We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Not worth the money” 3 of 5 bubbles
Review of Quest on Lonsdale

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Quest on Lonsdale
Ranked #121 of 158 Hotels in Melbourne
Maitland, Australia
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Not worth the money”
3 of 5 bubbles Reviewed 28 April 2014

Stayed in for 2 nights over the Anzac Day weekend. After spending the last 8 nights in different hotels in NSW, SA and VIC this one was the most disappointing. We paid $192.00 for the first night and $215.00 for the second and it just was not worth it. The bed was uncomfortable, the shower head was terrible and didn't allow for a decent shower, the shower door was this stupid glass swinging thing that allowed water to go everywhere on the floor. At night when ever someone flushed a toilet you could here it in the walls through the pipes! The only good points were the friendly lady on the desk and the location. The hotel would be acceptable if i was only paying around $100 - $130 a night. The Mantra and the Pensione on the other side of the CBD are much better value

  • Stayed April 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TheBigCM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda R, Director of Sales at Quest on Lonsdale, responded to this review, 2 May 2014
Dear TheBigCM,
Thank you for taking the time to review your recent stay with Quest on Lonsdale and we are saddened to see that you were disappointed with some aspects of your stay. Please be assured that your feedback has been passed on to the property manager so that it can be rectified as soon as possible. We hope to see you back at Quest on Lonsdale again in the future.

Kind Regards,

Amanda Rickard
Director of Sales, Quest on Lonsdale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

293 reviews from our community

Traveller rating
    46
    101
    83
    35
    28
See reviews for
58
74
22
86
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • Indonesian first
  • Any
English first
darwin
Level Contributor
161 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 bubbles Reviewed 28 April 2014

Checked in on Good Friday late and was left the code to get our key out of the safe as no staff on duty. We were then locked out of our room on Saturday so had to go to reception to provide our credit card as part of the check in process. No housekeeping over the weekend and minimal reception staff. Was also diapoointed that we could not get to the laundry as this was closed off for most of the weekend so couldnt do any washing. Issue with tv - no foxtel as advertsied and no sound on some channels. Wouldn't stay again which is disappointing as I think the Quest brand is really good.

  • Stayed April 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank DarwinBird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda R, Director of Sales at Quest on Lonsdale, responded to this review, 2 May 2014
Dear RockyDarwin,

Thank you for taking the time to share your feedback on Quest on Lonsdale. IAll guest feedback is of the utmost importance to us in order to maintain the high standards expected at a Quest property. We invite you to contact our Client Relationship Manager (Sandi Gemmell (03 9663 2888 or sgemmell@questapartments.com.au) in order to discuss your feedback in detail especially your comments on the reception hours over the Easter weekend. However i am pleased to read that our location was a highlight during your stay.

We look forward to the opportunity to discuss your stay further.

Kind Regards,

Amanda Rickard
Director of Sales, Quest on Lonsdale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
76 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 27 April 2014 via mobile

We stayed at quest on lonsdale on a Saturday night.
It had everything we needed clean room with a view, kitchen bathroom couch and tv. Bed was ok
We will be going back as it's close to everything and easy to get to
Great car park next door and well priced
Tip. Take you own pillow
Leave heater on

Stayed April 2014, travelled as a couple
Helpful?
Thank Keegan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda R, Director of Sales at Quest on Lonsdale, responded to this review, 2 May 2014
Dear KeeganD

Thank you very much for your lovely review from your recent stay with us at Quest on Lonsdale. I am pleased to read that you found our location to be handy for where you needed to be and our apartments to be convenient and most importantly clean. We look forward to welcoming you back to Quest on Lonsdale in the near future.

Kind Regards,

Amanda Rickard
Director of Sales, Quest on Lonsdale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeton
Level Contributor
245 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
3 of 5 bubbles Reviewed 23 April 2014

Really disappointed in this hotel, particularly after reading positive reviews on Tripadvisor. There were good points, the location is good and gets even better when you work out the Trams system which is just great. The sole staff member who was on duty over the Easter weekend was also very good and tried exceptionally hard to be of assistance. The room I stayed in and the amenities and service available were less then you would get in a country motel. I would have thought Easter would have been prime time for hotels in major cities but this one virtually shut down from 6pm to 10am. I was met by a note in my room stating there was no housekeepting for 3 of the 4 days I was there. Reception was shut and gated off after 6pm and you were left to fend yourself. The room was advertised as having pay TV (with sports channels) but all there was were those channels specialising in "Ab Workout Machines". Checkout before 10am was not an option and I had to move my car from the carpark the night before and park on the street as I had to get away early. No wi fi but I was able to get a cord from reception (before 6pm!) to access the internet. I was able to google hotels nearby and would have been able to get a cheaper room rate then what I had paid for, with one of those options being a 5 star place. When I was leaving I came across two people who had left their swipe access in their room and were waiting for staff to arrive to let them back in. This type of service is not acceptable for the price you paid for the room. The location of the hotel is a good one but there are plenty of options nearby and I would suggest you take a look at these.

Room Tip: Try to get a room with a balcony
See more room tips
  • Stayed April 2014, travelled solo
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LizzyLeeton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
1 review
5 of 5 bubbles Reviewed 6 April 2014

Excellent, good check in system without reception, super clean and with all the expected features, great location as well, good size room with a window to city skyline, Balcony is just right. Not in the heart of CBD but just close enough to walk around into the CBD effortlessly.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank edsellemus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda R, Director of Sales at Quest on Lonsdale, responded to this review, 10 April 2014
Dear edsellemus,

Thank you for taking the time to share your glowing review from your recent stay with us. I am delighted to read that you found our apartments to be convenient, well sized and most importantly clean.

It was a pleasure to have you stay with us and we hope to welcome you back to Quest on Lonsdale in the near future.

Kind Regards,

Amanda Rickard
Director of Sales, Quest on Lonsdale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 19 March 2014 via mobile

We have stayed twice in the last week at Quest and enjoyed our stay.It is close to the theaters and parking is only a minutes walk.The number of breakfast choices in the area is amazing.Also a short walk to Chinatown and countless restaurants.Worth the stay.Everything was in working order although a refit of the bathrooms is probably due.The rooms were tidy and quiet.Will be back soon.

Stayed March 2014, travelled on business
Helpful?
Thank Simon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda R, Director of Sales at Quest on Lonsdale, responded to this review, 23 March 2014
Dear Simon K,

Thank you for taking the time to share such a lovely review from your recent stay with us. I am delighted to hear that you enjoyed your stay and the selection of fantastic restaurants that surround us.

With regards to the bathroom maintenance of your apartment, i have forwarded your comments onto the General Manager who is currently looking into further ways we can improve this for the future.

It was a pleasure to have you stay with us Simon, we look forward to welcoming you back to Quest on Lonsdale in the near future.

Warm Regards,

Amanda Rickard
Director of Sales, Quest on Lonsdale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 March 2014

If you're coming to Melbourne, and looking for a wonderful hotel in a central location, look no further than the Quest on Lonsdale. I am a university professor from the USA, and I do a significant amount of travel. This hotel is an absolute gem. The staff are absolutely wonderful. They are exceptionally helpful, friendly, and knowledgeable. They go out of their way to make sure your stay is pleasant, productive, and positive. The hotel services and location are ideal. You can save on the costs of meals by cooking in a well-equipped kitchen. As other reviewers have mentioned, the rooms are very quiet, especially for such a central location. Again, I'll emphasize the staff - having wonderful people at a hotel makes all the difference!

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda R, Director of Sales at Quest on Lonsdale, responded to this review, 18 March 2014
Dear Anne S,

We would like to say a big thank you to you for taking the time to share your wonderful review on Trip Advisor.

I have forwarded your lovely comments on to the fantastic front office team to ensure they are aware they are doing a great job!

It was an absolute pleasure to have you stay with us Anne and we hope to welcome you back to Quest on Lonsdale in the near future.

Warm regards,

Amanda Rickard
Director of Sales, Quest on Lonsdale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Melbourne hotels
Chinatown
Oaks on Lonsdale
Oaks on Lonsdale
#79 of 158 in Melbourne
4.0 of 5 bubbles 829 reviews
Chinatown
The Crossley Hotel
The Crossley Hotel
#38 of 158 in Melbourne
4.0 of 5 bubbles 1,493 reviews
Chinatown
City Limits Serviced Apartments
Show Prices
Show Prices
Show Prices
Central Business District
Quest on Bourke
Quest on Bourke
#108 of 158 in Melbourne
3.5 of 5 bubbles 442 reviews
Chinatown
Rydges Melbourne Hotel
Rydges Melbourne Hotel
#78 of 158 in Melbourne
4.0 of 5 bubbles 2,053 reviews
Chinatown
Grand Chancellor Melbourne
Grand Chancellor Melbourne
#94 of 158 in Melbourne
3.5 of 5 bubbles 2,048 reviews
Show Prices
Show Prices
Show Prices

Been to Quest on Lonsdale? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quest on Lonsdale

Property: Quest on Lonsdale
Address: 43 Lonsdale St, Melbourne, Victoria 3000, Australia (Formerly Oakford Gordon Towers)
Region: Australia > Victoria > Melbourne > Chinatown
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Room Service
Hotel Style:
#99 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): £
Hotel Class:4 star — Quest on Lonsdale 4*
Number of rooms: 53
Official Description (provided by the hotel):
Quest on Lonsdale provides 4 star serviced apartments in the centre of Melbourne. Located at 43 Lonsdale Street, between Spring and Exhibition Streets, Quest on Lonsdale is at the heart of the theatre, restaurants and government departments. Melbourne's key attractions are all within walking distance or if you prefer, a short tram ride. With apartments suitable for long term stays, Quest on Lonsdale can offer weekly and monthly rates for extended corporate and leisure accommodation. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Hotels.com, Agoda and Odigeo so you can book your Quest on Lonsdale reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Quest On Lonsdale Hotel Melbourne

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing