We spent two months at this location. The staff were always friendly and helpful. Location is amazing, Melbourne at your doorstep. Renovations were going on, but did not bother us in the least. The working crews were very mindful of guests. The elevators were a bit of a pain. Had to walk up to the 5th floor twice. But the staff were apologetic. I will say that one day we had to walk down as the lift would not come. I reported the problem and the front desk clerk kind of blew me off saying that they were working. The next morning, they did not come again. Come to find out they were not coming all the way up to the top floor,so the service department had to be called. It was a little frustrating reporting a problem and to be told I was wrong. It left me feeling not heard.
If I could make one recommendation it would be that the kitchens could be better equipped in rooms for longer staying guests. It was very hard to cook without a pan for the oven, or a pot holder, or only 1 bowl for a salad - there were 2 of us. We had to do a lot of fancy footwork to prepare a meal.
But this was minor. Overall we truly enjoyed our time in Melbourne.
- Official Description (provided by the hotel):
- The most vibrant part of Melbourne CBD. Punthill Flinders Lane is surrounded by fashion, food and culture reflecting the ambiance and charm of Melbourne's quirky laneways and eclectic cafes. Punthill Flinders Lane is a short stroll to Federation Square, Regent Theatre, Southbank and Crown Casino. Sporting Venues such as AAMI Stadium, Rod Laver Arena, MCG and Etihad Stadium are also within close proximity. ... more less
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- Also Known As:
- Punthill Flinders Lane Apartments Hotel Melbourne