My wife and I had to travel to Melbourne at very short notice, with business in the North Melbourne area, and booked the Mercure through a package based on its location. Its location was perfect for our needs, close to major arterials, public transport and shops, and a pleasant walk to the CBD of Melbourne. We arrived too early to check-in, but the staff were excellent in providing maps and directions to assist us with our business needs. On checking in later, we found the room to be in good order (a typical hotel room) and everything we expected. Given its distance outside the city CBD, we were a little surprised to have to pay for parking, but the fee was not too great. Our only real complaint related to the hotel's internet service. They utilise an external provider, with ridiculously-expensive and impractical internet packages. We found ourselves having to rely on my wife's smartphone, or searches for takeaway venues with free wifi, to meet our extensive internet requirements without draining our budget.
The only good thing about this hotel was the staff.they really cared and tried to help but as a platinum accor le club member i expected a real hotel,not just a cheap mcdonald like accor franchise put over a corpse of a hotel. The whole place is shabby,needs painting, and a good thorough cleaning i just stayed 3 days but that is enough. It took them 2 days to sort out my supposedly free internet connection . They charged me for it and the payment is still pending but i hope i get the money back. The hotel is far away from where the attractions are.so far that skybus will neither pick you up nor drop you off ,so a taxi will be an extra charge for you. There is a slow my gosh like 1 mile per hours tramway line 55 but only during the daytime. The location is not bad,parklike and the hospital only one bblovk away but for the money i would have expected something nicer. I got a deluxe room (my god how do the others look?) with stained carpet, a never working tv, out of 40 channels only 3 were not blurry or fading out and intenet never ever worked on the beginning. The breakfast was okay but neither cheese nor ham, just scrambled eggs,muesli and artificial juices. I got it for free so i will not complain but 22 dollars is a joke for that. The bathroom was dated and had some mildew. The room itself clean but check out at 10 and breakfast only until 9.30 is a real joke. Ahhh......soundproofing is poor and door banging is apparently an australian passtime. Would not come back to this hotel. No way. Waste of time,energy and money.. There are better options for less money, like the travelodge southbank or the hilton on the park, slightly higher in price....
It was a nice location once we worked it all out from a backstreet rather than major road with trams etc. Needs refurbishment before I would put it on my list of options. Restaurant was good. Very convenient to hospitals an di would recommend it for patient families.
I expected the hotel as a Mercure and ex Rydges to be of a higher standard.
Upon check-in, the lady at reception was clearly stressed and a little unfriendly. It was an extremely busy day for them, so I was a little forgiving on this matter, but would have liked a bit more of a welcome.
When we got to the room, it was fairly small, and not in great shape. The shower and bathroom were very small, and the shower floor was peeling and had patches missing. Some bathroom tiles had comes loose under our feet. There was a control for the aircon, however this didn't seem operational, and we were uncomfortably warm during our stay. To be fair, we didn't bother asking anyone about this, and just put up with it.
The noise that travelled between rooms and from the corridor was atrocious. we were woken up at around 1.30am on our first night from a group of people running up and down and talking. This went on for a little while, until what sounded like another guest asked them to be quiet.
There were some positives; the parking wasn't too expensive, the bed was very comfortable, and the shower pressure was fantastic.
The rate that we paid wasn't the overly expensive, however I feel like I could have found better value elsewhere.