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Metro Apartments on Bank Place
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Reviews (558)
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All reviewsmitre tavernone bedroom apartmentgreat locationlane waywashing machinestay there againinner citycollins streetlight sleeperrestaurants and barscentral locationcouple of nightsfrom southern cross stationshort staycomfy bedpublic transporttram stop
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459 - 464 of 558 reviews
Reviewed 5 November 2012

I have been travelling around the world for a long time now and have decided the following are my main crieria for accommodation a) clean b) well maintained and c) helpful staff.

My experience :

Awkward access
Poor maintenance
Old, fixtures and fittings
Noise from bar next door emptying their rubbish

There are so many so many apartments in Melbourne with a great location.

This one is a miss really.

Room Tip: Ask for a room away from the bar next door.
  • Stayed: October 2012, travelled solo
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2  Thank expat13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
metrobankplace, General Manager at Metro Apartments on Bank Place, responded to this reviewResponded 25 November 2012

Hello expat13;

Thank-you for taking the time to leave your comments after your recent stay with us.

We are dismayed to read of your dissatisfaction with our property and we would like to point out that while it is true that there is only one entrance to the building which involves a number of steps up from street level, we have 24 our reception and anybody requiring assistance with luggage, prams, shopping or anything else has only to ask and we are glad to help.

We are in the process of renovating our apartments and it does seem from your pictures that your room is one that has not yet been upgraded. We certainly understand that a seasoned traveller such as yourself has particular standards when choosing accommodation providers and we would appreciate the chance to show you that we do indeed take pride in maintaining our rooms to a high standard.

Please feel free to contact our reservations department directly if you would like to consider making a future booking with us; we are always happy to discuss a traveller's needs and do what we can to meet, if not exceed them. We would love the chance to show you that we are the kind of place that you can keep coming back to while travelling for convenient location, familiar faces and a consistent standard of modern-styled and well maintained guest spaces.

Kind regards,
Harsha Karunaratna - Property Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2012

We have stayed here previously, this time our apartment was considerably larger. All kitchen utensils are provided, dishwasher was handy but the best part was the Bendix washer dryer. I had forgotten how convenient they can be. There are great bars and restaurants handy and a fabulous Indian eatery downstairs from the apartments. Friday night a bit of merrymaking could be heard coming up from the streets below, but on the other nights its was very quiet. The staff are very helpful jumping on Google to try and track down exhibitions etc. TV programming ok would have liked more Foxtel news, sports were well covered.

  • Stayed: October 2012, travelled as a couple
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Review collected in partnership with Quickbeds
2  Thank Patricia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
metrobankplace, General Manager at Metro Apartments on Bank Place, responded to this reviewResponded 25 November 2012

Hello Patricia;

Thank you for taking the time to leave your feedback after your recent stay with us in Melbourne.

We are glad to see that we were well located for your needs in Melbourne and that our proximity to the great restaurants and bars nearby was convenient for you.

Our One Bedroom Apartments are indeed larger than the Studios, and are fully self-contained and kitted out with laundry facilities to suit longer staying guests.

We hope your satisfaction with your stay means that we will get to see you back with us again next time you are in Melbourne.

Thank-you,
Harsha Karunaratna - Property Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2012

Firstly the location is great for business or pleasure in Melbourne. The overall quality of the hotel reflects the cost of a stay....in other words, you get what you pay for. I've stayed at this property on approximately 5 separate occasions over 7 years and I think its quality has gradually decreased. Don't get me wrong, the room was spotlessly clean and the facilities were acceptable, its just that everything is looking a bit tired and worn.

Avoid a front facing room or a room facing Little Collins St as the noise from the pubs, bars/clubs, garbage pickup and street cleaners will interrupt your sleep. I knew this was the case and asked for a room at the rear of the property when booking, however my request could not be accommodated upon checking in.

I must say that all the staff were very friendly and helpful where possible.

For me personally, having stayed at this property numerous times now, I think its time to move on. With the risk of noise and the diminishing quality, I feel there are better options in Melbourne.
However, if the price is right for you, and you know what you're in for, then I wouldn't haven't a problem recommending this hotel to you.

Room Tip: Avoid rooms at the front or on the Little Collins St side
  • Stayed: October 2012, travelled as a couple
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2  Thank Wayne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
metrobankplace, General Manager at Metro Apartments on Bank Place, responded to this reviewResponded 25 November 2012

Dear WRR_Bris,

Thank you for taking the time to leave your feedback after your recent stay; we are always keen to hear from our regular guests.

We would like to let you know that we are currently in the process of renovating the apartments; we are aware that the older decor in the apartments is getting a little 'tired' and the bathrooms, kitchens, furniture, carpeting and colour schemes are being updated.

While we do have some rooms on a Friday and Saturday night that get some disturbance from the nearby night clubs this only effects one side of our building and most of our rooms do have double-glazing, which when appropriately in place can reduce the intrusion of outside noise.

We hope you can give us the chance to show you our renovated rooms and keep you coming back in the future; as you mentioned our location and staff are great and we hope our upgraded rooms meet and exceed your expectations for a quality accommodation option in Melbourne.

Kind regards,
Harsha Karunaratna - Property Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2012

We stayed here for five nigths in the week leading up to the AFL grandfinal. Our stay was enjoyable but not what we were expecting. We had booked a two bedroom apartment thinking it would be two bedrooms with common lounge and cooking area. What we got was a one bedroom and studio apartment with common entry. This was fine but restricted us a little as cooking and eating really was not possible for the four of us, two adults and two teenage boys.
Otherwise our stay was enjoyable. The manager accomoadated my request for a room change from the original one we had. He was very forthcoming that the alternate might be a little noisey. We didn't think it was. Slept like a baby every night. The rooms were clean if not getting a little "old".

Can I suggest if you are an older person or restricted in movement that you check your bathroom before settling into your room. The shower in the boy's room was easy to access but the one in my husband's and my room tricky to get in and out of. The sink was infront of it, you had to step up into it and it was a little narrow. But the water was hot and there was plenty of it.

Overall we had a great stay, it was close to tram lines and food places. Very pleasant location.

  • Stayed: September 2012, travelled with family
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3  Thank caasiBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
metrobankplace, General Manager at Metro Apartments on Bank Place, responded to this reviewResponded 14 October 2012

Dear caasiBrisbane,

Thank you for your review of Metro Apartments on Bank Place after your recent stay with us in Melbourne.

We are happy to see you enjoyed your stay, and that you slept like a baby every night. Most of our Two Bedroom Apartments are indeed a One Bedroom Apartment adjoining another room to make the second bedroom; while this overall gives guests a family-sized apartment to enjoy for their stay the dining area may a little tight for four adults.

Our bathrooms vary in style and we do have some walk-in showers and some shower-over-half-bath bathrooms. If you would like to request one or the other for a future booking, while we cannot guarantee special requests, we always do our best and are usually able to accommodate them.

We are currently undergoing renovations to the interiors of our apartments; while this is a long process you can rest assured that the remaining 'old' style rooms will be renewed internally over the coming months.

We hope to see you again in the future so that we may get your feedback on our renovated apartments as well.

Kind regards,

Harsha Karunaratna - Property Manager

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Reviewed 1 October 2012

Room was compact and we could only just fit our luggage in. Free wi-fi was great. Location was good. No issue with noise for us.

Staff were friendly and helpful apart from the first gentleman when we arrived at 6.30am. He seemed more interested in packing up and finishing his shift than being helpful.

  • Stayed: September 2012
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Thank Tony_Sinclair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
metrobankplace, General Manager at Metro Apartments on Bank Place, responded to this reviewResponded 14 October 2012

Dear Tony_Sinclair,

Thank your for posting your feedback after your recent stay with us at Metro Apartments on your trip to Melbourne.

It would have been a Hotel Queen Budget Room that you booked for your stay. These are indeed rather compact but do have the amenities essential to an overnight stay: comfortable bed, private bathroom, tea and coffee facilities, LCD TV, air conditioning and free wireless internet.

While we try to be mindful that the overnight shifts can be difficult for our staff this is still no excuse for anything less than our usual stellar level of customer service at whatever time of the day or night you arrive. We would like to apologise for this, and we have followed this issue up with the relevant staff member to ensure that it does not happen again.

We are glad that overall you enjoyed your stay and we hope to see you again next time you visit Melbourne.

Kind regards,

Harsha Karunaratna - Property Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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