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Sofitel Melbourne on Collins
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Reviews (5,578)
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3,651
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393
129
75
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Reviewed 20 December 2013

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this reviewResponded 5 January 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 19 December 2013

I had another great stay at this fine establishment with its quality fittings and recently refurbished rooms..every room offers great views of the city and this time I was on the top floor .I also took advantage of the Club lounge, which offers a great range of nibbles throughout the day including a great pre dinner drinks selection.The breakfast supplied in the club is one of the best that I have experienced in a executive lounge. Soft top bed ,good service and all that you need supplied.

Stayed: December 2013, travelled solo
Thank blazeadelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this reviewResponded 5 January 2014

Thank you for posting a review on Trip Advisor. I was thrilled to read that you had another enjoyable stay with us at Sofitel Melbourne On Collins. We are working hard to achieve excellence in service and it is always very gratifying to receive complimentary feedback. We look forward to welcoming you back in the not too distant future.

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Reviewed 18 December 2013

  • Stayed: December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this reviewResponded 5 January 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 18 December 2013

My wife and I spent a relaxing weekend in Melbourne at the Sofitel and the location was great for shopping, galleries, dining, and walking around Melbourne's parks and river verges. The room was very modern and comfortable and the housekeeping staff were wonderful. The difference between Excellent and Very Good for me was the lobby service. There were no bell boys to help with luggage or cab hailing after hours and we often found the concierge desk empty even during prime times. The lobby itself is perched over a sort of indoor mini-mall, which is convenient for some things (like the pharmacy) but takes away from the feel of class. Both the Westin and the Grand Hyatt have better lobbies, better concierge and bell boy services, and a classier feel when you walk in.

Room Tip: We had nice views to the east and the shades were sufficient to block early morning sun.
  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank vbinCBR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this reviewResponded 5 January 2014

Thank you for posting your review on Trip Advisor. I was pleased to read you had an enjoyable relaxing stay with us at Sofitel Melbourne On Collins. I appreciate your comments on the areas you believe we can improve and I thank you for sharing. We look forward to welcoming you back in the not too distant future.

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Reviewed 18 December 2013

Magnificent from the moment we stepped into the lobby. The check-in process was simple and quick. The staff were fantastic and friendly. The rooms were stunning with a comfortable bed, incredible bathroom and great city views.

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
Thank Stacy Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this reviewResponded 5 January 2014

Thank you for posting your review on Trip Advisor. I was pleased to read you had a "Magnifique" stay with us. We look forward to having the pleasure of welcoming you and your guests back in a not too distant future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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