We stayed at Sofitel and were shocked by a number of things. The following was the main points
- there is no turn down service for a 5 star hotel (this was a shock to me)
- the rooms are extremely dirty
- you have cheap plastic bath mats
- the paint on wall is chipped
- the toilet paper is very cheap and rough
- constantly told by reception "sorry sir we are at capacity" when asking to, go to no. 35 restaurant and the club lounge.
- I asked for two "boomerang pillows" that never arrived.
- being woken by maids who are cleaning the room next door and hitting the wall with their vacuum cleaner
The room was covered in dust, we took photos and sent to management, yet to hear a response.
I personally rate this hotel 4 stars, not 5.
- Official Description (provided by the hotel):
- Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more less
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- Also Known As:
- Sofitel Melbourne On Collins Hotel Melbourne
- Accor Melbourne On Collins
- Melbourne Sofitel