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“Great accommodation ...fantastic service” 5 of 5 bubbles
Review of Mantra On Russell

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Mantra On Russell
Ranked #36 of 158 Hotels in Melbourne
Certificate of Excellence
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great accommodation ...fantastic service”
5 of 5 bubbles Reviewed 13 August 2014

Just come back from a 6 week stay at the Mantra on Russell. I stayed there last year for a short break and liked it so booked there when I returned to Melbourne. Wasn't disappointed . Had a one bed apartment. It was very comfortable, spacious and had everything I needed. It was quiet and very well serviced.
I love the accommodation and the location but for me the best thing about Mantra on Russell is the staff. Everyone, whatever their role, was helpful, pleasant and good at their jobs. The restaurant staff were particularly good and went to a great deal of trouble to make sure you were well looked after. However, I can honestly say that the staff team on the front desk were exceptional. They were friendly and professional and took time to deal with any query quickly without making a fuss. Sarah and Dan definitely warrant a special mention for excellent customer service. Highly recommend .....would definitely go back.

Room Tip: Rooms overlooking little Bourke have better views from balcony than those overlooking Lonsdale
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  • Stayed July 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Maggie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,813 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (275)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Vietnamese first
  • Any
English first
Perth, Australia
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 12 August 2014

I recently stayed at the Mantra on Russell for a girls weekend. The position so close to Chinatown and the central CBD was fantastic. The front of house staff were friendly and extremely helpful. The rooms clean and comfortable. Thanks for a great stay!

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Holly L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 11 August 2014

I recently stayed at the a Mantra on Russell for seven nights, and had a wonderful stay. The room was clean and well maintained, the bed and pillows very comfy, the lounge and dining areas comfortable, and the kitchen well equipped. I had a one bedroom apartment, on the 18th floor, with a balcony view over Little Bourke St, which was great. There was some minor occasional street noise, but nothing disturbing. The pool area and gym were great, and very clean, and the spa so relaxing! Having a view of surrounding buildings while swimming was pretty great! I had room service a couple of times, and the food was quite good quality, especially the burger. While I had a couple of little issues (eg, the ironing board was broken), these were resolved promptly by staff. The staff themselves were really friendly, professional and helpful. I would definitely stay here again. Thanks to the staff for making my stay so easy and enjoyable.

  • Stayed August 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank kara2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greer, South Carolina
Level Contributor
101 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 10 August 2014

Very Nice hotel, worth the price. Location is great and most attractions are within walking distance. Next to China town and a few blocks to the river. I have stayed here several times and will certainly stay here again.

Room Tip: Apartment style rooms are the best. Kitchen, living room and washer/dryer and not much more money...
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  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank Thepole007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 8 August 2014

It is nice to be greeted by friendly FOH staff who are always prepared to assist (even lending us an umbrella on a damp Melbourne day.)Our suite was large with plenty of room to spread our wings and quiet (which we always appreciate).
We utilised the swimming pool and spa and found them clean and warm. Breakfast was the standard hotel breakfast, although we did have the option of the daily special, which was appreciated.
We enjoyed our short stay and would recommend it to anyone wanting accommodation close to the city.

  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Stewart L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
81 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 29 July 2014

Ideal accommodation and location in the city! Close to China town, and QV. I had the one bedroom appartment, which I thought was excellent for the price. Front desk were friendly and helpful and serviced 24 hours. Didn't eat at the restaurant, because there were too many other places to eat in Melbourne that were cheaper! Melbourne is open late at night, so it's pretty hard not to find somewhere to eat! The Mantra is also close to the major theatres, and approx 15-20 min walking distance to Rod Laver & MCG

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank KellieJ71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 bubbles Reviewed 28 July 2014

Whilst accommodation and location are good make sure you have your mini bar checked before you leave. We have twice been billed for unused items. I don't know what system they have in place but it ends with the customer footing the bill for a housekeeping error. When questioning the account with staff you are made to feel guilty unit proven otherwise, then it's their word against yours. I have recently been in Hawaii. The service EVERYWHERE was impeccable, even at the corner store.....Mantra you have a lot to learn.

Stayed June 2014, travelled with family
Helpful?
1 Thank Kalinda59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy M, General Manager at Mantra On Russell, responded to this review, 12 February 2016
Dear Kalinda59,

Thank you for taking the time to review.

I apologise that we didn't deliver a positive guest experience. I have reviewed together with my team to ensure that we identified where we can improve and have reviewed our procedures.

I do hope we have the opportunity to welcome you back to the hotel to show you the fantastic hotel and friendly service that we pride ourselves on.

Kind regards
Jeremy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mantra On Russell

Property: Mantra On Russell
Address: 222 Russell St, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Chinatown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Melbourne
#35 Luxury Hotel in Melbourne
#46 Romantic Hotel in Melbourne
#60 Family Hotel in Melbourne
#62 Business Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Mantra On Russell 4.5*
Number of rooms: 221
Official Description (provided by the hotel):
Mantra on Russell is within close proximity to all of Melbourne's premium attractions including boutique shopping, famous eat streets and a superb array of cafes and bars, theatres, sporting venues and cultural experiences. Mantra on Russell offers studio and apartment-style rooms all featuring air-conditioning, fully-equipped kitchens, bathrooms, laundry facilities and most apartments also have a private balcony. For business travellers rooms can double as an office with direct-dial ISDN telephones with voicemail, data-point and broadband access in all rooms. With a range of facilities and services including 24-hour reception, concierge service, heated swimming pool, spa, fully-equipped gymnasium and Home Kitchen & Bar located within Mantra on Russell which provides breakfast, lunch, dinner and 24 hour room service. Undercover parking is available at a cost. The Mantra on Russell is ideally positioned and styled to offer contemporary accommodation in the heart of Melbourne, ideal for business travellers, holiday makers, short-term and long-term guests. Please Note: Mantra on Russell has a strict NO PARTY POLICY and enforced to ensure the comfort of all our guests ... more   less 
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Also Known As:
Mantra On Russell Melbourne
Mantra On Russell Hotel Melbourne

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