* magazines, InterContinental Melbourne The Rialto is a fascinating example of the city’s fusion of old and new. InterContinental Melbourne The Rialto represents the resurrection of one of the city’s last remaining examples of 19th Century Victorian Gothic architecture into a timeless and inspiring luxury hotel. Its city centre location on Collins Street is at the heart of the laneways, attractions and experiences that give Melbourne its international appeal. Behind the Gothic façade is a sleek yet intimate hotel that is home to two very different bars – the Bluestone Wine Lounge and the Market Lane Bar – and a variety of dining establishments, including Alluvial Restaurant and Guy Grossi’s exciting new venture, Merchant. InterContinental Melbourne The Rialto has also teamed up with Shannon Bennett, providing valet parking for his new Vue de monde restaurant on the 55th floor of the adjacent Rialto building. InterContinental Melbourne The Rialto’s warmth and exceptional service belies its size, with more than 250 guest rooms across two soaring wings, including a stunning collection of suites as well as the exclusive Club InterContinental lounge and facilities for premium guests. The hotel’s rooftop is also a destination itself, home to the kitchen’s own market garden and beehives, the Scandinavian-inspired swimming pool and the glass-encased fitness centre overlooking the Melbourne cityscape. Also available is the luxurious candle-lit East Day Spa offering east-meets-west treatments and therapies. Before guests arrive, they can take advantage of the concierges’ passion and Insider knowledge of the city. Chief Concierge, James Ridenour and his team are the key to authentic experiences of the real Melbourne and everything the city has to offer. ... more   less 
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Also Known As:
Intercontinental Melbourne The Rialto Hotel Melbourne

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