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“A Tale of Two Rooms in Two Nights”

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Rydges Melbourne Hotel
Ranked #83 of 161 Hotels in Melbourne
Certificate of Excellence
Reviewed 14 September 2010

My wife and I had booked a deluxe twin room for two nights at this Rydges hotel which would probably deserve a basic 4 star rating. We requested a change from room 1102 following our first night because the side springs in one bed base were broken resulting in a poor night’s sleep while trying not to roll onto the floor. Thankfully we were changed to a different room which was an even greater blessing because it moved us from being near an extremely noisy lift and also a rowdy family who commuted between several rooms talking noisily and letting doors slam for 90 minutes from 5:00am. The second night was more peaceful and we slept far better. Reception staff were extremely helpful and they cheerfully addressed our concerns and assisted with other requests during our stay.

The hotel is adjacent to Chinatown and in the Theatre district which was handy to Mary Poppins, The Musical, at Her Majesty’s across the road. It’s close to trams and trains and is only a few blocks from the city centre. The MCG is a pleasant 20 minute stroll.

  • Stayed: September 2010, travelled as a couple
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Thank dadndoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David_Bornmann, General Manager at Rydges Melbourne Hotel, responded to this reviewResponded 15 September 2010

It was of concern that there was an issue with the bed you stayed in initially, it obviosuly should not be the case that a room is made ready for a guest if there is this type of issue with a bed. I apologise you encountered this inconvenience but pleasing to read you had an enjoyable stay for the remainder of your time here and the location was ideal for your activities near Her Maj, Chinatown and the MCG.

Yours sincerely

David Bornmann
General Manager

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2,107 - 2,113 of 2,313 reviews

Reviewed 8 September 2010

Booked via priority member website, thought because I was a member that a nicer room would be allocated for my commitment to the priority guest program.

The room was HORRIBLE, marks on walls, mouldy bathroom, smelly room (smelled like smoke) and very noisey air con. We also arrived in the room with no towels, we had to wait 1/2 for them to arrive.

!!!

  • Stayed: August 2010, travelled on business
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Thank CreamPie70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David_Bornmann, General Manager at Rydges Melbourne Hotel, responded to this reviewResponded 15 September 2010

It was disappointing that the room cleanliness and maintenance wa snot of a good standard on your recent visit. Rydges Priority members are obvioulsy special to the group, although complimentary to join it shows a commitment from our customers that they intend to utilise the great benefits when travelling and using our hotels. All rooms should be of a much better standard than the description you have made and the hotel front desk should be confident in alllocation that whether being a priority member or not that the room will be very comfortable for guests.

This occasion it seems the housekeeping attention to detail was not 100% as was the maintenance of the room with painting etc. No towels in a clean rooms is both surprising and obviously not the normal standard, rooms should not be noted as ready for occupancy unless they are totally ready with towels, having to wait htis length of time is also an indication that there needs to be better communication with the rooms department team.

Yours sincerely

David Bornmann
General Manager

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Reviewed 6 September 2010

We arranged to stay in Rydges Melbourne due to our business trip. As we flew in from Sydney early in the morning and there were a big group of us, we were told that the rooms were not ready (not in a friendly way). The woman sounded very impatient and she just brushed us aside without even checking the computer.
When we finally checked in around noon, we were appalled to see that we were being assigned an extremely run-down room. The carpet was very dusty. The table lamp couldnt even be lifted up. The curtains were stained and my pillow case were torn!
I immediately called the room service and informed them of all the defects and requested for change of room. Again, almost immediately, the woman on the other line informed that they were fully booked for the day. She sent someone up to replace the torn pillow case.
When the person came and changed the pillow case, I took the opportunity to show her the condition of the room. Her face turned black immediately and her tone was again very defensive. I felt as if I was paying money to torture myself as I am someone who is willing to pay for good hotel room service and I am not getting any from Rydges.

  • Stayed: August 2010, travelled on business
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Thank Mr_LAH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David_Bornmann, General Manager at Rydges Melbourne Hotel, responded to this reviewResponded 7 September 2010

It was disappointing to receive your feedback with your recent stay at the hotel. I can assure you if your room was in this state that the housekeeping team have been addressed with the manager on improving their attention to detail and service standards. The front desk personnel also should be more helpful with guests requests and your description of how this was handled is certainly not who the hotel is and not a true representation of Rydges as a group.

Yours sincerely

David Bornmann
General Manager

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Reviewed 2 September 2010

I would recommend this hotel, we recently spend 5 nights here and the staff and hotel facilities were great. this would be about a 4star hotel. The hotel is located directly across the road from Her Majesty's Theatre and has a great bar area for that before and after theatre drink. The position of the hotel means you can walk to nearly all of Melbourne.attractions. The China and Greek precincts are close by. The staff were very helpful and our room was very comfortable. I would recommend this hotel and would stay here again.

  • Stayed: August 2010, travelled as a couple
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Thank Live-dream-travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David_Bornmann, General Manager at Rydges Melbourne Hotel, responded to this reviewResponded 6 September 2010

It was very pleasing to receive your positive comments following your lenghty stay at the hotel. As previous people have commented it is a great location for Melbourne's best entertainment with teh theatre precinct at our doorstep and the variety of Mlebournes fantastic cultural cuisines nearby. Whether catching a game at the G or seeing a show it is all in close proximity. The team do their best to ensure a comfortable stay and look after our guests and the variety of things may need.

Kind regards

David Bornmann
General Manager

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Reviewed 2 September 2010

Stayed at Rydges for the third time this year and I was extremely impressed with the King Spa suite. The area was huge, just like a large apartment. Everything was spotlessly clean, the staff were friendly and helpful and room service great. And the Rydges Dream Bed was a dream - so incredibly comfortable.

  • Stayed: July 2010, travelled solo
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Thank jerseyboysfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David_Bornmann, General Manager at Rydges Melbourne Hotel, responded to this reviewResponded 2 September 2010

It was very pleasing to read your review of the stay at Rydges Melbourne and that you enjoyed the space of the King Spa suite. It also fantastic to read you have been back three times, hopefully you will continue to enjoy the location and our hospitality in the future!

Yours sincerely

David Bornmann
General Manager

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Reviewed 1 September 2010

my partner and i went to rydges melb after staying at Rydges Queenwtown for two weeks. and in comparing the two, i was absolutley appaled in every way!!! Our plane was delayed the friday night so we didnt arirve until early sat morning, unpin arrival, obviously we were tired from the early wake up, we had the duty manager i think her name was Samantha? anyway, she spoke down to us like i was a child. then when i asked her where the best shopping was, she pointed outside and said everywhere?? What is that about? The she handed me 1 room key, and my priority guest card and told me what room i was in, i didnt even get they key in a little key wallet ..... then she looked at her computer and continued to type something...after a few seconds i said 'is that everything?' and she looked back up and said 'yes, the lifts are over there' i was absolutley appaled and disgusted at the way i was treated upon check in and i certainly had a bad taste in my mouth. i though she would have treated me with a tiny bit of respect, seeings as though i had just lost alot of hard earned money by not arriving the night before...My stay at rydges queenstown was absolutley amazing and i loved every second of it, it was almost a pleasure to ring front desk and ask for help, but at rydges melbourne i was afraid to walk past the front desk and make eye contact incase i saw her? I can safley say that i would NOT recomend this place to anyone!!!!! i thought rydges was a fantastic brand, but one person has changed that opinion!! also, when we had a shower, there is no ventinaltion and the whole room sweats, and the walls drip with condensation for hours...i thought that was odd....but wany, if you want to be treated like dirt, and feel as though your worthless, go ahead and stay here, but i wouldnt recomend it to anyone, becase if thats they way the duty manager treats people, then i just wonder how the rest of the staff are??? I am the manager of a hotel andi know what respect is.....The GM should be disgusted in the behaviour of his staff because that is a direct reflection on him!

  • Stayed: August 2010, travelled as a couple
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Thank travelbugNZ_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David_Bornmann, General Manager at Rydges Melbourne Hotel, responded to this reviewResponded 2 September 2010

It was very disappointing to read of your experience at the hotel, that the reception staff behaved in this flippant manner with you after your long flight from NZ. I can imagine your first impression being very ordinary with the rest of your stay and it certainly is not who we are as a hotel or the culture the team generally portrays to the guests. Your parting comment that the behaviour is a direct reflection of me I certainly take on board, however I can quite honestly say it is not my character or the way that I treat hotel guests. Having been in the business for some 23 years, I have a pretty good idea on how to treat customers. It is a shame that one person can change your opinion on the entire brand after your positive experience in Queenstown, but appreciate everyone is entitled to their opinion. Your experience with the individual is certainly not a reflection on Rydges and the way that the group operates and it would be very alarming if this was the case. We will of course be addressing your feedback with the individual concerned and ensure this type of behaviour does not happen again.

Yours sincerely

David Bornmann
General Manager

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Reviewed 26 August 2010

Staff were quick, helpful, professional and unobtrusive. Room was well presented and clean - everything we wanted (and we are not easy to please). It was a good size with a very comfortable bed and air con that was quiet.
Everything worked, nothing was chipped or broken or tatty. It was a great central location- close to good cafes & book stores. We enjoyed the deluxe room which was very quiet with a good view. In all we were very happy and would stay agin and be happy to recommend this hotel. We didnt have a meal there or go to the bar but I am sure that they would be up to par. It was a great hotel without being over the top with the decadence thing that some places go for. It was just nice and comfortable and VERY well presented. BTW The cleaning lady was LOVELY, and all staff met - even in lift were friendly and helpful. Billing and checkout was quick and straightforward.

  • Stayed: August 2010, travelled as a couple
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Thank freehire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David_Bornmann, General Manager at Rydges Melbourne Hotel, responded to this reviewResponded 2 September 2010

It was very pleasing to read of your positive experience at the hotel and that all areas that you encountered including the staff were of a good standard! I trust you will return next time you are in Melbourne and can receive the same positive experience.

Yours sincerely

David Bornmann
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rydges Melbourne Hotel

Address: 186 Exhibition St, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Chinatown
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Spa Hotel in Melbourne
#76 Luxury Hotel in Melbourne
Price Range: £89 - £211 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Rydges Melbourne Hotel 4.5*
Number of rooms: 363
Official Description (provided by the hotel):
Rydges Melbourne is conveniently located in Melbourne's CBD, in the heart of the Theatre precinct on Exhibition street. With over 290 guest rooms and 70 suites. Rydges Melbourne is home to Locanda Italian Steakhouse Restaurant and Bar, featuring the best steaks from nearby Yarra Valley, an good variety of pastas and other mouthwatering options. Located in close proximity to Bourke Street Mall shopping, a block away from the Paris End of Collins Street boutiques and in walking distance to Rod Laver Arena and the MCG, Rydges Melbourne is a great choice if you are wanting everything at your doorstep. ... more   less 
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Also Known As:
Rydges Hotel Melbourne
Melbourne Rydges Hotel

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