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“Absolutely disgraceful accommodation”

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Mercure North Melbourne
Ranked #148 of 159 Hotels in Melbourne
Victoria, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Absolutely disgraceful accommodation”
Reviewed 10 July 2013

We stayed here for 3 nights as we were getting married in Melbourne. We had 2 dozen guests staying with us. The rooms were an absolute disgrace. The carpets were disgusting and the whole room was dated, shabby and in need of repair. We were promised a free upgrade - which was denied on check in. The room the bride was forced to get ready in was a tiny. The service was absolutely atrocious. We spoke to 2 managers and were told too bad. Beware! They are just after your money. No such thing as customer service. Absolutely appalling!!!

Room Tip: Dont book here. Beware!
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
2 Thank Bride1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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425 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 26 June 2013 via mobile

Stayed here as needed to be close to Royal Women's Hospital. Location excellent for proximity to hospital precinct and lots of good restaurants and cafes near by. Unfortunately the hotel rooms are not of the standard I would expect from Rydges. We booked an executive room as needed more space for our baby. The room was tired and dated, with a horrible maroon courdoroy couch in it that was grime stained. Curtains had cigarette holes burned in them and bathroom was sad too. It was very cold when we stayed and with a small baby we wanted to keep the room warm. Had to have the AC/heater set to 30 degrees the whole time and it only just kept the chill off the air, but was by no means warm. Room faced flemington rd but thankfully the traffic noises were not too loud. I will definitely look for other options in the area if I need to stay close to the hospital again.

  • Stayed July 2012
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank ashkay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shearwater, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 June 2013

We travel to Melbourne on a regular basis for appointments at the Royal Children's Hospital and have always stayed at Rydges North Melbourne. Apart from the ideal location, it is a home away from home for us while in Melbourne. The staff are always very friendly.

It is always clean but the signs of a need for a facelift are starting to show.

Room Tip: If you are staying for a while, the deluxe king room is a comfortable and very roomy stay.
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leanne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 May 2013

Was booked by Distributor for Location, however, carpet is filthy in the rooms and corridor, wardrobe was brocken, bed uncomfortable, wall dirty, bathroom had pest, sofa in the rooms was o old it should be send to the Salvos, cleaning and up keep is not done proprely, service is lacking, Internet is Lousy and cannot connect

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank travellingontheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Melbourne hotels

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 May 2013 via mobile

Hotel was clean but definitely needs a face lift. Our window wouldn't close either and the noise from the traffic and trams was a little loud but bearable. Close to some good restaurants as well.

Parking is available for $20 and they let us stay longer which was great!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Imissruby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
2 reviews
Reviewed 14 May 2013

Good location for lunch and dinner in nearby restaurants. Hotel not up to scratch for 4 star property. Unable to obtain a tram ticket at reception. Taxis not availalble at night.on special events nights.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tweetiepie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
86 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 22 April 2013

Good location fir the hospitals and nice food for lunch and dinner were the only qualities of this place. The hall way walls are scratched and need a fresh coat of paint, the room carpet was filthy, the walls were dirty, there was hair on the bathroom tiles which never got cleaned during the few days I spent there. One morning it rained hard and there was water coming through the ceiling. Wifi costs 75 cents a minute! Cannot recommend.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PatoColumbus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure North Melbourne

Property: Mercure North Melbourne
Address: | Corner Flemington Road & Harker Street, Melbourne, Victoria 3051, Australia (Formerly Rydges North Melbourne)
Region: Australia > Victoria > Melbourne
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#115 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure North Melbourne 4*
Number of rooms: 70
Official Description (provided by the hotel):
Mercure North Melbourne is located on the edge of the CBD, just a short tram ride from the city of Melbourne. All of Melbourne's attractions are within easy access. The hotel offers 70 contemporary & comfortable rooms and suites, with King, Queen, Twin accommodation options available, all with en-suite bathrooms, LCD TV, Foxtel, Internet access, Fridge with mini bar, tea & coffee making facilities. The hotel has a small plunge pool, and offers complimentary access to local private gym. ... more   less 
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Also Known As:
Rydges North Melbourne Hotel Melbourne
Rydges North Hotel Melbourne
Melbourne Rydges North Hotel

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