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“Lovely Hotel”

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Park Hyatt Melbourne
Ranked #10 of 161 Hotels in Melbourne
Certificate of Excellence
Reviewed 19 March 2014

Beautiful rooms which are very spacious. Great for a romantic getaway. Good service and a little away from the main hustle and bustle but close enough to make a short walk to all the main shopping and dining areas. Parliament House and the public transport station is close by. A little expensive but I'd expect that for a quality hotel. We attended a company function here which was expertly run and the food was excellent. I recommend this hotel and would gladly stay here again.

Stayed: March 2014, travelled as a couple
Thank PerthReview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brett_Sweetman, Hotel Manager at Park Hyatt Melbourne, responded to this reviewResponded 28 March 2014

Dear rlazzara,
Thank you for taking the time to share your feedback following your stay at Park Hyatt Melbourne. It was pleasing to read your comments regarding our ideal location and our spacious guest rooms, and I am glad you enjoyed your stay.
I look forward to you returning to Park Hyatt Melbourne next time you visit Melbourne.
Yours Sincerely
Brett Sweetman – Hotel Manager

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2,126 - 2,132 of 2,915 reviews

Reviewed 14 March 2014

I had a pleasant stay at Park Hyatt Melbourne. The receptionists and service staff were very friendly and polite. Also the rooms were very clean and spacious. I also liked the fact that there is a TV at the big bathtub... definitely great for relaxing!!

Only thing is that they could look into the electrical circuitry of the room. The lights flickered and turned themselves on and off. The TV turned itself on at night too. I wouldn't attribute it to anything supernatural but it might
scare other guests.

  • Stayed: March 2014
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Thank MinSquare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brett_Sweetman, Hotel Manager at Park Hyatt Melbourne, responded to this reviewResponded 21 March 2014

Dear MinSquare,
Your feedback following your stay at Park Hyatt Melbourne is much appreciated.
I am pleased to hear you enjoyed your stay - your comments will be well received by all hotel staff. Upon receiving your review, we have investigated your room and discovered a circuit board issue that has now been repaired. I apologize for the inconvenience and thank you for raising this to our attention.
We look forward to welcoming you back when you next visit Melbourne.
Yours Sincerely
Brett Sweetman – Hotel Manager

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Reviewed 11 March 2014

We recently spent 1 night at The Park Hyatt. I was lucky enough to have a gift certificate which included valet parking, breakfast for 2 & 1 night accommodation.
The hotel is wonderful & the service was generally good. Our King room was huge & beautifully appointed. The bathroom was fantastic & everything you could want was at hand. You could even order certain toiletry items complimentary if you forgot them.
Breakfast in the morning was delicious, though there was a little confusion with our poached egg order & it was given to another guest, however when we received them, they were cooked to perfection, though our toast in the meantime had gone cold. Oh well, first world problems, i know!
The swimming pool & spa was great. Though the spa is a very strange shape. We were even able to continue to use the pool & spa facilities after check out, so that was a nice way to spend an afternoon.

We did encounter a few issues, that were resolved, however at a 5 star hotel, i expected a little bit more of attention to detail.

1. My confirmation advised a 2pm check in time, I arrived approx 3pm, however room was not ready. I didn't end up getting access to the room until approx. 4pm, i was not the only person that encountered this, it seemed to be the norm when i stayed. I was offered a complimentary drink in the lounge which was nice, however for a 5star hotel, i expected rooms to be ready at check-in not 2 hours after check-in.
2. Received a bill under the door during the night for $50 for valet parking. On the way to breakfast went to front desk to advise that valet was included in the voucher. The girl helping me spoke to the person who had checked me in the previous day who advised that it wasn't included. I said look at the voucher, it stipulates valet parking, after retrieving the voucher, he admitted to not reading the voucher properly.
3. Upon checkout, was given a bill for $80 for 2 breakfasts. I advised that breakfast was included in the voucher. Again, they had to dig out the voucher, to see that it was included. Simple suggestion, how about at check in, you put in the system what a voucher covers, so that the guest is not constantly charged for items already included for in the voucher.

I would have given the hotel 5/5 however due to the issues we encountered, as detailed above, have only given 4/5. I just expected a 5 star hotel to have more attention to detail.
We did enjoy staying the night & would recommend the hotel.

  • Stayed: March 2014, travelled as a couple
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Thank MelbourneKaren67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brett_Sweetman, Hotel Manager at Park Hyatt Melbourne, responded to this reviewResponded 21 March 2014

Dear MelbourneKaren67,
Thank you for your detailed feedback following your recent stay at Park Hyatt Melbourne.
I am pleased to hear you enjoyed our property and took advantage of our facilities, however your comments regarding your room delay upon check in and small billing issues have been discussed with the team. I apologize for this inconvenience and appreciate your valuable feedback.
I look forward to you returning to Park Hyatt Melbourne again.
Yours Sincerely
Brett Sweetman – Hotel Manager

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Reviewed 9 March 2014

Nothing to fault - a superior hotel. Had to extend to a second night at very short notice - not a problem and able to stay in the same room. Room service was excellent. All services of a very high standard.

  • Stayed: March 2014, travelled on business
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Thank Philip M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brett_Sweetman, Hotel Manager at Park Hyatt Melbourne, responded to this reviewResponded 12 March 2014

Dear Phillip M,
Thank you for taking the time to share your feedback following your stay at Park Hyatt Melbourne. It was pleasing to read your comments, and I will share them with the team.
I look forward to seeing you at Park Hyatt Melbourne again.
Yours Sincerely
Brett Sweetman – Hotel Manager

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Reviewed 6 March 2014

I really enjoyed my stay in this lovely hotel. The breakfast buffet was such a treat each and every morning. Get the homemade chocolate croissants, they will slightly toast them for you! The fruit and small dim sum items were just perfect. The service was excellent. The lounge is also very nice. If you feel like going for a little music, there is the Spice Bar adjacent. The hotel gym is the best I have ever seen, spacious, clean, all the equipment is updated. There are numerous classes including Pilates, yoga, and spinning. I was anxious to wake up every morning!

Room Tip: Ask for a higher level room with a view.
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  • Stayed: February 2014, travelled on business
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Thank docfoodie2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brett_Sweetman, Hotel Manager at Park Hyatt Melbourne, responded to this reviewResponded 12 March 2014

Dear Docfoodie2013,
Thank you for sharing your comments on your stay at Grand Hyatt Melbourne. I will be sure to pass on your feedback to the team.
Regards
Brett

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Reviewed 27 February 2014

I'm sorry to say that our stay at the PHM was disappointing.
We checked in on a Saturday morning after a 16hr flight from CA and were very much looking forward to a nice nap. We got into our room overlooking the gorgeous St. Patrick's cathedral at 2pm to find that the church bells had enveloped our room. It was as if we were in the tower itself it was so loud. No amount of earplugs could keep them out. After over an hour of almost constant ringing I called the front desk to find out when they would be stopping, if we could switch rooms and whether they ring on Sundays. The woman politely told me that they were fully booked and that they couldn't control the church bells. Well of course they can't. But they should know when they ring. How can they not have any information about something that is so disruptive and intrusive? Seems pretty obvious that management should reach out to the church and ask for a schedule of events. I can't be the first person who has asked.
Thankfully the bells stopped around 4:45pm and did not ring on Sunday - phew. Unfortunately hallway noise was prevalent throughout. The hotel seems to be completely covered in wood paneling - maybe it amplifies the noise in hallways because voices and doors were very easily heard.
If you think you might want to sleep during the day or are at all sensitive to noise, you should probably rethink this hotel.
We had a suite for under $600 which seems like a pretty good rate to me, considering the hotel was packed with weddings (the source of the bells I discovered by going online) and for White Night (a surprise event for us). The suite had a strange, long, narrow layout with two small rooms connected by a mirrored corridor that doubled as the small closet. We weren't big fans of it. Décor was more wood paneling with 80s styled carpet and furniture. Not really to our tastes.
Service was generally friendly and efficient. The gym and pool are decent.
Breakfast was very good, as it should be for $40pp (!).
The restaurant was closed on Sunday night which was a bit frustrating. I think a hotel of this caliber should offer a full dinner option to its guests every night of the week. We ate in the tea lounge with a very limited menu where it took over an hour to receive a soup and salad.
I wouldn't return, I have to say.

Room Tip: Views of the church might mean insanely loud bell noise
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  • Stayed: February 2014, travelled as a couple
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Thank eh555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brett_Sweetman, Hotel Manager at Park Hyatt Melbourne, responded to this reviewResponded 12 March 2014

Dear eh555,
Thank you for taking the time to provide your feedback, I was concerned to read the church bells inconvenienced your stay with us. St Patrick’s Cathedral is adjacent to the hotel, and can provide beautiful views from the property. The Church bells can be heard at the following times; Tuesday afternoon between 5pm and 6:30pm, Sunday morning between 10am – 11am and following other special events held at the church (ie. Weddings). The hotel has two towers to accommodate our guests, and should you anticipate the church bells maybe an inconvenience, you could request a room in the Park Tower (away from the church).
Please accept my apologies for any inconvenience caused on this occasion, I do hope to see you back at Park Hyatt Melbourne when you next visit Melbourne.
Yours Sincerely
Brett Sweetman – Hotel Manager

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Reviewed 25 February 2014

Well where do I begin!!
From check in where the receptionist was very matter of fact...no warmth or feeling of welcome, or apology that our room wasnt ready?? Our room was not ready at 2.30pm when we arrived so we were sent to the restaurant. We waited for 20 mins before we had to walk to the counter & grab attention to order a drink. After which, it was another 20 mins to receive our drinks :(. After trying to get eye contact several times, we gave up ordering again (and I was drinking $30 glass of champagne). In fact when we walked out, they did not even notice. No-one told us our room was ready, so we asked for them to check. At 4.30pm we got our room! We were paying $600 per night for a spa suite!!! We decided to go out after the appalling F&B experience. The next morning someone entered our room from rm service looking for a tray???? We could not hear the person enter due to the bells ringing in the church outside...then...when complaining to the DM of the employee being in our room and walking in on us in bed, the DM told us that we should have had the Do Not Disturb sign on !!!!!! Unbelievable problem resolution skills!!! After this I ordered bfast room service- again 40 mins delivery time and my poached eggs were cold/hard sitting on wet soggy toast. When you pay $40 for breakfast it is not acceptable....so I called down and ordered another. The breakfast arrived on soggy toast again but at least it was served this time in a hot warmer. The whole weekend was like a faulty towers episode. Rooms lovely but the staff & customer service is NOT at 5 star level!!!
Problem resolution training would make a world of difference. If a problem does occur and resolved then it can turn around the whole customer experience...just saying.

  • Stayed: February 2014, travelled as a couple
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9  Thank Emma T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brett_Sweetman, Hotel Manager at Park Hyatt Melbourne, responded to this reviewResponded 3 March 2014

Dear Emma T,
I was very disappointed to read your feedback, and apologize for any disappointment caused to you during your stay at our property.
I would appreciate further discussions with you in regards to your stay, and would appreciate you calling the hotel and asking for myself. Your feedback would be valuable in following up these points you have raised, and assist me in addressing them with the relevant departments.
Yours Sincerely
Brett Sweetman – Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Hyatt Melbourne

Address: 1 Parliament Square | off Parliament Place, Melbourne, Victoria 3002, Australia
Phone Number:
Region: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Melbourne
#3 Spa Hotel in Melbourne
#3 Family Hotel in Melbourne
#4 Romantic Hotel in Melbourne
#9 Luxury Hotel in Melbourne
Price Range: £159 - £403 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Park Hyatt Melbourne 5*
Number of rooms: 240
Official Description (provided by the hotel):
Overlooking St. Patrick’s Cathedral, Fitzroy Gardens and the cosmopolitan mix of Victorian and modern architecture of the central business district, Park Hyatt Melbourne offers an exclusive sanctuary in the heart of the city. Our hotel in Melbourne CBD provides a warm ambiance and exceptional levels of personalised service and luxury amenities. Renowned for having the largest 240 guestrooms & suites in Melbourne with walk in robes, Italian marble ensuites and open windows, our luxury hotel provides an unparalleled experience of elegant, contemporary luxury. Guests are invited to enjoy the award-winning radii restaurant & bar, the vibrant Tea Lounge and Park Club Health & Day Spa featuring an indoor aquamarine pool, spa, sauna, gym and private sun deck. Our Melbourne hotel is only 22km from Melbourne Airport, and is convenient to most city attractions around the city centre. It is within walking distance to the Melbourne Cricket Ground (MCG), home of the Australian Football League (AFL) and test cricket, The Melbourne Museum and the best boutique shopping, cafes, restaurants and theatre districts. Park Hyatt Melbourne is also ideally positioned just steps from Parliament Station and Melbourne's free tram zone. ... more   less 
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Also Known As:
Park Hyatt Melbourne Hotel Melbourne
Hyatt Melbourne
Melbourne Hyatt

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