we checked into the PHM for 1 night in a club king suite. upon driving into the hotel the concierge desk was attentive but certainly not "on fire" they were, polite yet slightly casual. there was no doorman, which I found highly unusual in an establishment of this calibre?? the parking and doorman issues aside we were magnificently checked in with great care and thorough professionalism. All the fine points well explained with additional insightful directions to our pre arranged luncheon at Ezard restaurant. Our room 732 was nothing short of extraordinary, spacious, luxurious and stylishly appointed. We enjoyed an amazingly grand space including, lounge room, dressing and change room, huge bath tub with a TV in bathroom. There is a generous selection of teas, a Nespresso coffee system as well as complimentary bottled water. The bathroom toiletries were indulgent and not like any I have experienced in Australian 5-6 star properties. The shower had a multi faceted and directional stream arrangement with multiple heads, this was genius~!!! The turndown service was personable and warm. The regency club at this Hyatt is the best in in Australia. Evelyn our host was warm, gracious and delightful, truly professional. The quality of the bed linen continued this wonderful experience and the whole evening I felt as though I floated on clouds of dreamy marshmallow such a contented and satisfying sleep. We woke from our stupendous slumber and meandered down to breakfast. Unfortunately some of the gloss gets peeled away at this point. When shown to our table, we were asked what we would like to drink. We ordered a tea and a coffee, these were not easily forthcoming, sadly we needed to wait 15mins and ask three times?? An other oversight was that there was a final call of breakfast offerings whereby a young lady swept around the restaurant advising that the buffet was about to be cleared. My advice to this high end establishment, don't do that, it is... cheap, mean and nasty offering no largesse at all. . Patrons at this place have parted with some decent coin so no one should be rushed or to be made to feel like an inconvenience. Please by all means shut the doors at 10:30am, but care for, soothe and appreciate those inside....they are the reason you have a job!!!! In conclusion this is an extraordinary hotel with a few inexperienced staff dotted throughout; however the glamour, style, design and appointment of this hotel is simply world class. Keep training your staff that the customer is truly .....KING/QUEEN!!
- Official Description (provided by the hotel):
- Overlooking St. Patrick’s Cathedral, Fitzroy Gardens and the cosmopolitan mix of Victorian and modern architecture of the central business district, Park Hyatt Melbourne offers an exclusive sanctuary in the heart of the city. Our hotel in Melbourne CBD provides a warm ambiance and exceptional levels of personalised service and luxury amenities. Renowned for having the largest 240 guestrooms & suites in Melbourne with walk in robes, Italian marble ensuites and open windows, our luxury hotel provides an unparalleled experience of elegant, contemporary luxury. Guests are invited to enjoy the award-winning radii restaurant & bar, the vibrant Tea Lounge and Park Club Health & Day Spa featuring an indoor aquamarine pool, spa, sauna, gym and private sun deck. Our Melbourne hotel is only 22km from Melbourne Airport, and is convenient to most city attractions around the city centre. It is within walking distance to the Melbourne Cricket Ground (MCG), home of the Australian Football League (AFL) and test cricket, The Melbourne Museum and the best boutique shopping, cafes, restaurants and theatre districts. Park Hyatt Melbourne is also ideally positioned just steps from Parliament Station and Melbourne's free tram zone. ... more less
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- Also Known As:
- Park Hyatt Melbourne Hotel Melbourne
- Hyatt Melbourne
- Melbourne Hyatt